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MorphoWave Compact - 2018_2000035853

10.1 > Troubleshooting

The terminal IP address is unknown or it is not possible to connect to the terminal

Use terminal interface to configure a valid set of network parameters in your terminal.

The sensor is switched off

Check that the database contains at least one record.

Check that the identification mode is enabled.

The terminal returns erratic responses to Ping commands

Check the subnet mask.

Ask the network administrator for the correct value.

Check that each device connected to the network has a different IP address.

10.2 > Technical Support and Hotline

North America:

Mail:

[email protected]

Tel: +1 888 940 7477

South America:

Mail:

[email protected]

Tel: +1 714 575 2973

South Africa:

Mail:

[email protected]

Tel: + 27 11 286 5855

India:

Mail:

[email protected]

Tel: 0120-4699900

Europe and rest of the world:

Mail:

[email protected]

Tel: +33 1 30 20 30 40

(9H00am to 5H30pm French Time, Monday to Friday)

Web site

For the latest firmware, software, document releases, and news, please check our websites :



North and South America

: e-mailing

[email protected]

with your name, phone number, product

serial number and “Send Links For MorphoWave Compact Documents” in the subject line



Other countries

: please visit our web site

www.biometric-terminals.com

(To get your log in and

password please contact your sales representative).

Содержание MorphoWave Compact

Страница 3: ...s prohibited The trademarks identified herein are the trademarks of registered trademarks of Idemia or other third party This legend is applicable to all pages of this document Information in this document is subject to change without notice and do not represent a commitment on the part of Idemia This manual makes reference to names and products that are trademarks of their respective owners ...

Страница 4: ...4 MorphoWave Compact 2018_2000035853 Revision history Version Date Reference Description 01 May 2018 2018_2000035853 Document creation ...

Страница 5: ...al description 20 2 1 Box opening 21 2 2 Components of the initial package 22 2 3 Terminal s front view description 23 2 4 Terminal s rear view description 24 2 5 MorphoWave Compact Technical Characteristics 25 3 Installation procedure 28 3 1 Before proceeding to the installation 29 3 2 Installation 30 3 3 Step by step procedure 31 3 3 1 Drill the mounting holes 32 3 3 2 Make the connections 33 3 ...

Страница 6: ... mode 59 5 1 6 External database mode also called polling mode 59 5 1 7 MorphoWave Compact native mode 61 5 1 8 Anti tamper anti pulling switches 62 6 Accessories Software Licenses and PC Applications 63 6 1 Compatible Accessories Licenses and Software 64 6 2 Compatible PC applications 65 7 Recommendations 66 8 Annex 1 finger placement recommendations 69 8 1 Main principles 70 8 2 Capture recommen...

Страница 7: ... of the initial package 23 2 3 Terminal s front view description 24 2 4 Terminal s rear view description 25 2 5 MorphoWave Compact Technical Characteristics 26 3 Installation procedure 29 3 1 Before proceeding to the installation 30 3 2 Installation 31 3 3 Step by step procedure 32 3 3 1 Drill the mounting holes 33 3 3 2 Make the connections 34 3 3 3 Attach the base plate on the wall 36 3 3 4 Atta...

Страница 8: ...called polling mode 60 5 1 7 MorphoWave Compact native mode 62 5 1 8 Anti tamper anti pulling switches 63 6 Accessories Software Licenses and PC Applications 64 6 1 Compatible Accessories Licenses and Software 65 6 2 Compatible PC applications 66 7 Recommendations 67 8 Annex 1 finger placement recommendations 70 8 1 Main principles 71 8 2 Capture recommendations 72 Proper Use 72 Improper Use 73 9 ...

Страница 9: ...9 MorphoWave Compact 2018_2000035853 1 Introduction ...

Страница 10: ...top position fingers At the end of the swipe the acquisition is complete MorphoWave Compact integrates Idemia image processing and feature matching algorithms This technology is based on lessons learned during 25 years of experience in the field of biometric identification and the creation of literally millions of individual fingerprint identification records We believe you will find the MorphoWav...

