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Igenix Warranty Terms & Conditions
This product is guaranteed for a period of 12 months as standard from the date of purchase
against mechanical and electrical defects. You can extend your warranty for a further 12 months by
registering your product.
Upon registration we will cover your product for a period of 24 months from the original purchase
date against any mechanical or electrical defects.
To qualify for the warranty, the product must be used for domestic household use only and in
accordance with the instructions in the user manual. Any misuse of the product will result in the
warranty being void.
The warranty does not cover accidental damage, misuse, neglect, tampering or incorrect adjustment
or installation.
The warranty will be rendered invalid if the product is resold, has had its serial number removed
(or has an invalid serial number), or if an unauthorised person has carried out any repairs or
alterations.
The warranty does not cover accessories or consumable parts that require replacement under
normal use. This includes shelving, dials, filters, belts and trays etc.
In the unlikely event of a breakdown please refer to the Troubleshooting guide in your user manual
and check all plugs, fuses and the electricity supply.
If you still require assistance please contact our Customer Service department on
01473 271 272 or write to us at the following address:
Customer Service Department
38 Bluestem Road, Ransomes Europark
Ipswich, IP3 9RR
Please quote the Product Code which begins ‘IG’ or ‘DF’ and the Batch Coder beginning ‘5’ and give
details of the exact fault. We will then decide whether to repair or replace the item.
Before we arrange the repair or replacement you will be required to return a copy of your proof
of purchase. Please retain your original.
If an item is replaced within the agreed warranty period, the warranty for the replacement item will
be calculated from the purchase date of the original.
In the event that the product is inspected and no fault is found or the product is not within the
guarantee period you will be charged for the repair and any carriage costs.
