FMX 320/FMX 640 SERIES USER MANUAL
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If the user encounters any problems while using the imager, refer to the following
options. If the problem persists, disconnect the power and contact the customer
support department.
12-1 Camera(s) not showing, camera(s) lagging, or software crashing
•
Close and reopen software
•
Reconnect power & Ethernet cables
•
Ensure that camera has been powered on for a few minutes
•
Verify that static IP address is correct:
◦
Default IPv4 of 192.168.10.110
◦
Default subnet mask of 255.255.255.0
•
Restart computer
•
Verify that correct software is installed
•
Uninstall & reinstall software, running as administrator
•
Verify that firewall is not blocking software
•
Try newer or different version of IR Flash Pro software
12-2 Thermal imager shuts off unexpectedly
•
Reconnect power & Ethernet cables
•
Restart computer
12-3 No thermal image
•
Open the lens cap
•
If lens is foggy, use professional equipment to clean the lens
12-4 Camera out of focus
•
Adjust focus ring
12.
Troubleshooting
