IBM System Storage TS3310, Информация по обслуживанию

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Troubleshooting Steps:
1. Power off the library and inspect all module terminators and module-to-module cables for any bent or broken
pins. Contact Service to replace any damaged parts.
2.
Ensure that the module terminators are connected to the extreme top and bottom connectors of the library and
that the module-to-module cables are connected correctly per the library documentation.
3. Open the main library access doors and look for any damage to the module serial number. Check for
obstructions in front of the module serial number barcode labels.
4.
If no obvious foreign material is found, the module serial number is damaged and the EM or CM will need to
be replaced. The library is not operational until it can successfully read the barcode label. Close the ticket and
close all main access doors to allow the library ti initialize again.
5. If the issue reoccurs, contact service for possible CM or EM replacement.
DR028: Resolve Motion Obstruction
Problem:
The library robot has failed to perform a motion. It appears that the motion has been obstructed by a foreign object
or a misplaced cartridge.
Troubleshooting Steps:
1. Open the main access door(s) and look for interference by the parking tab, any obvious foreign objects, or tape
cartridges obstructing motion.
2. If this is a new installation, check for packing material and robot shipping posts, which are large plastic screws
that protrude from the top of the robot. Make sure the Y-rails are secured properly and the robot is moving
horizontally level along the Y-rails.
3. Look under the robot to make sure that there is no tape or other hidden obstruction on the floor of the library.
4. Verify the robot parking tab is in the unparked position and not interfering with the robot Y-axis travel.
5. Close the doors and wait for the System to complete initialization.
6.
Use the
Tools → Service → System → Library → Robotics
to exercise the robot and verify that the obstruction is
cleared.
v If the test fails, refer to Chapter 1, “Start Service,” on page 1-1 for further troubleshooting instructions.
v If the test passes, the obstruction is cleared. Monitor for reoccurrence.
DR029: Resolve Drive Sled Communication Loss
Problem:
The system can no longer communicate with a drive sled.
There are a few scenarios that can create this problem.
1.
A user removed a drive sled
2.
A hardware failure that results in the drive appearing to be disconnected.
Chapter 6. Service Action Tickets (Txxx) and Diagnostic Resolutions (DRxxx)
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