9
Troubleshooting
If you are having problems with your fridge, please use our troubleshooting guide below. If you are
unable to resolve the issue using the guide please ring our Customer Service Department on
01473 271 272. Please have the model code, batch number and purchase information available.
Problem
Possible Cause
Solution
The fridge does not work.
1. Not properly plugged into the
mains wall socket.
2. No electricity in the mains wall
socket.
3. The door is not closed properly.
1. Plug in firmly.
2. Check fuse or breaker.
3. Make sure the door is properly
aligned and creates a seal
around the door.
The fridge is making a lot of noise.
1. The pipe work is touching the
wall or skirting board.
2. The fridge has not been
levelled properly.
1. Pull the refrigerator forward so
it does not touch the wall or
skirting board.
2. Adjust the feet at the front of
the fridge, ensuring they are in
firm contact with the floor.
The temperature in the fridge is too
warm.
1. The thermostat is set too high
for your environment.
2. The fridge is too close to a heat
source.
3. There is not enough ventilation
around the fridge.
4. The door is not closed properly.
1. Turn the thermostat to a higher
number. See Adjusting the
Temperature on page 6.
2. Move the fridge away from the
heat source and out of direct
sunlight.
3. Ensure there is a minimum gap
of 10mm at each side and
30mm above the fridge.
4. Ensure that the door is properly
closed and the seal is not
damaged.
The temperature in the fridge is too
cold.
1. The thermostat is set too low.
1. Turn the thermostat to a lower
number. See Adjusting the
Temperature on page 6.
There is water beneath the salad
bin and on the floor.
1. There is something touching
the interior back wall of the
fridge.
1. Ensure no foods are touching
the interior back wall of the
fridge.
The interior light doesn’t work.
1. The light bulb has become
loose or has blown.
1. Switch off the fridge at the plug.
Follow the Changing the Light
Bulb instructions on page 8.
Ice builds up rapidly inside the
fridge.
1. Door is not closed properly.
2. Food and liquids are not
covered.
1. Check to see if anything is
stopping the door from closing
properly.
2. Ensure all food is covered to
prevent a build up of moisture
in the fridge.
Disclaimer
Updates to hardware components are made regularly. Therefore some of the instructions, specifications and
pictures in this documentation may differ slightly from your particular situation. All items described in this
guide are for illustration purposes only and may not apply to your particular situation. No legal right or
entitlements may be obtained from the description made in this manual.
