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ID4/IE4 Series

•

Service Manual

Rev:1.0

2.2 Troubleshooting

1) Power Supply Failure

Phenomenon

Description

No Power (Power Lamp not
illuminated

）

Cause:

•

The power cord is not connected.

•

Remedy: Connect the power cord.

•

The printer is not power on.

•

Remedy: Switch the Power Button

Cause:

•

The printer is not power on.

•

Remedy: Switch the Power Button

•

Check Method: Check power Switch.

2) Faulty Sensor

Phenomenon

Description

Does not detect presence of

paper.

Cause:

•Faulty paper sensor

•

Check Method: Check whether the ERROR lamp

flickers when paper is out.

•

Remedy: Replace the paper sensor.

Cause:

•Foreign substance is attached the paper sensor.

•

Check Method: Check whether any foreign body

adhered to the paper sensor.

•

Remedy: Remove the foreign substance.

Cause:

•Faulty connection of the paper sensor connector.

•

Check Method: Check connection of the paper sensor

connector.

•

Remedy: Connect the paper sensor cable to connector

correctly.

Содержание ID4 Series

Страница 1: ...Label Printer Service Manual ID4 IE4 Series IE4P IE4S ID4S ID4P...

Страница 2: ...v 1 0 1 Document Change Record This page records changes to this document The document was originally released as Revision 1 0 Version Number Date Description of Change Rev 1 0 2018 01 17 First Editio...

Страница 3: ...e for periodic inspections and maintenance procedure to be executed by service person It is not intended for the general user Users of this manual should have a basic knowledge and understanding of En...

Страница 4: ...developing on the device Never start a service when your hands are wet This will prevent an electric shock as well as rust developing on the device Always wear a wristband to prevent a damage by elect...

Страница 5: ...7 1 6 Arrow Key Module 29 1 7 Feed Button Module 31 1 8 Upper photoelectric Module 35 1 9 Lower Photoelectric Module 37 1 10 Micro switch Module 41 1 11 Ribbon Detection Module 43 1 12 Left and Right...

Страница 6: ...ID4 IE4 Series Service Manual Rev 1 0 5 CHAPTER 3 PARTS LIST 59 3 1 The Exploded View 60 3 2 Service Parts 68...

Страница 7: ...the device Always wear a wrist strap to prevent the damage by electrostatic discharge Assembly is the reverse of disassembly unless otherwise specified Assembly is the reverse of disassembly unless ot...

Страница 8: ...n press the TPH print header inward by hands and slide it down 2 Remove TPH from TPH bracket 3 Finally unscrew the 3 0 5 0 screws and separate ground wire from TPH bracket Disassembling the module Rep...

Страница 9: ...header inward by hands and slide it down 2 Remove TPH from TPH bracket 3 Finally unscrew the 3 0 5 0 screws and separate ground wire from TPH bracket Disassembling the module Replacing print header m...

Страница 10: ...ds and slide it down 2 unscrew two 3 0 6 0 screws and remove TPH from TPH bracket 3 Remove the TPH cable from TPH 4 Finally unscrew the 3 0 5 0 screw and take out ground wire Disassembling the module...

Страница 11: ...he TPH cable from TPH 3 Finally unscrew the 3 0 5 0 screw and remove the ground wire from TPH Disassembling the module Replacing print header module Note please refer to iE4S Print Head Module Quick S...

Страница 12: ...ule 1 Using nippers remove the tip of platen sleeves from the main body 2 Rotate the platen roller sleeves 90 degrees counterclockwise and pull out the two sleeves simultaneously Disassembling the mod...

Страница 13: ...ng nippers remove the tip of platen sleeves from the main body 2 Rotate the platen roller sleeves 90 degrees counterclockwise and pull out the two sleeves simultaneously Disassembling the module Repla...

Страница 14: ...otor Module 1 Firstly unscrew four 3 0 8 0 screws to separate lower cover from lower bracket by cross screwdriver 2 Secondly unscrew four 4 0 8 0 screws to remove motor module Disassembling the module...

Страница 15: ...al Rev 1 0 14 1 Firstly unscrew four 3 0 8 0 screws to separate lower cover from lower bracket 2 Secondly unscrew four 4 0 8 0 screws to remove motor module Disassembling the module Replacing motor mo...

