FMX 320/FMX 640 SERIES IR CAMERA USER MANUAL
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11-1 Camera(s) not showing, camera(s) lagging, or software crashing
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Close and reopen software
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Reconnect power & Ethernet cables
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Ensure that camera has been powered on for a few minutes
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Verify that static IP address is correct:
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Default IPv4 of 192.168.10.110
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Default subnet mask of 255.255.255.0
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Restart computer
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Verify that correct software is installed
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Uninstall & reinstall software, running as administrator
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Verify that firewall is not blocking software
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Try newer or different version of IR Flash STM software
11-2 Camera out of focus
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For FMX 320 and 640 cameras:
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Adjust focus ring
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Close and reopen software
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Try newer or different version of IR Flash STM software
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Restart computer
11-3 Temperature readings are incorrect or facial recognition is suboptimal
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Close and reopen software
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Check that software settings are correct:
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Fixed temperature of 35 °C or 37 °C, depending on readout of Temperature
Reference Source
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Temperature Reference Source has crosshair over it
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Remove masks & glasses
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Camera is proper distance from person
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Camera is at proper height
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Temperature Reference Source in view, perpendicular to camera, but not blocked
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Person is looking directly at camera lens, not at an angle
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Camera is in focus
11. Troubleshooting
