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Guarantee and Warranty Policy xi
Guarantee and Warranty Policy
Guarantee
A thirty day money-back guarantee is provided on all standard products sold.
Special order products are covered by our Limited Warranty,
however they
may not be returned for refund or credit. EPROMs, RAM, Flash EPROMs or
other forms of solid electronic media are not returnable for credit - but for
replacement
only. An extended warranty is available. Consult the factory.
Refunds
In order to receive a refund on a product for the purchase price, the product
must not have been damaged by the customer or by the common carrier
chosen by the customer to return the goods and the product must be returned
complete (meaning all manuals, software, cables, etc.) within 30 days of
receipt and in an as-new and resalable condition. The “Return Procedure”
must be followed to assure a prompt refund.
Restocking Charges
Product returned after 30 days, and before 60 days, of the purchase will be
subject to a minimum 20% restocking charge and charges for any damaged or
missing parts. Products not returned within 60 days of purchase, or products
which are not in an as-new and resaleable condition, are not eligible for a
credit return and will be returned to the customer.
Limited Warranty
Effective April 1, 1998, all products carry a 2-year limited warranty. Within
two years of purchase, ICS Advent will repair or replace, at our option, any
defective product. ICS Advent will service the warranty for all standard
catalog products for the first two years from the date of shipment.
Please Note: the two year warranty may not apply to special promotion items.
Please consult the factory for warranty verification.
The limited warranty is void if the product has been subjected to alteration,
neglect, misuse, or abuse; if any repairs have been attempted by anyone other
than ICS Advent or its authorized agent; or if the failure is caused by
accident, acts of God, or other causes beyond the control of ICS Advent or the
manufacturer. Neglect, misuse, and abuse shall include any installation,
operation, or maintenance of the product other than in accordance with the
user’s manual.