Table
27.
Problem
Determination
Using
Search
Database
for
Volumes
Window
Problem
Scenario
Action
Specific
Inaccessible
Volume
A
host
console
message
indicates
that
an
operation
failed
because
the
volume
is
inaccessible.
An
Export
or
Import
operation
produced
a
Status
File
record
with
status
code
16
(Stacked
Volume
Access
Failure).
1.
Enter
the
volser
in
the
Volser:
field,
then
select
the
Search
push
button.
The
database
record
for
the
volume
is
shown.
The
Inaccessible
flag
should
be
set
(the
fourth
position
of
the
Flags
field
set
to
1).
2.
Place
the
3494
Tape
Library
in
Pause
mode.
3.
Enter
the
3494
Tape
Library
and
find
the
volume
using
the
cell
positions
indicated
in
the
database
record.
Check
both
the
cell
and
home
positions.
If
the
cell
position
indicated
is
a
device,
check
that
device.
4.
If
the
volume
is
stuck
in
a
device,
call
your
service
representative.
5.
If
you
can
remove
the
volume,
place
it
in
an
error
recovery
cell.
6.
Check
the
volumes
on
either
side
of
the
cell
to
ensure
that
they
are
seated
fully
in
their
cells.
If
a
volume
is
not
seated,
the
gripper
cannot
get
the
volume
to
the
left
of
the
unseated
volume.
7.
Return
the
3494
Tape
Library
to
Auto
mode.
8.
Resubmit
the
3494
Tape
Library
request
or
job
after
the
inventory
update
is
complete.
Specific
Misplaced
Volume
A
host
console
message
indicates
that
an
operation
failed
because
the
volume
is
misplaced.
An
Export
or
Import
operation
produced
a
Status
File
record
with
status
code
16
(Stacked
Volume
Access
Failure).
1.
Enter
the
volser
in
the
Volser:
field,
then
select
the
Search
push
button.
The
database
record
for
the
cartridge
is
shown.
The
misplaced
flag
should
be
set
(the
first
position
of
the
flags
field
set
to
1).
If
the
Manual
mode
flag
(fifth
position
of
the
Flag
field)
is
also
set,
determine
if
the
volume
was
taken
out
of
the
3494
Tape
Library.
2.
Place
the
3494
Tape
Library
in
Pause
mode.
3.
Open
the
front
doors
on
the
3494
Tape
Library
and
find
the
location
where
the
volume
was
last
known
to
be
(indicated
in
the
database
record
for
the
cell
and
home
location).
4.
Look
for
the
volser
in
the
surrounding
cells.
If
the
cell
location
indicated
is
a
device,
check
that
device.
5.
If
the
volume
is
stuck
in
a
device,
call
your
service
representative.
6.
If
you
find
the
volume,
place
it
in
an
error
recovery
cell.
7.
Return
the
3494
Tape
Library
to
Auto
mode.
8.
Resubmit
the
3494
Tape
Library
request
or
job
after
the
inventory
update
is
complete.
Locating
other
Misplaced
Volumes
Search
the
database
to
determine
whether
the
3494
Tape
Library
contains
any
other
misplaced
volumes.
1.
Leave
the
Volser:
field
blank,
select
the
Yes
radio
button
for
the
Misplaced
Volser
Flag,
then
select
the
Search
push
button.
The
database
records,
if
any,
for
the
misplaced
cartridges
are
shown.
2.
Perform
the
“Specific
Misplaced
Volume”
procedure
(see
Chapter
8.
Problem
Determination
Procedures
457
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