Section 4
TROUBLESHOOTING
Troubleshooting assistance for common VersaKey keyboard problems:
•
The data from the reader is not as expected.
The reader is shipped from the factory with the default settings already
programmed. See Appendix B for the Default Settings. The default
settings can be customer modified by using the MagSwipe Configuration
Utility.
•
The reader does not output data.
The reader will beep when power is applied to the VersaKey. The reader
will also beep for each track correctly read from a magnetic stripe. Use a
known good credit card to test the reader operation. Insure that a text
input application (such as Windows Notepad) is open and selected during
the test.
•
The keyboard does not function with the computer.
If the power indicator LED is off, the keyboard may not be properly
connected. Check the connections as well as the computer power. If the
power LED is on but the keyboard is not functioning,, the driver may not
be loaded properly on the computer. Check the Device Manager in
Hardware Properties of the computer. The driver is a standard windows
driver for operating systems Windows 98SE and later.
