Ideal Boilers
, P.O. Box 103, National Ave, Kingston Upon Hull, HU5 4JN. Tel.
01482 492251 Fax. 01482 448858. Registration No. London 322 137.
Caradon Ideal Limited
pursues a policy of continuing improvement in the design and
performance of its products. The right is therefore reserved to vary specification without notice.
Ideal Consumer Helpline
Tel: 01482 498660
www.idealboilers.com
POINTS FOR THE BOILER USER
Note.
In line with our current warranty policy we would ask that you check through the following guide to identify any
problems external to the boiler prior to requesting a service engineers visit. Should the problem be found to be other than
with the appliance we reserve the right to levy a charge for the visit, or for any pre-arranged visit where access is not gained
by the engineer.
TROUBLESHOOTING - TYPICAL NON PRODUCT FAULTS
Problem
Solution
Boiler is not working for
central heating or hot water.
•
Check boiler thermostat (G) is turned up.
•
Check the overheat thermostat reset button (J) by holding button in for 2 seconds and then
releasing.
•
If fitted to a sealed system check the pressure gauge on the system, this should read a
minimum of 1 bar. If necessary re-pressurise the system via the filling loop. Press the
overheat thermostat reset button (J). If the boiler still does not fire or if the pressure continues
to drop after refilling contact the installer.
•
Has there previously been a smell of fumes from the flue ? It is likely that the downdraught
thermostat has operated due to the combustion gases not being evacuated from the flue.
Contact your installer to check the flue is operating correctly and not blocked etc.
Boiler goes through ignition
sequence but fails to light in
either mode.
•
Check gas supply (try at another gas appliance cooker/fire etc) If no gas supply then this is not
a boiler fault – contact your gas supplier.
Boiler is operating
satisfactorily for domestic hot
water but will not operate for
central heating.
•
If an external programmer is fitted check that the central heating channel is at an ‘on’ period.
•
Check that the room thermostat is set at the required temperature. Test the room thermostat
by turning this fully up – if this does not respond contact your installer.
Boiler is operating
satisfactorily for central
heating but will not operate
for domestic hot water.
•
If an external programmer is fitted check that the domestic hot water channel is at an ‘on’
period.
•
Check that the domestic hot water cylinder thermostat is set at the required temperature. Test
the cylinder thermostat by turning this fully up – if this does not respond contact your installer.
Boiler will not fire the pilot
light is lit but the igniter
continues to spark and the
main burner does not ignite.
•
This is a symptom of crossed polarity i.e. the live and neutral supply to the boiler are crossed
over. This is not a boiler fault contact your installer to correct the wiring.
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