ZS-GQ4 distribution network problem troubleshooting
Connection steps:
1. Make sure the camera is turned on (if the device is sleeping. Tap to wake up);
2. The router, mobile phone and device should be as close as possible, and the APP operation will
add the device;
3. Reset the device (press and hold reset for 5s to reset, and when you hear "Bugu", the reset is
successful), wait for the device status indicator to turn red and flash; --- this step is very critical
4. Select the wireless WiFi to be configured, only 2.4GHZ WiFi is supported, make sure the WiFi is
good and the password is entered correctly;
5. Aim the generated QR code towards the camera lens of the device at a distance of about
15-20cm, and connect it after the device emits a beep.
A.
The indicator has a solid red light
1) If the indicator has a solid red light, please reset or unplug the device, then setup again.
2) If reset does not work, please contact our technical engineer team ([email protected]) to
get upgrading package to upgrade your device( please check if you have a SD card reader
and a SD card first ).
3) If all of the above methods does not work, please feel free to contact us for further solution.
B.
The indicator is red and blinking slowly but does not blink fast after the device scanned
the QR code, and does not make a sound like “bee”
The above case might be caused by any of the following reasons: the QR code is abnormal,
the lens is defocused or the device is defective.
1) Make sure your phone is 5-8 inches from the lens and try to scan the QR code from different
angles.
2) If your phone is a new brand, this might cause the abnormal QR code. In this case, please
provide us a screenshot of the QR code and the model and operation system version of your
phone.
3) Make sure the lens is clean. Try AP mode to setup your phone and then check whether the
lens is defocused.
4) If you still failed to setup your device and the device does not make any response when
setup. Please provide us the SN of your device, the screenshot of QR code, the exact time
you setup your device (if possible, please provide a video of setting up your device) for a
further troubleshooting.
