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Country or region

Language

Telephone Number

Ireland

English

01-815 9202

Italy

Italian

02-482 9202

Japan

Japanese

0120-887-870

Luxembourg

French

298-977 5063

Mexico

Spanish

01-800-426-1000

387-5991

Netherlands

Dutch

020-504 0501

New Zealand

English

0800-446-149

Norway

Norwegian

23 05 32 40

Peru

Spanish

349-0050

Portugal

Portuguese

21-791 51 47

Spain

Spanish

91-662 4916

Sweden

Swedish

08-751 52 27

Switzerland

German/

French/

Italian

0848-80 52 52

Taiwan

Mandarin

886-2-2725-9799

United

Kingdom

English

01475-555 055

United States

English

1-800-772-2227

Getting help and service

Chapter 3. Getting help and service from IBM

Содержание THINKPAD THINKPAD A30

Страница 1: ...ThinkPad A30 Series Service and Troubleshooting Guide...

Страница 2: ......

Страница 3: ...ThinkPad A30 Series Service and Troubleshooting Guide...

Страница 4: ...only No 26 AWG or thicker telephone cable v The fluorescent lamp in the LCD contains mercury Do not put it in trash that is disposed of in landfills Rough handling or dropping the computer can cause t...

Страница 5: ...inkPad Find answers to your questions about your computer and view IBM Web sites by pressing the ThinkPad button shown in the previous illustration to open Access ThinkPad your on board computer help...

Страница 6: ...elp to open a comprehensive help system offering information such as how to change or upgrade the memory in your computer Visit these IBM Web sites to join an interactive community of ThinkPad users d...

Страница 7: ...opics in your help system contain brief video clips that show you how to perform certain tasks such as replacing your battery inserting a PC Card or upgrading your memory Finding information with Acce...

Страница 8: ...vi ThinkPad A30 Series Service and Troubleshooting Guide...

Страница 9: ...0 Chapter 3 Getting help and service from IBM 31 Getting help and service 32 Getting help on the Web 32 Getting help by fax 33 Calling IBM 33 Appendix A Important safety instructions 37 Modem safety i...

Страница 10: ...viii ThinkPad A30 Series Service and Troubleshooting Guide...

Страница 11: ...Chapter 1 Overview of your new ThinkPad computer Your ThinkPad at a glance 2 Features 3 Specifications 5 Caring for your ThinkPad computer 6 Copyright IBM Corp 2001 1...

Страница 12: ...Your ThinkPad at a glance Front view Rear view Your ThinkPad at a glance 2 ThinkPad A30 Series Service and Troubleshooting Guide...

Страница 13: ...splay uses TFT technology v Size 14 1 or 15 0 inch depending on the model v Resolution LCD Up to 1600 by 1200 depending on the model External monitor Up to 2048 by 1536 v Brightness control Keyboard v...

Страница 14: ...284A v External monitor connector v PC Card slots Type I Type II or Type III PC Card v Headphone jack v Line in jack v Microphone jack v Video in connector on some models v Video out connector v Unive...

Страница 15: ...des above 2438 m 8000 ft Maximum operating temperature 31 3 C 88 F Note When you charge the battery pack its temperature must be at least 10 C 50 F v Relative humidity Operating with no diskette in th...

Страница 16: ...on from plastic bags v Keep your computer away from magnets activated cellular phones electrical appliances or speakers within 13cm 5 in v Avoid subjecting your computer to extreme temperatures below...

Страница 17: ...that setting a supervisor password can prevent unauthorized initialization Other important tips v Your computer modem might use only an analog telephone network or public switched telephone network P...

Страница 18: ...asionally clean your computer as follows v Use a soft cloth moistened with nonalkaline detergent to wipe the exterior of the computer v Avoid spraying cleaner directly on the display or the keyboard v...

Страница 19: ...problem 15 A power switch problem 15 Keyboard problems 16 TrackPoint problems 17 Standby or hibernation problems 18 Computer screen problems 21 Battery problems 22 Hard disk drive problems 23 Other p...