Страница 16: ...al Rev 1 0 15 1 Firstly unscrew four 3 0 8 0 screws to separate lower cover from lower bracket 2 Secondly unscrew four 4 0 8 0 screws to remove motor module Disassembling the module Replacing motor mo...

Страница 17: ...al Rev 1 0 16 1 Firstly unscrew four 3 0 8 0 screws to separate lower cover from lower bracket 2 Secondly unscrew four 4 0 8 0 screws to remove motor module Disassembling the module Replacing motor mo...

Страница 18: ...nscrew four 3 0 8 0 screws to separate lower cover from lower bracket 2 Then unscrew the 2 0 3 0 screw to remove the COM port baffle 3 Finally unscrew four 3 0 6 0 screws remove the main board from lo...

Страница 19: ...ID4 IE4 Series Service Manual Rev 1 0 18 Replacing main board Replacing button battery Replacing core board...

Страница 20: ...to separate lower cover from lower bracket 2 Then unscrew the 2 0 3 0 screw to remove the COM port baffle 3 Finally unscrew four 3 0 6 0 screws remove the main board from lower bracket 4 Take out the...

Страница 21: ...ID4 IE4 Series Service Manual Rev 1 0 20 Replacing main board Replacing button battery Replacing core board...

Страница 22: ...to separate lower cover from lower bracket 2 Then unscrew the 2 0 3 0 screw to remove the COM port baffle 3 Finally unscrew four 3 0 6 0 screws remove the main board from lower bracket 4 Take out the...

Страница 23: ...ID4 IE4 Series Service Manual Rev 1 0 22 Replacing main board Replacing button battery Replacing core board...

Страница 24: ...to separate lower cover from lower bracket 2 Then unscrew the 2 0 3 0 screw to remove the COM port baffle 3 Finally unscrew four 3 0 6 0 screws remove the main board from lower bracket 4 take out the...

Страница 25: ...ID4 IE4 Series Service Manual Rev 1 0 24 Replacing main board Replacing button battery Replacing core board...

Страница 26: ...upper cover from the upper bracket 2 Secondly unscrew four 3 0 6 0 screws to remove the PCB cover from the upper cover 3 Then unscrew four 3 0 6 0 screws remove the LCD Bracket from upper cover 4 Fina...

Страница 27: ...er from the upper bracket 2 Secondly unscrew four 3 0 6 0 screws to remove the PCB cover from the upper cover 3 Then unscrew four 3 0 6 0 screws remove the LCD Bracket from upper cover 4 Finally take...

Страница 28: ...Series Service Manual Rev 1 0 27 1 5 Power Switch Module 1 Unscrew two 3 0 6 0 screws 2 Remove the keypad of power switch from upper cover Disassembling the module Replacing keypad Applicable Module i...

Страница 29: ...ID4 IE4 Series Service Manual Rev 1 0 28 1 Unscrew two 3 0 6 0 screws 2 Remove the keypad of power switch from upper cover Disassembling the module Replacing keypad Applicable Module iE4P iE4S...

Страница 30: ...nual Rev 1 0 29 1 6 Arrow Key Module 1 Unscrew four 3 0 6 0 screws remove key press panel from upper cover 2 Take out the spring of the keypad and the arrow key Disassembling the module Replacing keyp...

Страница 31: ...Service Manual Rev 1 0 30 1 Unscrew four 3 0 6 0 screws remove key press panel from upper cover 2 Take out the spring of the keypad and the arrow key Disassembling the module Replacing keypad Applicab...

Страница 32: ...Module 1 Unscrew two 2 5 6 0 screws remove cable fastener from upper cover 2 Then unscrew two 3 0 6 0 screws to remove the keypad from upper cover Take out the feed button shade holder and LED Disasse...

Страница 33: ...econdly unscrew four 3 0 6 0 screws to remove PCB cover from upper conver 3 Then unscrew two 2 5 6 0 screws and take out the cable fastener 4 Finally unscrew two 3 0 6 0 screws remove PCB board from u...

Страница 34: ...l Rev 1 0 33 1 Unscrew two 2 5 6 0 screws by screwdriver to remove cable fastener 2 Then unscrew two 3 0 6 0 screws remove keypad feed button shade holder and LED Disassembling the module Replacing ke...

Страница 35: ...t 2 Secondly unscrew four 3 0 6 0 screws and remove PCB cover from upper cover 3 Then unscrew two 2 5 6 0 screws take out the cable fastener 4 Finally unscrew two 3 0 6 0 screws to remove PCB board fr...