Страница 11: ...ucts MorphoWave Compact Marketing Name Biometrics Fake Finger Detection Contactless smartcard reader Water Resistant Regulatory Model Number iCLASS MIFARE DESFire NFC Prox MorphoWave Compact MD MPH AC004A MorphoWave Compact MDPI MPH AC004B The Regulatory Model Number is the main product identifier in the regulatory documentation and test reports associated to the product ...

Страница 12: ...e with the National Electrical Code NFPA 70 and the local authority having jurisdiction This product is intended to be installed with a power supply complying with IEC60950 1 in accordance with the NEC Class 2 requirements or supplied by a listed IEC60950 1 external Power Unit marked Class 2 Limited Power source or LPS and rated 12VDC 2 5 A minimum or 24VDC 1 25 A minimum In case of building to bu...

Страница 13: ... due to the cable shall be taken into account The following table shows the maximum distance between power supply and one 1 unique device depending on cable gauge and power supply rating Gauge AWG Section mm 2 Maximum distance meters vs power source rating 12V 10 12V 5 24V 10 16 1 31 9 m 20 m 300 m 18 0 82 6 m 12 m 200 m 20 0 52 3 m 8 m 120 m 22 0 32 2 m 5 m 75 m Drop voltage loss of power due to ...

Страница 14: ...be used for professional application only buildings airport This is an EMC Class A product according to EMC directive 2004 108 EC This product may cause interference if used in residential areas Such use must be avoided unless the user takes special measures to reduce magnetic emissions to prevent interference to the reception of radio and television broadcast The full Declaration of Conformity is...

Страница 15: ...suant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not o...

Страница 16: ... includes a module compliant with limits set by Industry Canada o IC 2236B SE3210 Le présent appareil est conforme aux CNR d Industrie Canada applicables aux appareils radio exempts de licence L exploitation est autorisée aux deux conditions suivantes 1 l appareil ne doit pas produire de brouillage et 2 l utilisateur de l appareil doit accepter tout brouillage radioélectrique subi même si le broui...

Страница 17: ... component fails in a safe and controlled manner However these conditions may also indicate a potential safety issue Do not assume it is a safe failure Turn off the product disconnect it from its power source and contact technical support for assistance Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste Instead you should protect h...

Страница 18: ...red terminals Unpack all items Unpack all items and check against the packing list Install network hardware components Install the cabling and components needed to run the system Install software Install the software needed to set up the terminals Pre configure device Connect the terminals to the Ethernet supply power to the terminals and pre configure the terminals Mount devices Mount the termina...

Страница 19: ...any biometric identification or one to one biometric verification i e to identify the individual who is presenting his finger on the terminal sensor by comparing his biometric data with the references previously stored in the terminal database in the form of biometric templates or to verify his identity using the reference stored in a contactless card presented to the terminal An Access Controller...

Страница 20: ...features such as manage authorized user lists i e for VIP banned card lists i e for lost user cards an access request log who and when access granted or denied an event log i e tamper detection access control for evacuation of the building The MorphoWave Compact terminal is able to work alone without Controller but the protection level of the secured area is lower An Alarm 3rd party product This e...

Страница 21: ...21 MorphoWave Compact 2018_2000035853 2 General description ...

Страница 22: ...ed from the protection casing as depicted in the pictures below Extract the wall plate which is not screwed to the terminal and keep it separate until the installation of the terminal is completed The screwing of the product to the wall plate is the last stage of the installation Figure 1 Box Opening ...

Страница 23: ...23 MorphoWave Compact 2018_2000035853 2 2 Components of the initial package Figure 2 Box Content 1 One 1 Terminal s body 2 One 1 Wall frame ...

Страница 24: ... 2 3 Terminal s front view description Contactless biometric sensor Contactless card area 4 3 WVGA touchscreen LCD Status LED Microphone Speaker Optional Wifi interface Hand proximity sensor Figure 3 MorphoWave Compact terminal front view ...