Страница 20: ...tor for Windows 4 Choose either the Quick Test or the Standard Test Attention Running the Quick Test set can take 10 minutes or longer Make sure you have time to run the entire test do not interrupt t...

Страница 21: ...cted The Security Chip has been attached to or replaced on your computer Open the BIOS Setup Utility using the supervisor password and clear the Security Chip If it does not solve this problem have th...

Страница 22: ...he memory with PC Doctor 0231 System RAM error The system RAM failed Test your computer s memory with PC Doctor If you added a memory module just before turning the computer on reinstall it Then test...

Страница 23: ...ted a supervisor password might have been set Type the supervisor password and press Enter If you still see the same error message have the computer serviced The hard disk password prompt A hard disk...

Страница 24: ...rnal monitor problems in Access ThinkPad your on board help system Solution If a power on password is set press any key to display the power on password prompt and then type the correct password and p...

Страница 25: ...a screen expansion function you can use the Fn F8 keys to expand the screen image A password problem Problem I forgot my password Solution If you forget your power on password you must take your compu...

Страница 26: ...Remove the external numeric keypad or the mouse 3 Turn on the computer and try using the keyboard again If the keyboard problem is resolved carefully reconnect the external numeric keypad external ke...

Страница 27: ...then try using the TrackPoint If the TrackPoint works the error might be due to the mouse Make sure that the mouse or pointing device cable is securely connected to the computer If your mouse is inco...

Страница 28: ...take action to return from a sleep mode Solution Check if an external monitor was disconnected while the computer was in standby mode Do not disconnect the external monitor while the computer is in st...

Страница 29: ...drive every 3 seconds to see if a CD ROM is inserted in the CD ROM drive or DVD ROM drive This prevents your computer from entering standby mode even after a timeout To prevent this from occurring do...

Страница 30: ...Management 3 Click the Hibernation tab 4 Click the Enable hibernation button 5 Click the Create Now button For Windows NT Note You must format your hard disk with the FAT format system to use hibernat...

Страница 31: ...follows Open the Display Properties window by double clicking the Display icon in the Control Panel For Windows XP 1 Click the Settings tab 2 Check if the color depth and resolution are correctly set...

Страница 32: ...turn off your computer then turn it on again Problem Missing discolored or bright dots appear on the screen every time you turn on your computer Solution This is an intrinsic characteristic of the TF...

Страница 33: ...y when it is too hot If the battery feels hot remove it from the computer and allow it to cool to room temperature After it cools reinstall it and recharge the battery If it still cannot be charged ha...

Страница 34: ...device name Problem The computer does not respond Solution IRQs for the PCI are all set as 11 The computer does not respond because it cannot share the IRQ with other devices Refer to the ThinkPad Co...

Страница 35: ...of the screen press F1 If you have set a supervisor password the IBM BIOS Setup Utility menu appears after you enter the password You can start the utility by pressing Enter instead of the supervisor...

Страница 36: ...n your computer Quickly press F11 when this message is displayed on the screen Press F11 to invoke the IBM Product Recovery program This message is displayed for only a few seconds Notes a This messag...

Страница 37: ...lect System Utilities from the main menu Press Enter 4 Select Create a Recovery Repair diskette Press Enter 5 Follow the on screen instructions 6 When the process is completed label your diskette as t...

Страница 38: ...he physical shock v Do not apply pressure to the cover of the drive v Do not touch the connector The drive is very sensitive Incorrect handling can cause damage and permanent loss of data on the hard...

Страница 39: ...einstall the screw Note You can replace the screw with a security screw to prevent the hard disk drive from being removed easily The security screw might not be included in the box with your ThinkPad...

Страница 40: ...uter 2 Close the computer display and turn the computer over 3 Slide the battery latch to the unlock position 1 then remove the battery 2 4 Align the front of the spare battery with the front side of...