Страница 36: ...c Module 1 Unscrew three 2 5 5 0 screws and remove the bracket cover of upper photoelectric from the upper photoelectric 2 Manually remove the PCB board of the upper photoelectric Disassembling the mo...

Страница 37: ...rew three 2 5 5 0 screws and remove the bracket cover of upper photoelectric from the upper photoelectric 2 Manually remove the PCB board of the upper photoelectric Disassembling the module Replacing...

Страница 38: ...al Rev 1 0 37 1 9 Lower Photoelectric Module 1 Unscrew four 3 0 6 0 screws remove the rack cover from lower bracket 2 Manually remove the lower photoelectric and locking chip Disassembling the module...

Страница 39: ...ID4 IE4 Series Service Manual Rev 1 0 38 Replacing lower photoelectric module...

Страница 40: ...es Service Manual Rev 1 0 39 1 Unscrew four 3 0 6 0 screws remove the rack cover from lower bracket 2 Manually remove the lower photoelectric and locking chip Disassembling the module Applicable Modul...

Страница 41: ...ID4 IE4 Series Service Manual Rev 1 0 40 Replacing lower photoelectric module...

Страница 42: ...es Service Manual Rev 1 0 41 1 10 Micro switch Module 1 Unscrew the 2 0 5 0 6 0 screw by screwdriver 2 Manually remove the micro switch Disassembling the module Replacing micro switch Applicable Modul...

Страница 43: ...ID4 IE4 Series Service Manual Rev 1 0 42 1 Unscrew the 2 0 5 0 6 0 screw by screwdriver 2 Manually remove the micro switch Disassembling the module Replacing micro switch Applicable Module iE4P iE4s...

Страница 44: ...e Manual Rev 1 0 43 1 11 Ribbon Detection Module 1 Unscrew the 2 0 5 0 6 0 screw by screwdriver 2 Manually remove the ribbon detection module Disassembling the module Replacing ribbon detection Applic...

Страница 45: ...2 0 5 0 6 0 screw and remove the baffle and synchronized gear 2 Manually remove the springs then unscrew four 3 0 8 0 screws to separate the big gear from the roll holder 3 Place the front of the pri...

Страница 46: ...and remove the baffle and synchronized gear 2 Manually remove the springs then unscrew four 3 0 8 0 screws to separate the big gear from the roll holder 3 Place the front of the printer on the desk ma...

Страница 47: ...he desk 2 Remove the iWLM card cover by hand 3 Insert the iWLM card into left port then press inward 4 Coved with iWLM card cover after finishing WiFi loading Disassembling the module Replacing iWLM m...

Страница 48: ...er Module 1 Open the top cover of the printer 2 Thumb the hooks and then lift the platen vertically 3 Hold the front cover and remove it horizontally Load the cutter Cutter Note please refer to the E4...

Страница 49: ...er Module 1 Open the top cover of the printer 2 Thumb the hooks and then lift the platen vertically 3 Hold the front cover and remove it horizontally Load the peeler Peeler Note please refer to the E4...

Страница 50: ...ID4 IE4 Series Service Manual Rev 1 0 49 1 16 Power Cord 1 17 Power Adapter...

Страница 51: ...ID4 IE4 Series Service Manual Rev 1 0 50 1 18 External Paper Roll Stand 1 Unscrew six 3 0 4 0 screws by screwdriver 2 Manually remove the side panel from bottom panel...

Страница 52: ...ID4 IE4 Series Service Manual Rev 1 0 51 Module Purchase for Service...

Страница 53: ...ID4 IE4 Series Service Manual Rev 1 0 52 Chapter 2 Troubleshooting CONTENT 2 1 Troubleshooting Procedure 2 2 Troubleshooting 2 3 Service Process...

Страница 54: ...there are multiple phenomena take all the corresponding items into consideration This allows you to specify a hidden defective part Cause List all the possible causes and judge the trouble cause throu...

Страница 55: ...ck power Switch 2 Faulty Sensor Phenomenon Description Does not detect presence of paper Cause Faulty paper sensor Check Method Check whether the ERROR lamp flickers when paper is out Remedy Replace t...

Страница 56: ...head cable to connector properly Check Method Check the connection of the thermal head connector Cause Thermal head is broken Remedy Replace the thermal head Print blurred or uneven Cause Thermal hea...

