SHENZHEN RISE ELECTRONIC CO., LTD.
Website: http://www.ideacamera.com Email:[email protected]
Global Sources Homepage Address: http://www.globalsources.com/ideacamera.co
Possible problems with binding:
When you hear the “Wi-Fi Password Error”, please check whether the Wi-Fi password
you entered in the App is correct;
When you hear the “Authentication error”, please ensure that your Wi-Fi network is not
an enterprise-level network connection mode, and the device supports only the network
with the security level below WPA-2;
When you hear the “Wi-Fi not found”, please check whether you select or enter the
correct Wi-Fi name, place the device near the Wi-Fi router and ensure that the router is
powered on; please note that 5Ghz Wi-Fi cannot be searched by the device;
When you hear the “retrieving IP timeout”, it indicates that the number of devices
connected to the router in your home is too excessive to connect more devices. Please
remove some of the connected devices that are not commonly used or restart the router
to clear the unconnected devices whose lease has expired. You may need to contact the
router administrator;
When you hear the “Cloud service connection fail”, please check whether your router is
connected properly to the external network, and it is common that the network
disconnection or the selected router in your home is a local area network server. Please
ensure that the network connection is normal, and try to temporarily turn off the firewall to
connect again.
Share the camera:
When you need to view the camera with other family members or friends, you can use
this function. Only the administrator users who are bound with the camera for the first
time can share and set the device. Other members can only view the live or playback
function of the device.
1) Find the camera you want to share in the App homepage or camera setting page.
Find the button and enter the sharing page