Страница 25: ...ear view description RJ45 Power supply Relay Tamper switch GPIO RS485 RS422 Wiegand USB port for configuration and settings with a USB mass storage key or for installation of a Wi Fi USB dongle SAM card option Figure 4 MorphoWave Compact terminal rear view ...

Страница 26: ...hscreen Powerful Loudspeaker Microphone Biometrics Hand swipe through the active volume without contact 40 x 25 x 80 mm WxHxD capture volume 1 57 x 0 98 x 3 14 500dpi 256 gray levels optical sensor 0 5 m s 19 7 in s maximum hand speed Up to 4 fingers capture capacity per swipe motion False Acceptance Rate FAR adjustable from 1 down to 10 7 Database capacity 20 000 users standard and up to 100 000 ...

Страница 27: ...cles USB host port terminal configuration through a USB mass storage key connection with an external Wi Fi USB dongle using an adapter cable Input signals LED1 LED2 to activate the access granted relay Power supply 12 to 24 V DC power supply 2 5A min 12V Or by Power Over Ethernet through RJ 45 connector Note for UL 294 Compliance power supply shall be UL 294 and UL 294B with power limited output S...

Страница 28: ...ndensing Storage temperature 25 C to 70 C 13 F to 158 F Storage humidity 5 RH 95 The terminal should be installed in controlled lighting conditions Avoid direct exposure to sunlight or to UV lights Certification planned CE IEC 60950 1 FCC Part 15 RSS210 Issue 8 2010 RSS 102 Issue 5 2015 RSS Gen Issue 2014 RoHS REACh WEEE ...

Страница 29: ...29 MorphoWave Compact 2018_2000035853 3 Installation procedure ...

Страница 30: ...section at your disposal Remove the wall plate Keep this element at hand Figure 5 Removing wall frame It is then possible to fix the terminal on the wall For an optimal use the terminal must be installed in an area where the lighting conditions are controlled Avoid direct exposure of the sensor to the sun light and ensure good ambient lighting for face detection if used ...

Страница 31: ... H2 5 screwdriver Deadbolt door strike Snubber diode required to protect regulated DC power supply from inductive kickback 1N4007 diode or equivalent recommended Separate power supply for the deadbolt door strike based on supplier s recommendations External relay if required Networking cable For UL 294 compliance an earthed screen in the wire or around all wires to from product is only required wh...

Страница 32: ... to 1 15 m height of the acquisition glass For an optimal use the terminal must be installed in an area where the lighting conditions are controlled Avoid direct exposure of the sensor to the sun light Power supply from electrical source shall be switched off before starting the installation The strength of the attachment depends on the solidity of the wall on which the terminal is mounted ...

Страница 33: ...ate can be found in the Quick Installation Guide The 67 mm diameter hole cf drilling template should be at least 40 mm deep in order to fit the connections and cables A deeper hole is recommended is possible to make the connection process easier Confirm the presence inside the hole of all the cables needed for the electrical installation see Erreur Source du renvoi introuvable Drill in the wall 4 ...

Страница 34: ...34 MorphoWave Compact 2018_2000035853 3 3 2 Make the connections Unscrew the connector from the device Fit the cables through the mounting plate ...

Страница 35: ...nations of how cables wires should be connected according to wire color code IP65 Figure 8 Cable preparation cable position for water tightness Cable for wiring shall be AWG 20 to 24 length shall be adapted to the size of the hole in the wall to terminal connections and to the distance between the electric source and the terminal itself To ensure water tightness be sure to bend the cable downward ...

Страница 36: ...inout of this connector is described in this document in section 4 The pinout indications that you can see on the labels of the cable shall NOT be taken into account as they correspond to the OTHER connector on the device side Please use only the pinout information given in this document in section 4 3 3 3 Attach the base plate on the wall Fix the base plate on the wall with the 4 screws ...

Страница 37: ...37 MorphoWave Compact 2018_2000035853 3 3 4 Attach the device on the base plate ...

Страница 38: ...38 MorphoWave Compact 2018_2000035853 3 3 5 Connect the connector assembly on the device Attach the connector assembly on the device with the 4 screws ...

