IBM United States Hardware Announcement 110-226
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A CRU will be provided as part of the machine's standard warranty CRU Service
except that you may install a Tier 1 CRU yourself or request IBM to install it, at no
additional charge, under the type of warranty service designated for your machine.
IBM will repair the failing machine at your location and verify its operation. You must
provide a suitable working area to allow disassembly and reassembly of the IBM
machine. The area must be clean, well lit, and suitable for the purpose.
See the
section for specific offerings.
Maintenance service
If required, IBM provides repair or exchange service, depending on the type of
maintenance service specified below for the machine. IBM will attempt to resolve
your problem over the telephone or electronically by access to an IBM website.
Certain machines contain remote support capabilities for direct problem reporting,
remote problem determination, and resolution with IBM. You must follow the
problem determination and resolution procedures that IBM specifies. Following
problem determination, if IBM determines On-site Service is required, scheduling of
service will depend upon the time of your call, machine technology and redundancy,
and availability of parts. Service levels are response-time objectives and are not
guaranteed.
CRU Service
If your problem can be resolved with a CRU (for example, keyboard, mouse,
speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install.
CRU information and replacement instructions are shipped with your machine and
are available from IBM at any time on your request.
IBM specifies in the materials shipped with a replacement CRU whether a defective
CRU must be returned to IBM. When return is required, return instructions and a
container are shipped with the replacement CRU, and you may be charged for the
replacement CRU if IBM does not receive the defective CRU within 15 days of your
receipt of the replacement.
On-site Service
IBM will repair the failing machine at your location and verify its operation. You must
provide a suitable working area to allow disassembly and reassembly of the IBM
machine. The area must be clean, well lit, and suitable for the purpose.
See the
section for specific offerings.
Non-IBM parts support
Warranty service
IBM is now shipping machines with selected non-IBM parts that contain an IBM field
replaceable unit (FRU) part number label. These parts are to be serviced during
the IBM machine warranty period. IBM is covering the service on these selected
non-IBM parts as an accommodation to its customers, and normal warranty service
procedures for the IBM machine apply.
Warranty service upgrades and maintenance services
Under certain conditions, IBM Integrated Technology Services repairs selected non-
IBM parts at no additional charge for machines that are covered under warranty
service upgrades or maintenance services.
IBM Service provides hardware problem determination on non-IBM parts (for
example, adapter cards, PCMCIA cards, disk drives, or memory) installed within IBM
machines covered under warranty service upgrades or maintenance services and
provides the labor to replace the failing parts at no additional charge.
