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NAS-4020 NETWORK ATTACHED STORAGE SERVICE MANUAL

 

 

Table of Contents 

CHAPTER 1

 

INTRODUCTION ............................................................................3

 

O

VERVIEW

.......................................................................................................... 3

 

R

ESOURCES 

&

 

S

UPPORT

......................................................................................... 3

 

CHAPTER 2

 

ROUTINE MAINTENANCE..............................................................4

 

M

AINTENANCE 

O

VERVIEW

...................................................................................... 4

 

C

LEANING

........................................................................................................... 4

 

CHAPTER 3

 

TROUBLESHOOTING .....................................................................5

 

I

NTRODUCTION

.................................................................................................... 5

 

W

HO 

S

HOULD 

P

ERFORM 

R

EPAIRS

............................................................................ 5

 

R

EPAIR 

L

EVEL 

S

UPPORTED

..................................................................................... 5

 

U

SING THIS 

D

OCUMENT

......................................................................................... 6

 

O

BTAINING 

R

EPLACEMENT 

P

ARTS

............................................................................ 6

 

T

ROUBLESHOOTING 

G

UIDE

..................................................................................... 6

 

CHAPTER 4

 

DISASSEMBLY GUIDE .................................................................11

 

O

VERVIEW

........................................................................................................ 11

 

S

YSTEM 

D

ISASSEMBLY AND 

R

EASSEMBLY

................................................................. 12

 

CHAPTER 5

 

SPARE PARTS..............................................................................22

 

O

VERVIEW

........................................................................................................ 22

 

CHAPTER 6

 

PACKING FOR SHIPMENT ...........................................................23

 

G

ENERAL 

I

NSTRUCTIONS

..................................................................................... 23

 

P

ACKING IN THE 

O

RIGINAL 

C

ARTON

....................................................................... 23

 

P

ACKING IN A 

D

IFFERENT 

C

ARTON

......................................................................... 23

 

CHAPTER 7

 

REINSTALLING FIRMWARE ........................................................25

 

O

VERVIEW

........................................................................................................ 25

 

F

IRMWARE 

R

EINSTALLATION 

P

ROCEDURE

................................................................ 25

 

CHAPTER 8

 

HARD DISK INSTALLATION ........................................................30

 

O

VERVIEW

........................................................................................................ 30

 

H

ARD 

D

RIVE 

I

NSTALLATION 

P

ROCEDURE

................................................................. 30

 

CHAPTER 9

 

FACTORY DEFAULT SETUP ..........................................................32

 

O

VERVIEW

........................................................................................................ 32

 

C

REATE 

D

ISK 

V

OLUME

......................................................................................... 32

 

C

REATE 

N

ETWORK 

S

HARE

.................................................................................... 33

 

C

LEAR 

E

VENT 

L

OGS

............................................................................................. 35

 

APPENDIX A.

 

HARD DRIVE COMPATIBILITY LIST...........................................36

 

APPENDIX B.

 

CONSOLE CABLE CONNECTION..................................................37

 

 

IEI CONFIDENTIAL 

2

Содержание NAS-4020

Страница 1: ...confidence not to reproduce copy reveal or publish it in part or whole in any form 2 IEI has made reasonable effort to ensure the accuracy and validity of this document however IEI specifically discla...

Страница 2: ...VERVIEW 11 SYSTEM DISASSEMBLY AND REASSEMBLY 12 CHAPTER 5 SPARE PARTS 22 OVERVIEW 22 CHAPTER 6 PACKING FOR SHIPMENT 23 GENERAL INSTRUCTIONS 23 PACKING IN THE ORIGINAL CARTON 23 PACKING IN A DIFFERENT...

Страница 3: ...ase read this user manual carefully for thorough understanding on its functions Resources Support IEI is a systems company dedicated to providing innovative products and first rate services to all our...

Страница 4: ...view The NAS 4020 requires no routine service Cleaning Caution DO NOT immerse NAS 4020 in liquid or use caustic or abrasive cleaners To clean NAS 4020 dampen a soft cloth with any commercial nonabrasi...

Страница 5: ...the backplane A troubleshooting guide is also provided it lists possible problems along with probable causes and recommended actions on how to correct each problem Who Should Perform Repairs Only qual...

Страница 6: ...ance information and replacement parts To obtain replacement parts contact the IEI Customer Services Department or your sales representative Please refer to parts by the part names and part numbers li...

Страница 7: ...orrective Action The hard drive makes strange sounds when working Replace the hard disk that makes strange sound LCD module shows below error message disk drive n failed or unplugged Event logs show b...

Страница 8: ...o the factory defaults Symptom Corrective Action The system fails to boot successfully and the LCD module displays only the date and time Connect the console cables refer to Appendix B to investigate...

Страница 9: ...booting process If the system reports any hardware failure replace the main board After reinstalling the firmware the system still not works well Replace the main board Cannot connect to the network a...

Страница 10: ...U Heat Sink Cooler Symptom Corrective Action The case fan is working but the LCD module displays indicates that the system temperature is too high Check if the cooler on top of the CPU heat sink is wo...

Страница 11: ...e top cover The case fan The power supply The drive tray The cooler The hard disk Tools Required The tools you will need to disassemble or reassemble the NAS 4020 is listed as below One number 102 Phi...

