IFM Electronic AIK050, Руководство по эксплуатации

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14.6 Service availability
Content
Excluded downtime ................................................................................................................................31
Restrictions .............................................................................................................................................32
Changes .................................................................................................................................................32
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The minimum availability is usually 99.0% of the annual average for the ifm cloud, in combination with
the mobile radio services at AIK050. The stated availability is subject to external disturbances or
failures of the mobile network, maintenance work and force majeure.
System availability in percentage terms is calculated as follows:
•
System availability = (total number of minutes per month - downtime) / total number of minutes per
month
Definitions:
•
"Downtime" means the total number of minutes per month during which the ifm.cloud is not
available The "Excluded downtime" (
→
Excluded downtime (
→ p.
31 )) will not be counted as
downtime.
•
“Month” indicates a calendar month.
•
The “total number of minutes in the month” is collected 24 hours, seven days a week, within one
month.
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14.6.1 Excluded downtime
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The excluded downtime is the total number of minutes per month attributable to the following:
•
downtime for maintenance work
OR
•
other scheduled downtime of which the customer and the user have been notified at least five
working days in advance
OR
•
periods of unavailability due to factors beyond ifm's control, e.g. due to unforeseeable events that
could not have been prevented even with reasonable care.