Страница 39: ... then pull it towards you and hold it Do not try to turn the product directly while it is attached on the base plate as this would definitely damage the plate and the device Then rotate the device 90 to align it in the final position in front of the plate Push the device towards the wall then downwards until the device is locked on the plate ...

Страница 40: ...ttach the last screw on the bottom of the device The hardware installation of the product on the wall is complete Power can be switched ON just after closing it If the product has to be stored for a long time more than 48 hours don t forget to restore its configuration before use ...

Страница 41: ...41 MorphoWave Compact 2018_2000035853 4 Electrical interface ...

Страница 42: ...ions is properly connected to earth in order to prevent Electrostatic Discharges ESD Power supply ground shall not be used for peripheral ground All other grounds can be used indifferently Note that all connections of the MorphoWave Compact terminal described hereafter are of SELV Safety Electrical Low Voltage type Figure 9 Cabling layout ...

Страница 43: ...tween devices each unit must receive 2 5A e g two units would require a 12vDC 5A supply IDEMIA recommends using a 24V power supply and AWG16 gauge cable The voltage measured on the product block connector of the terminal must be equal to 12V 24V 15 10 The voltage drop due to the cable shall be taken into account The table below shows as an example the maximum distance between power supply and one ...

Страница 44: ...94B PSE PoE Limited power source with a range of 48VDC 10 15 UL 294 compliance was verified with PoE PSE Power Sourcing Equipment manufacturer Microsemi part number PowerDsine 9501G If several terminals are powered through the same PoE switch make sure the switch is capable of providing enough power to each device 25W Some functions are available ONLY with an external and not with PoE power supply...

Страница 45: ...teristics 1 A max 30 VDC according to the safety extra low voltage requirements independently of the power supply Resistive load or inductive load see warning information hereafter for inductive load The internal relay is designed for at least 100 000 cycles resistive load Inductive load management requires a parallel diode for a better contact lifetime Example of connection for electrical door lo...

Страница 46: ...ate switch enabled contact closed Product opened rear connectors accessible switch disabled contact open Nominal characteristics of switch block 100 mA at 30 VDC max Resistive load according to the safety extra low voltage standard This MorphoWave Compact terminal is part of security system it is customer s responsibility to connect the tamper switch contact to physical access controller in order ...

Страница 47: ... WIEGAND_IN1 In Wiegand IN D1 Output type required Open drain or 5V 5 16 Yellow GPO0 Out Wiegand LEDIN typical 5VDC option 27 Black Red WIEGAND_GND Ground for Wiegand If pull up s to 12V have been added on Wiegand IN D0 and Wiegand IN D1 inputs on a previous installation with a MorphoAccess 500 Series terminal these resistors must be removed to avoid any damage to the MorphoWave Compact terminal ...

Страница 48: ... taken by another way It is either the MorphoWave Compact terminal itself that decide or it waits for the access controller answer through the local area network TCP or on the serial port in RS485 or RS422 It is strongly recommended to disable the LED IN feature to avoid any interference on MorphoWave Compact terminal behavior The controller supports only LED1 signal When the access controller has...

Страница 49: ...at The answer of the controller is access granted when the controller puts the LED1 wire to the low state by closing a contact between the LED1 and the GND wires and leaves the LED2 wire to the high state The answer of the controller is access denied when the controller puts the LED2 wire to the low state by closing a contact between the LED2 and the GND wires whatever is the state of the LED1 wir...

Страница 50: ...ent signal if configured only one selectable for Morpho Legacy 27 Black Red WIEGAND_GND Ground for Wiegand DataClock Output Figure 17 Serial port wiring DataClock Output 24 Green WIEGAND _OUT0 Out Data 5V TTL 26 White WIEGAND _OUT1 Out Clock 5V TTL 25 Blue WIEGAND_LEDOUT1 In LED IN 1 option panel feedback Output type required Open drain or 5V 5 28 Blue Red WIEGAND_LEDOUT2 In LED IN 2 option panel ...

