27
Filta-Max
xpress
Operator’s Guide
Appendix C: Troubleshooting
Contact IDEXX Technical Service for assistance:
• In the United States call
1-800-321-0207
or email
.
• In Europe call
+44 (0)1638 676800
or email
.
Issue:
Check the following:
No Flow
error message
displayed, and the LED
flashes red.
• The air compressor is turned on, and the air compressor’s inlet valve is open.
• The air line is connected to the inlet connector on the Pressure Elution
Station.
• The lockable air inlet with relief valve on the elution station is open.
• There is sufficient buffer solution in the buffer reservoir.
Buffer solution does not
enter the chamber, the
Low Flow
error message
is displayed, and the LED
flashes red.
• The air compressor is turned on, and the air compressor’s inlet valve is open.
• The pressure in the air compressor receiver is above 6.0 bar (87.0 psig).
• The air line is connected to the inlet connector on the Pressure Elution
Station.
• The air compressor’s outlet regulator is set to at least 5.0 bar.
• The lockable air inlet with relief valve on the Pressure Elution Station is open.
• The closure cap on the buffer reservoir bottle is sealed correctly and is
airtight.
Fill Error
message
displayed.
• The closure cap on the buffer reservoir bottle is sealed correctly and is
airtight.
• There is sufficient buffer solution in the buffer reservoir.
• All tubes are attached correctly and are airtight.
High Flow
error message
is displayed, and the LED
flashes red.
• The air supply and low-pressure regulator settings are correct.
• There is sufficient buffer solution in the buffer reservoir.
• The liquid inlet tube, located below the closure cap, is below the level of the
buffer solution and is attached to the blue liquid feed line (located above the
closure cap).
Elution cycle starts but
ceases midcycle;
Low
Pressure
error message
is displayed, and the
LED flashes red.
• There is sufficient pressure in the compressor receiver.
• The alternative air supply, if in use, is functioning correctly.
Chamber Pressure Error
message is displayed.
• There is sufficient pressure in the compressor receiver.
• The alternative air supply, if in use, is functioning correctly.
• The pressure switch on the air compressor is set correctly.
Containment Vessel
Missing
error message is
displayed.
• A centrifuge tube has been placed in the collection vessel holder.
Filter Module Missing
or
Diverter Missing
error
message is displayed.
• The Filter Housing contains a Filter Module and both are connected properly.
• The outlet diverter is correctly attached to the Filter Housing.
• The air pressure chamber, Filter Housing, and outlet diverter are aligned
correctly.
Door Open
error
message is displayed.
• The door to the Pressure Elution Station is closed properly.