21
6 Troubleshooting
If your phone does not work normally, read the following problems and solutions for reference. If
you still can't solve the problems, consult the seller or service centre.
Problems
Reasons
Solutions
Bad reception
Use the phone in bad reception
areas such as near the high
buildings or in the basement
where radio wave can not be
transmitted effectively.
Try to avoid it.
Use the phone in busy-line
period.
Try to avoid it.
It has something to do with the
distance of the base stations
built by the network service
provider.
Request the network service provider to
provide the map of service areas.
Echo or noise
Bad trunk line of network
Hang up the phone and redial the number
or change the line.
The line of some area is bad.
Standby time
becomes short.
Standby time is related to the
setting of network.
Turn off the phone temporarily in the
areas of poor signal.
The battery needs to be
changed.
Change for a new battery.
In the poor signal areas, the
phone has to consume more
power to search the base
station. It shortens the standby
time.
Move to the areas of good signal or turn
off the phone temporarily.
The phone can
not be turned on.
The battery is out of power.
Check the battery level or charge the
battery.
SIM Card Error
SIM card is damaged.
Contact your network service provider.
SIM card is not well inserted.
Ensure SIM card is well inserted.
There is filth on the metal area
of SIM card.
Wipe the metal area with a clean cloth.
The phone can
not connect to
network.
SIM card is invalid.
Contact your network service provider.
Out of GSM service areas
Consult the network service provider
about the service areas.
Poor signal
Move to the areas of good signal.
The phone can
not make calls.
Call Barring is activated.
Inactivate Call Barring.
Fixed Dial is activated.
Inactivate Fixed Dial.
Incorrect PIN
Code
Enter an incorrect PIN code 3
times in a row
Contact your network service provider.