Страница 51: ...gnals are necessary Depending on the RS485 network an impedance adaptation may be required For farthest terminal a 120 Ohms resistor termination may be added outside the terminal between TX and TX RS422 Figure 19 Serial port wiring RS422 7 Blue Black RS485_RX_A In RS422 non inverting Receive 9 Blue White RS485_RX_B In RS422 inverting Receive 10 Green Black RS485_TX_Y Out RS422 non inverting Transm...

Страница 52: ... 18 Yellow Red GPO1 Out Digital Output 5V 5mA max 15 Orange GPI0 In Digital Input 1 8V to 5V 16 Yellow GPO0 Out Digital Output 5V 5mA max 22 Black Red GPIO_GND Ground Single Door Access Control SDAC implementation Figure 21 SDAC wiring If door contact is not used GPI1 and GPO1 shall be connected together External Power supply GPI_1 GPO_0 Push button Motion sensor GPI_0 GPO_1 RELAY_COM RELAY_NO NC ...

Страница 53: ...e 22 RJ45 wiring RJ45 plug pinout is compliant with 10 100 base T IEEE802 3 Specification Product is compliant also with MDI or MDI X Ethernet cable shall be shielded Ethernet interface can be used to power the MorphoWave Compact terminal through PoE Power Over Ethernet Plus IEEE802 3at type 2 mode According to the PoE standard two modes are available power on data pins and power on dedicated pins...

Страница 54: ...018_2000035853 4 10 Internal USB connection Remove the 4 screws of the cover as shown on the following drawing Then remove the cover Then you can see a Mini USB plug Mini USB type B connector Figure 23 Internal USB connection ...

Страница 55: ...ect a mass storage USB key with a standard Mini USB type B USB type A female OTG adapter This cable can be found in Idemia catalogue with ref TBD Please refer to MorphoWave Compact Administration Guide for more information USB connection is limited to USB key connection power consumption shall not exceed 200mA ...

Страница 56: ...be exposed to temperature exceeding 35 C and shall not be exposed to direct sun Wi Fi feature requires the product to be powered from an external DC 12V to 24V power supply the PoE doesn t provides enough power for both the terminal and the Wi Fi dongle Only Wi Fi USB dongle delivered by Idemia kit reference 293686787 containing the dongle and the cable may be installed with the terminal for WLAN ...

Страница 57: ...ct the cable on the Mini USB socket and fit the dongle inside the hole as described on the following picture 2 connect 1 connect 3 Insert the dongle in the hole 4 Attach the cover and tighten the screws Figure 24 Wi Fi dongle installation Close the product with the cover and tighten the 4 screws ...

Страница 58: ...58 MorphoWave Compact 2018_2000035853 5 User interface ...

Страница 59: ...unknown and it is the terminal that searches for his identity The terminal grants the access if a match is found the user is identified otherwise the access is denied the user remains unknown For further information please see the Identification mode section in the MorphoWave Compact Administration Guide 5 1 3 Authentication verification mode Unlike the identification mode the user identity must b...

Страница 60: ...d polling mode When external database mode is activated the MorphoWave Compact terminal does not verify user template in its local database This mode is useful when the user templates are stored in external database When authentication is initiated on the terminal the terminal will poll the user ID to external controller On polling out the ID the corresponding template if exists is fetched from th...

Страница 61: ...ometric systems which offers advance features for access control MorphoWave Compact terminals are equipped with a facility to support the MorphoAccess and Bioscrypt legacy systems When MorphoWave Compact terminal is set in any of the legacy modes it supports the database structures and configurations of the selected legacy system When the terminal is booted for the first time user can select any o...

Страница 62: ...iguration excepted communication links and all databases are erased NOTA The terminal is rebooted on mode change and factory settings are applicable Once the product is configured in native mode the following methods can be used to configure the terminal through the Ethernet interface remote management through a Wi Fi connection license and dongle required Configuration procedures are described in...