Страница 57: ...platen properly Cause Paper feed failure Check Method Check if the paper is jamming or torn and caught in the paper path Remedy Eliminate unnecessary paper in the paper path and set paper properly Cau...

Страница 58: ...Rev 1 0 57 2 3 Service Process...

Страница 59: ...Rev 1 0 58...

Страница 60: ...n revised version mark has been entered in this column 3 PARTS NAME Parts names must be indicated when ordering replacement parts 4 Q TY This column shows the number of the part used indicated in the...

Страница 61: ...ID4 IE4 Series Service Manual Rev 1 0 60 3 1 The Exploded View ID4P...

Страница 62: ...ID4 IE4 Series Service Manual Rev 1 0 61...

Страница 63: ...ID4 IE4 Series Service Manual Rev 1 0 62 ID4S...

Страница 64: ...ID4 IE4 Series Service Manual Rev 1 0 63...

Страница 65: ...ID4 IE4 Series Service Manual Rev 1 0 64 IE4P...

Страница 66: ...Rev 1 0 65...

Страница 67: ...ID4 IE4 Series Service Manual Rev 1 0 66 IE4S...

Страница 68: ...ID4 IE4 Series Service Manual Rev 1 0 67...

Страница 69: ...14 LCD Bracket 1 15 Screw 3 0 6 0PBHO 4 To Screw the LCD bracket 16 Cable Fastener 1 17 Screw 2 5 6 0PBHO 2 To screw the cable fastener 18 PCB Cover 1 19 Screw 3 0 6 0PBHO 4 To screw the PCB cover 20...

Страница 70: ...2 0 5 0BBHO 2 To screw buffer 45 Buffer 1 46 Buffer Cover 1 47 Screw 3 0 6 0PBHO 4 To screw the buffer cover 48 Synchronized Gear 1 49 Right Roll Holder 1 50 Left Roll Holder 1 51 Baffle 1 52 Screw 2...

Страница 71: ...3 Hook 1 14 Screw 3 0 8 0PBHO 6 To screw upper cover upper bracket 15 Screw 3 0 6 0PBHO 2 To screw the PCB board of LED 16 LED PCB board 1 17 Screw 2 5 5 0PBHO 3 To screw the bracket cover of the uppe...

Страница 72: ...ronized Gear 1 42 Right Roll Holder 1 43 Left Roll Holder 1 44 Baffle 1 45 Screw 2 0 5 0 6 0PWBHO 1 To screw the baffle 46 Big Rack 2 47 Spring 2 48 Screw 3 0 8 0PBHO 4 To screw the big rack 49 Core b...

Страница 73: ...4 LCD Bracket 1 15 Screw 3 0 6 0PBHO 4 To Screw the LCD bracket 16 Cable Fastener 1 17 Screw 2 5 6 0PBHO 2 To screw the cable fastener 18 PCB Cover 1 19 Screw 3 0 6 0PBHO 4 To screw the PCB cover 20 H...

Страница 74: ...ew the motor module 39 Right Label Guide 1 40 Left Label Guide 1 41 Lower Photoelectric 1 42 Locking Tab 1 43 Right Rack 1 44 Left Rack 1 45 Screw 3 0 6 0PBHO 2 To screw the left and right rack 46 Scr...

Страница 75: ...Unit 1 61 COM port Baffle 1 62 Screw 2 0 3 0PMHZn 1 To screw the COM port baffle 63 WIFI Bluetooth iWLM 1 64 Screw 3 0 6 0PBHO 4 To screw the main board unit 65 Lower cover 1 66 SD cover 1 67 Screw 3...

Страница 76: ...fastener 11 PCB Cover 1 12 Screw 3 0 6 0PBHO 4 To screw the PCB cover 13 Hook 1 14 Screw 3 0 8 0PBHO 6 To screw upper cover upper bracket 15 Screw 3 0 6 0PBHO 2 To screw the PCB board of LED 16 LED P...

Страница 77: ...eft and right rack 39 Screw 2 0 5 0BBHO 2 To screw buffer 40 Buffer 1 41 Buffer Cover 1 42 Screw 3 0 6 0PBHO 4 To screw the buffer cover 43 Synchronized Gear 1 44 Right Roll Holder 1 45 Left Roll Hold...

Страница 78: ...ID4 IE4 Series Service Manual Rev 1 0 77 59 SD cover 1 60 Screw 3 0 8 0PBHO 4 To screw the lower cover and lower bracket...

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