Страница 41: ...Chapter 3 Getting help and service from IBM Getting help and service 32 Getting help on the Web 32 Getting help by fax 33 Calling IBM 33 Copyright IBM Corp 2001 31...

Страница 42: ...rectory or you can contact the IBM HelpCenter Some fees might apply Getting help on the Web On the World Wide Web the IBM Web site has up to date information about IBM Personal Computer products and s...

Страница 43: ...lem v IBM hardware repair If the problem is determined to be caused by IBM hardware under warranty trained service personnel are available to provide the applicable level of service v Engineering chan...

Страница 44: ...m Telephone numbers Note Telephone numbers are subject to change without notice For the latest list of IBM HelpCenter telephone numbers and hours of operation visit the Support Web site at www ibm com...

Страница 45: ...ch 020 504 0501 New Zealand English 0800 446 149 Norway Norwegian 23 05 32 40 Peru Spanish 349 0050 Portugal Portuguese 21 791 51 47 Spain Spanish 91 662 4916 Sweden Swedish 08 751 52 27 Switzerland G...

Страница 46: ...Getting help and service 36 ThinkPad A30 Series Service and Troubleshooting Guide...

Страница 47: ...ion cables is hazardous To avoid shock hazard connect and disconnect cables as shown below when installing moving or opening the covers of this product or attached devices If the 3 pin power cord is p...

Страница 48: ...t to water or rain v Do not attempt to disassemble it v Do not short circuit it v Keep it away from children Do not put the battery pack in trash that is disposed of in landfills When disposing of the...

Страница 49: ...ations The LCD is made of glass and rough handling or dropping the computer can cause the LCD to break If the LCD breaks and the internal fluid gets into your eyes or on your hands immediately wash th...

Страница 50: ...requirements of the Department of Health and Human Services 21 Code of Federal Regulations DHHS 21 CFR Subchapter J for Class I laser products at the date of manufacture In other countries the drive i...

Страница 51: ...visible and invisible laser radiation when open Avoid direct eye exposure Do not stare into the beam or view it directly with optical instruments Save these instructions Appendix A Important safety in...

Страница 52: ...42 ThinkPad A30 Series Service and Troubleshooting Guide...

Страница 53: ...performance of the repair or replacement Machine type 2652 Country or region Warranty period All Parts 1 year labor 1 year Machine type 2653 or 2654 Country or region Warranty period All Parts 3 year...

Страница 54: ...ange of a Machine resulting from misuse accident modification unsuitable physical or operating environment improper maintenance by you or failure caused by a product for which IBM is not responsible T...

Страница 55: ...Licensed Internal Code updates from an IBM Internet Web site or from other electronic media and following the instructions that IBM provides When warranty service involves the exchange of a Machine or...

Страница 56: ...or tort claim except for any liability that cannot be waived or limited by applicable laws IBM is liable for no more than 1 damages for bodily injury including death and damage to real property and ta...

Страница 57: ...ty service from IBM in Canada or the United States call 1 800 IBM SERV 426 7378 CANADA Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence...

Страница 58: ...have the power to rule on their own competence and on the validity of the Agreement to submit to arbitration The arbitration award shall be final and binding for the parties without appeal and the arb...

Страница 59: ...ed between us in good faith and in accordance with the principle of mutual trust NEW ZEALAND The IBM Warranty for Machines The following paragraph is added to this Section The warranties specified in...

Страница 60: ...APPLY TO ALL EMEA COUNTRIES The terms of this Statement of Limited Warranty apply to Machines purchased from IBM or an IBM reseller Warranty Service If you purchase an IBM Machine in Austria Belgium...

Страница 61: ...Niger Senegal Togo and Tunisia this Agreement will be construed and the legal relations between the parties will be determined in accordance with the French laws and all disputes arising out of this A...

Страница 62: ...f essential contractual terms in cases of ordinary negligence EGYPT Limitation of Liability The following replaces item 2 in this Section as to any other actual direct damages IBM s liability will be...