Страница 63: ...inal acts as required by the related configuration key see MorphoWave Compact Administrator User Guide for key configuration description Ignore the event default useful during normal maintenance operations Send an alarm message to the Central Access Controller through the usual channel of the access control result messages Wiegand DataClock RS485 Ethernet or Wi Fi An alarm switch relay contact is ...

Страница 64: ...64 MorphoWave Compact 2018_2000035853 6 Accessories Software Licenses and PC Applications ...

Страница 65: ...nal Power supply units Contactless smartcards MIFARE 1k 4k DESFire 2k 4k 8k MA WI FI PACK containing a Wi Fi USB dongle and a Wi Fi license to activate Wi Fi capability on your terminal User database size licenses MA_10K_USERS MA_50K_USERS MA_100K_USERS enabling database size upgrade from 3 000 to 10 000 20 000 50 000 or 100 000 users capacity max 3 fingers per record at creation of the database R...

Страница 66: ... Integrator s Kit MIK software development kit version 6 or higher MorphoBioToolBox version 3 4 3 or higher Using Legacy Morpho mode MorphoWave Compact is also compatible with MEMS version 7 3 1 or higher MIK version 5 4 or higher The limitations in Morpho Legacy mode are described in the following document MorphoWave Compact Release Note Legacy Morpho limitations ...

Страница 67: ...67 MorphoWave Compact 2018_2000035853 7 Recommendations ...

Страница 68: ... product Avoid direct sun light on the product Areas containing combustibles It is strongly recommended that you do not install your terminal in the vicinity of gas stations petroleum processing facilities or any other facility containing flammable or combustible gasses or materials Specific precautions for terminals equipped with a contactless smartcard reader It is recommended to install termina...

Страница 69: ...e terminal is protected from power failure during at least 24 hours If the duration of the power failure or power down is longer the date time of the terminal will be lost Cleaning precautions Use a dry cloth to clean the terminal especially the front face It is recommended that the product be cleaned daily to ensure the best performance level over its lifetime The use of acid liquids alcohol or a...

Страница 70: ...70 MorphoWave Compact 2018_2000035853 8 Annex 1 finger placement recommendations ...

Страница 71: ... volume The product can track and capture simultaneously up to 4 fingerprints at a maximum speed of 0 5m s To acquire fingerprints the applicant waves his hand between the product glass and protective cap as shown in the Figure below Note The recommended hand wave direction is from right to left even though the sensor will accept both directions Hand wave from the right Hand wave from the left ...

Страница 72: ...72 MorphoWave Compact 2018_2000035853 8 2 Capture recommendations Proper Use Below are several illustrations and guidelines on how to best use your new MorphoWave Compact device ...

Страница 73: ...73 MorphoWave Compact 2018_2000035853 Improper Use The following illustrations show what NOT to do when using Finger on the Fly ...

Страница 74: ...74 MorphoWave Compact 2018_2000035853 ...

Страница 75: ...75 MorphoWave Compact 2018_2000035853 9 Annex 2 Bibliography ...

Страница 76: ...t versions of documents The last version of the documents can be downloaded from our web site at the address below www biometric terminals com Login and password required To request a login please send us an email to the address below hotline biometrics morpho com ...

Страница 77: ...nfiguring the terminal It also contains the full description of all the configuration parameters for the terminal This document is in English MorphoWave Compact Parameters Guide Ref TBD This document contains the full description of all the terminal configuration parameters This document is in English Documents for the developer MorphoWave Compact Host System Interface Specification Ref TBD This d...

Страница 78: ...78 MorphoWave Compact 2018_2000035853 10 Annex 3 Support ...

Страница 79: ...otline North America Mail cscenter morpho com Tel 1 888 940 7477 South America Mail cscenter morpho com Tel 1 714 575 2973 South Africa Mail sec san bio support morpho com Tel 27 11 286 5855 India Mail support morphoindia morpho com Tel 0120 4699900 Europe and rest of the world Mail hotline biometrics morpho com Tel 33 1 30 20 30 40 9H00am to 5H30pm French Time Monday to Friday Web site For the la...

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