v
DO NOT TOUCH the magnetic tape or tape path. Both are sensitive to the oil and salt from your skin.
Use clean, lint-free gloves when working around magnetic tape or the tape path components.
v
Electrostatic-sensitive components: Consider using an ESD Kit.
v
After you remove the tape cartridge, advise the customer to copy the data to another cartridge and to
remove this tape cartridge from service.
v
Do not use power tools or magnetic tools to complete this procedure.
v
To avoid contamination and electrostatic-discharge damage to the drive, never touch the head or
electronic components inside the drive.
v
If you cannot remove the cartridge from the drive with the following procedures, contact your next
level of support.
v
The cartridge does not eject automatically at the end of a mid-tape recovery. Instead, the tape is
reloaded into the drive and might result in the loss of data.
v
INTERNAL COMPONENTS OF THE DRIVE ARE DELICATE AND CAN EASILY BE DAMAGED.
EXERCISE EXTREME CAUTION WHEN MANUALLY REMOVING A CARTRIDGE THAT WILL NOT
EJECT AFTER PRESSING UNLOAD.
Before you begin
1.
Attempt to remove the cartridge with the device power ON and with library manager, a host
application, or Unload. Press and hold Unload for 12 seconds. This procedure causes the drive to
eject the cartridge when it completed the mid-tape recovery.
2.
Attempt to remove the cartridge by power-cycling the drive. Look for the drive to attempt a mid-tape
recovery.
Note:
It can take up to 15 minutes for the cartridge to rewind and unload.
3.
If the cartridge unloads, inform the operator that the cartridge is unloaded. If the cartridge does not
unload, repeat steps 2 and 3 again before you continue with this procedure.
Recommended tools
v
#1 Phillips screwdriver
v
ESD kit
v
Flashlight (optional)
v
#1 Flathead screwdriver (optional)
Beginning procedure
1.
Refer to the enclosure documentation for instructions on removing the drive.
2.
Place the drive on a non-slip, sturdy work surface.
3.
Ground yourself to the drive with the ESD kit.
4.
Remove the cover of the drive:
a.
To remove the drive bezel, pull the right side of the bezel from the front of the drive, then pull the
left side of the bezel out of the frame of the drive.
b.
Remove the cover of the internal drive:
1)
Remove the four cover-mounting screws (
▌1▐
in Figure 35 on page 88). Two screws are on each
side of the drive.
2)
Remove the cover by lifting it up.
Appendix E. Information for trained service personnel
87
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