Страница 12: ...follow this disassembly procedure in the order presented Note Before you begin to disassemble the NAS 4020 make sure that the system has been shutdown and the power cord is removed 1 Detach the redund...

Страница 13: ...MANUAL b Hold the latch one at a time and then pull out the drive trays c Remove the drive trays accordingly In a top down order HDD1 HDD2 HDD3 HDD4 d Unfasten the four screws on the back of the driv...

Страница 14: ...red arrows below Now you can remove the hard disks 3 Remove the top cover Unfasten the three screws and push the top cover towards the back to remove it Here is where the warranty void sticker is pla...

Страница 15: ...ooler for replacement please loosen the two screws on the cooler and then unplug its power connector b Detach the CPU heat sink Loosen all screws at circled out positions then pull out the power conne...

Страница 16: ...NAS 4020 NETWORK ATTACHED STORAGE SERVICE MANUAL 5 Detach the front panel assembly Unfasten the six screws and you can take off the front panel assembly IEI CONFIDENTIAL 16...

Страница 17: ...UAL 6 Detach the LCD module a Remove the four screws as indicated below b Take out the wires from the terminal block as shown in the shaded area below c Pull off the connectors and then you can remove...

Страница 18: ...WORK ATTACHED STORAGE SERVICE MANUAL 7 Detach the case fan a Cut loose the cable ties at locations shown below b Pull off the connectors and unfasten the four screws Now you can remove the fan IEI CON...

Страница 19: ...off cable ties on top of SDRAM then press down the fasteners where the red arrows are and then you can take off the SDRAM CPU Pull the holders outwards then up as indicated by the blue arrow below and...

Страница 20: ...020 NETWORK ATTACHED STORAGE SERVICE MANUAL c Then unfasten the two screws on the upper right of the chassis d Push forward according to the arrow and you can remove the main board tray IEI CONFIDENTI...

Страница 21: ...MANUAL e Loosen the four screws shown below and you can remove the main board from the tray 9 Detach the backplane nectors as shown below b n the six screws and you can take off the backplane a Take o...

Страница 22: ...the CPU and the SDRAM 004ISS103 00 010 NAS 4020 Backplane 111BP202 00 010 LCD Module 131A78C 00 030 Front Panel Assembly not including the LCD module 193NAS4020 000 Front Cover 43006 002112 Top Cover...

Страница 23: ...ive for a Returned Material Authorization RMA number Mark the shipping carton and any shipping forms with the RMA number Caution Observe ESD electrostatic discharge precautions when packing any NAS 40...

Страница 24: ...NAS 4020 NETWORK ATTACHED STORAGE SERVICE MANUAL 5 Seal the carton with packing tape 6 Label carton with shipping address return address and RMA number IEI CONFIDENTIAL 24...

Страница 25: ...es representatives Tools Required The tools you will need to reinstall the firmware of NAS 4020 is listed as below NAS 4020 Service Kit including Firmware Recovery CD ROM Service Manual IDE Cable Cons...

Страница 26: ...move the top cover Note Refer to the Disassembly Guide for removing the top cover 2 Connect the CD ROM drive to the 44 pin IDE port on the main board via the special IDE cable of the service kit Then...

Страница 27: ...cable to connect the main board CN10 and the monitor Use the keyboard cable to connect the main board CN1 and the keyboard 4 Turn on the power After booting press the DELETE key to enter the BIOS sett...

Страница 28: ...S settings put the Firmware Recovery CD into the CD ROM drive Select Save Exit Setup to reboot After system restarts the following menu will appear on the screen 7 Use UP or DOWN key to select the rig...

Страница 29: ...n to turn off the system Turn on the system again and change the BIOS settings back to the factory default by choosing Load Optimized Defaults Take the Firmware Recovery CD out Select Save Exit Setup...

Страница 30: ...led to do so will damage the system For a list of verified hard drive models please refer to Appendix A Hard Drive Compatibility List We strongly recommend customers to use only the tested hard drive...

Страница 31: ...rd nature of IDE hard disk drives each hard drives model might have slightly different physical dimensions For some models it may not be possible to fasten the hard disk to the drive tray with all the...

Страница 32: ...stem to a RAID 0 volume Create Network Share Create a default public share folder as mentioned in the user s manual Clear Event Logs Remove all the event records Before performing the factory default...

Страница 33: ...ID volume Please wait for a while until the volume is created Create Network Share To create the default share public open the browser and connect to the network attached storage server Entering syste...

Страница 34: ...AS 4020 NETWORK ATTACHED STORAGE SERVICE MANUAL 2 Enter public as the new share name and click OK to proceed 3 Select the option to grant all guests full access and then click Close IEI CONFIDENTIAL 3...

Страница 35: ...NETWORK ATTACHED STORAGE SERVICE MANUAL Clear Event Logs In system administration web page go to Statistics Logs and select Event Logs Then click Clear button to clear the entire event logs IEI CONFID...

Страница 36: ...igital are not recommended as they have been known to cause unexpected errors during hot swapping Table 2 NAS 4020 Hard Drive Compatibility List Manufacturer Model Capacity IBM DTLA 305040 40GB IBM IC...

Страница 37: ...l need to connect the monitor and keyboard via the console cables The console cables are included in the NAS 4020 Service Kits which can be ordered as a spare part Note Refer to Chapter 6 Spare Parts...

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