© 2016 IDEXX Laboratories, Inc. All rights reserved. • 06-0007652-00
*Cornerstone, ImageVue, Patient Clipboard, and VetConnect are trademarks or registered
trademarks of IDEXX Laboratories, Inc. or its affiliates in the United States and/or other countries.
All other product and company names and logos are trademarks of their respective holders.
Cleaning the scanner, cassette, and imaging plate (IP)
Scanner
Perform these steps monthly:
• Vacuum the air vents on each side of the scanner regularly to remove dust and pet hair.
• Run the cleaning cycle: Remove the cassette, and then press the
Standby
switch
and the
Eraser
button
simultaneously. Cleaning takes about 5 seconds.
Cassette
Wipe the exterior of the cassette as needed with a clean, dry cloth. Do not use a solvent.
Imaging plate (IP)
Erase each IP before you use it the first time each day:
1. Before inserting a cassette, press the
Eraser
button
on the scanner. The green status light turns orange,
indicating erasure mode.
2. Insert the cassette; erasure begins automatically.
3. Remove the cassette when the Cassette Removal lamp blinks.
If images are streaked, clean the IP:
1. Press down the latches at the top of the cassette, tilt open the top,
and then remove the IP.
2. Using the towelettes provided with your system, wipe the IP surface
lightly, in the order shown (A, then B).
3. Return the IP to the cassette, with barcode visible in the window.
Troubleshooting
Buzzer sounds and LED displays an error code
• To cancel the error and stop the buzzer, press the
Standby
switch
; press the
Standby
switch
again to release
the cassette.
• Level 500 error codes: No shot selected. Select the appropriate shot in the study window and reinsert the cassette.
• Level 300 error codes: Usually mean the cassette was not inserted correctly. Cancel the error, remove the cassette, and
then reinsert it. If the cassette cannot be unlocked, push the cassette toward the far right.
• Refer to the
ImageVue CR20 Operator’s Guide
PDF for a complete list of error codes and actions to take.
Excessive X-Ray lamp is illuminated and error code 480 is displayed
The IP has received an excessive radiation dose and is overexposed. Press the
Standby
switch
to cancel the error,
and then press the
Eraser
button
to erase the cassette. Erasure may take some time.
Streaks on the image
Clean the scanner and the IP as described above.
Tip:
A white streak of about 5 mm (0.2 in.) may occur at the edge of the image, but this is not a defect.
For more information
Call IDEXX Diagnostic Imaging Customer Support at 1-877-433-9948.
Intended use: The IDEXX ImageVue* CR20 system is intended for veterinary use
only; it is not intended for human diagnostic use. For a detailed list of species and
settings, contact IDEXX Diagnostic Imaging Customer Support: 1-877-433-9948.
Manufactured for IDEXX Laboratories, Inc.
One IDEXX Drive
Westbrook, ME 04092 USA
1-207-556-3000
idexx.com
