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purchased the product. In the unlikely event of service required beyond the capabilities of
the importer, Ideon Audio undertakes to fulfill the conditions of the warranty.
In case of malfunction please contact your dealer to arrange for service. If you have
purchased the product directly from Ideon Audio, please contact us directly at info@
ideonaudio.com, quoting subject: fault and a short description of the issue.
Please note that the product must be returned using original packaging only and
accompanied by a written description of the issue, defect, or malfunction.
*Products covered by the extended, lifetime warranty.
•
This specially extended warranty covers the lifetime
of the product model.
•
This warranty is transferable under condition that
each new owner informs Ideon Audio importers,
dealers, or Ideon Audio directly the device model,
number, previous owner name & new owner name &
address.
•
In cases of obsolescence of materials or superseded
technology, the product will be repaired using
currently available materials and technology of
equivalent performance characteristics, or better.
• “Future proof”: if Ideon Audio releases upgrades
to, or improved versions of, the purchased product,
these are made available to subscribers at cost of
parts and materials only. Shipping to the service
location is borne by the owner, Ideon Audio or its
distributors / dealers pay for return shipping.
*This warranty is voided in cases of
•
Damage and /or malfunction caused by tampering
or modifications to the product’s original state,
attempts to fix, or other alterations to the product
by persons other than factory authorized service
personnel.
•
Damage and /or malfunction caused by improper
use, abuse, or improper operation of the product.
•
Failure to comply fully with Ideon Audio operating
instructions.
•
Damage to cables or attachments and cosmetic
damage induced by use.
•
Products obtained outside the network of authorized
Ideon Audio dealers and resellers.
General Warranty Terms.
This Warranty is subject to the following conditions and limitations: The Warranty is void and
inapplicable if the product has been used or handled other than in accordance with the
instructions in this document, abused, or misused, damaged by accident or neglect or in
being transported, or the defect is due to the product being repaired or tampered with by
anyone other than Ideon Audio or an authorized Ideon Audio repair center.
•
The product must be packaged and returned to
Ideon Audio or an authorized Ideon Audio repair
center by the customer at his or her sole expense in
the original packing material. Ideon Audio will pay
return freight of its choice for original purchasers.
• Returned product must be accompanied by a
written description of the issue or the defect. Ideon
Audio reserves the right to modify the design of
its products without obligation to purchasers of
previously manufactured products and to change
the price or specifications of any product without
notice or obligation to any person.
•
In the event the product fails to meet this Warranty
and the above conditions have been met, the
purchaser’s sole remedy under this Limited Warranty
shall be to return the product to Ideon Audio or an
authorized Ideon Audio repair center where the
defect will be repaired without charge for parts or
labor.
•
This warranty does not cover the cost of custom
installation, customer instruction and setup
adjustments.
•
This warranty does not cover cosmetic damage
or any damage due to accident, misuse, abuse,
negligence or modification of, or to any part of the
Product, without initial express consent from Ideon
Audio. This warranty does not cover damage due
to improper operation or maintenance, connection
to improper voltage supply, or attempted repair by
anyone other than a facility authorized by Ideon
Audio to service the Product.
