IBM Power System POWER7 Series, Общие процедуры обслуживания

Страница: 172 / 198

ftp> bin
6.
Enter one of the following commands:
v ftp> put xxxxx . YYY .000.snap.pax.Z
or
v ftp> xxxxx . YYY .000.snap.pax.Z
7. To return to the earlier command prompt, enter the following command:
ftp> quit
8. If the support center representative directs you to send the .pax file as an email attachment, send it to
shift@us.ibm.com.
Note:
Do not send a .pax file unless directed to do so by support. This email address is not
monitored.
Closing a service call
Perform these procedures to close serviceable events, clear hardware messages, and prepare the server to
return to the customer.
Follow this checklist before performing the procedure:
v
Return the server to the state that the customer normally uses such as IPL type, IPL mode, and the
way the system is configured or partitioned.
Attention: Before returning the system to the customer, remove the system from service mode. If the
system is left in service mode, it automatically places a call for service every two hours.
v
While you were performing the problem analysis on the original serviceable event, other serviceable
events might have been opened. Close all serviceable events that were opened as a result of your
service activity.
v
Ensure that server verification has been performed and no problems require additional service actions.
v
If the repair was done using the management console online repair procedures, ensure that the original
serviceable event is now closed.
1. Record the system reference code (SRC), or symptom, and the location code of the field-replaceable
unit (FRU) you replaced, for future reference. Is the server managed by a management console?
v
Yes: Continue with the next step.
v
No: Do one of the following steps:
– If the server is managed by Integrated Virtualization Manager (IVM), go to “Closing a service call by using
Integrated Virtualization Manager” on page 166.
– If the server is not partitioned and is running the AIX or Linux operating system, go to “Closing a service call
by using AIX or Linux” on page 162.
2. On the Hardware Management Console (HMC), open Manage Serviceable Events and examine the
service action event log for any open service action events.
3. Are any service action events open?
v Yes:
Continue with the next step.
v No:
If the system attention LED is still on, turn off the LED as described in “Activating and deactivating LEDs” on
page 154. Return the system to the customer. This completes the repair.
4. Record the list of open service action events.
158