Other Information
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Cleaning and Handling
To clean the outside of the Credential Cam and its components, use a soft, lint-free
cloth that has been slightly dampened. Ensure the Credential Cam and the
components are unplugged and that you avoid getting any moisture in any of the
openings. Refrain from using aerosol sprays, abrasives, alcohol, or anything of that
nature.
When transporting the webcam, we recommend using the carry pouch and box
provided as a means of protecting the webcam.
We strongly recommend that you do not attempt repairs or disassembling, as it
presents a hazard to your safety and may void the warranty.
Warranty Information
Limited Warranty:
Credential Cam declares that any hardware product accompanying
this document is free from any significant defects in material and workmanship for a
period of one (1) year from the date of purchase. This warranty is limited to the
original purchaser and is not transferrable. This Warranty gives you specific rights
under the relevant law.
Warranty Claims:
Our liability and your remedy for any breach in the aforementioned
warranty shall be, at our discretion, to repair and replace the hardware
or
to refund
the price paid, minus any shipping costs involved in returning the product back to
Credential Cam. This is subject to the product being returned to a place, as Credential
Cam directs, with a copy of the sales receipt or invoice. Any replaced hardware will be
warranted for the remainder of the original warranty period or thirty (30) days,
whichever is longer. Such remedies will be void if failure of the hardware is a result of
misuse, abuse, accident, or unauthorised modification or disassembly. Upon request
by Credential Cam, you must provide proof of the original purchase of the hardware
by a dated invoice or receipt.
Customer Support:
Before submitting a warranty claim, please ensure that you have
followed the installation and set-up instructions carefully. We recommend that any
issues you may have with the webcam first be bought to our support team, who may
be able to rectify the problem.
