IBM Europe, Middle East, and Africa
Hardware Announcement ZG09-0217
IBM is a registered trademark of International Business Machines Corporation
15
local IBM representative or your reseller for country-specific and location-specific
information. The following service selections are available as maintenance options
for your machine type.
On-site Service
IBM will repair the failing machine at your location and verify its operation. You must
provide a suitable working area to allow disassembly and reassembly of the IBM
machine. The area must be clean, well lit, and suitable for the purpose.
Service levels are:
• 9 hours per day, Monday through Friday, excluding public or national holidays,
next business day response. Calls must be received by 15:00 local time in order to
qualify for next business day response.
• 24 hours per day, 7 days a week, 6 hour average, same day response.
Additional reference for Europe
Refer to the following European documents:
European Announcement Letter ZS03-0150 for IBM Customer Agreement (ICA)
European Announcement Letter ZS04-0135 for Enterprise Agreement Contract
European Announcement Letter ZS98-0118 for ServiceSuite
TM
Contract
European HW Operations Guide and Service Level Description Table available at
http://www-5.ibm.com/services/europe/maintenance/
Usage plan machine
No
IBM hourly service rate classification
Two
When a type of service involves the exchange of a machine part, the replacement
may not be new, but will be in good working order.
Maintenance service offerings
This machine is eligible under terms and conditions of IBM ServiceSuite, the IBM
Enterprise Service Agreement (ESA), or the IBM Maintenance Agreement. Consult
your IBM representative for details.
Field-installable features
Yes
Model conversions
No
Machine installation
Customer setup. Customers are responsible for installation according to the
instructions IBM provides with the machine.
Graduated program license charges apply
No
