15
Obtaining Warranty Service
To obtain warranty service, you must contact Icron Technologies Corporation within the warranty period
for a Return Material Authorization (RMA) number. Icron Technologies Corporation will not accept returns
without an authorized RMA number. Be sure you have the serial numbers of the local extender and remote
extender before calling. Package the product appropriately for safe shipment and mark the RMA number
on the outside of the package. The package must be sent prepaid to Icron Technologies Corporation. We
recommend that you insure it or send it by a method that provides for tracking of the package. The repaired
or replaced item will be shipped to you, at Icron Technologies Corporation’s expense, not later than thirty
days after Icron Technologies Corporation receives the defective product.
Address the returned product to:
RMA Coordinator
Icron Technologies Corporation
4664 Lougheed Highway, Suite 221
Burnaby, BC Canada
V5C 5T5
Contacting Sales
Tel: +1 604 638 3920
Contacting Technical Support
Tel: +1 604 638 3939
To help us serve you better, please include the following information with your technical support request:
•
Host computer make and model
•
Type of Operating System installed (e.g. Windows 8.1, Windows 10, OS X 10.11, etc.)
•
Part number and serial number for both the LEX and REX UNITS
•
Make and model of any USB device(s) attached to the EL5363
•
Description of the installation such as host computer model,transmission media used and information
about the USB device(s)
•
Description of the problem