Страница 63: ...situations involving nonperformance by IBM pursuant to or in any way related to the subject matter of this Statement of Warranty IBM s liability will be limited to the total amount you paid for the Ma...

Страница 64: ...e gives rise to the claim The following item is added to this paragraph 3 breach of IBM s obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Servic...

Страница 65: ...k NY 10504 1785 U S A Processing date data This IBM hardware product and IBM software products that might be packaged with it have been designed when used in accordance with their associated documenta...

Страница 66: ...interference by one or more of the following measures v Reorient or relocate the receiving antenna v Increase the separation between the equipment and receiver v Connect the equipment into an outlet...

Страница 67: ...mmission FCC and Telephone Company Requirements Part 68 of the FCC Rules 1 The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device t...

Страница 68: ...ion The telephone company may ask you to disconnect this equipment from the network until the problem has been corrected or until you are sure the equipment is not malfunctioning 7 No customer repairs...

Страница 69: ...ns may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utilit...

Страница 70: ...teur doit s assurer que tous les fils de mise la terre de la source d nergie lectrique des lignes t l phoniques et des canalisations d eau m talliques s il y en a sont raccord s ensemble Cette pr caut...

Страница 71: ...e with Telecom s specifications v There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation v The equipment shall go on hook for...

Страница 72: ...nswer mode the equipment shall be set to answer within 3 to 30 seconds of the receipt of ringing This equipment shall not be set up to make automatic calls to the Telecom 111 emergency service For the...

Страница 73: ...meet Telecom s impedance requirements Performance limitations may occur when used in conjunction with some parts of the network Telecom will accept no responsibility should difficulties arise in such...

Страница 74: ...rmation collected the purpose for its collection how it is to be used and what it disclosed to any other party For the modem with approval number PTC 211 01 050 The grant of a Telepermit for any item...

Страница 75: ...ment shall go on hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next call attempt Automatic calls to different numbers Automatic calls to differe...

Страница 76: ...ntries Hereby Ambit declares that this J07M058 and J07M041 00 modems are in conformity with the essential requirements and other relevant provisions of Directive 1999 5 EC 66 ThinkPad A30 Series Servi...

Страница 77: ...Appendix B Product warranties and notices 67...

Страница 78: ...Intel declares that this PBA A30460 006 modem is in conformity with the essential requirements and other relevant provisions of Directive 1999 5 EC 68 ThinkPad A30 Series Service and Troubleshooting...

Страница 79: ...lares that this 3CN3ACx556 3CN3ACx556B and 3CN3BM1556B modem models are in conformity with the essential requirements and other relevant provisions of Directive 1999 5 EC Appendix B Product warranties...

Страница 80: ...ations of panels and committees of scientists who continually review and interpret the extensive research literature In some situation or environment the use of Wireless LAN miniPCI Combo Card may be...

Страница 81: ...card in your ThinkPad 1 Please visit the IBM site at www ibm com pc support and check the RF power limit allowed for the wireless options or confirm the updated list of RF devices that have been appro...

Страница 82: ...hat may cause undesired operation of the device Permis d mission faible puissance Cas des appareils de communications radio CNR 210 Le fonctionnement de ce type d appareil est soumis aux deux conditio...

Страница 83: ...Windows and Windows NT are trademarks of Microsoft Corporation in the United States and or other countries Intel and Pentium are trademarks of Intel Corporation in the United States and or other coun...

Страница 84: ...74 ThinkPad A30 Series Service and Troubleshooting Guide...

Страница 85: ...ard disk problems 23 upgrading 28 hibernation problems 18 I IBM help iii K keyboard problems 16 O on board help iii P password problems 15 PC Doctor for Windows 10 power switch problems 15 problems tr...

Страница 86: ...76 ThinkPad A30 Series Service and Troubleshooting Guide...

Страница 87: ......

Страница 88: ...Part Number 46P4859 1P P N 46P4859...

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