1. Open the Start menu and then click
Settings
. If
Settings
is not displayed, click
All apps
to display all
programs, and then click
Settings
➙
Update & security
➙
Recovery
.
2. In the
Advanced startup
section, click
Restart now
➙
Troubleshoot
➙
Advanced options
.
3. Select a desired startup option, then follow the instructions on the screen.
Recovering your operating system if Windows 10 fails to start
The Windows recovery environment on your computer is capable of operating independently from the
Windows 10 operating system. This enables you to recover or repair the operating system even if the
Windows 10 operating system fails to start.
After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then
you can choose repair and recovery options by following the instructions on the screen.
Note:
Ensure that your computer is connected to ac power during the recovery process.
Creating and using a recovery USB drive
You can create a recovery USB drive as a backup for the Windows recovery programs. With the recovery
USB drive, you can troubleshoot and fix the problems even if the preinstalled Windows recovery programs
are damaged.
Creating a recovery USB drive
The USB drive that you use to create the recovery USB drive must be at least 16 GB of storage. The actual
USB capacity that is required depends on the size of the recovery image.
Attention:
The creation process deletes anything stored on the USB drive. To avoid data loss, make a
backup copy of all the data that you want to keep.
To create a recovery USB drive, do the following:
Note:
Ensure that your computer is connected to ac power during the following process.
1. Connect a proper USB drive (at least 16 GB of storage).
2. Type
recovery
in the search box on the taskbar. Then click
Create a recovery drive
.
3. Click
Yes
in the User Account Control window to allow the Recovery Media Creator program to start.
4. In the Recovery Drive window, follow the on-screen instructions to create a recovery USB drive.
Using the recovery USB drive
If you cannot start your computer, use the recovery USB drive to recover your computer.
To use a recovery USB drive, do the following:
Note:
Ensure that your computer is connected to ac power.
1. Connect the recovery USB drive to the computer.
2. Turn on or restart the computer. Before the Windows operating system starts, repeatedly press the F12
key. The Boot Menu window opens.
3. Select the recovery USB drive as the boot device.
4. Select a preferred keyboard layout.
5. Click
Troubleshoot
to display the optional recovery solutions.
6. Select a corresponding recovery solution according to your situation. Then follow the instructions on
the screen to complete the process.
Chapter 4
.
Related service information
31
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