15
FAQ & Troubleshooting
FAQ & Troubleshooting
PROBLEM
REASON
SOLUTION
Water dispenser
is leaking
A small amount of water may
leak from the front spout.
Avoid by holding water receptacle in place for an
extra moment when dispensing water. This will
allow you to catch the remaining water.
Leaking water
from unit
Filters installed incorrectly.
Defective filter.
Reinstall each filter. Remove the filter O-ring and
reinstall the O-ring ensuring that each has been
properly seated. Wet the O-ring with clean water
before installing filter.
Compare each filter to make sure that all
outside O-rings are identical in size. Filters
should fit tightly when installed. If loose, the
filter is defective.
Filter light is on
and won't turn off
Filter needs to be replaced.
Replace the filter that is illuminated, then press
the filter reset button for at least 3 seconds on
the back of the unit.
White cloudiness
in the tap water
tank
Micro air bubbles from RO Filter.
This is normal and may be experienced during
every use.
My tap water tank
has white scaling
The tanks has accumulated
minerals from the tap water.
AquaTru Descaling Powder is recommended
to descale your tank. Fill the scaled tank with a
solution of warm water and descaling powder.
Let sit for 30 minutes to 1 hour before cleaning
with a non-abrasive sponge. Thoroughly wash
and rinse tanks before reinstalling on your
AquaTru. You can order AquaTru Descaling
Powder at AquaTru.com. Alternatively, you may
use equal parts water and distilled vinegar.
When I installed
new filters water
started leaking
from the bottom
of the AquaTru
When filters are changed, it is
normal for some water to
escape the filter base and leak
into the bottom of the unit.
There are holes located on the
bottom of the unit to allow the
water to drain.
Wait 60 seconds after removing the cover, before
removing the filter. This will minimize the spillage.
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