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IBM Printing Systems
Home Page
To obtain the latest versions of Infoprint 21 documents, printer drivers,
utilities, or programs:
1. Access the IBM Printing Systems home page:
2. Navigate to the document, printer driver, utility, or program you need
and follow the instructions to download it.
The CD-ROMs that ship with the printer include:
IBM Infoprint 21 Quick Setup Poster
IBM Infoprint 21 Quick Reference Card
IBM Infoprint 21 User's Guide
IBM Infoprint 21 Safety and Warranty Information
IBM Infoprint 21 Ethernet/Token Ring Configuration Guide
IBM Infoprint 21 Twinax/Coax Configuration Guide
IBM IPDS/SCS Technical Reference
See the Driver and Utility CD-ROM for details.
- Network Printer Manager (NPM) is a configuration tool for network
administrators.
- Network Printer Resource Utility (NPRU) is a utility for downloading
fonts and overlays to printer memory.
- TCP/IP Network Port Monitor is a utility for reporting printer and job
status to Windows NT 4.0 users and clients of Windows NT servers on
other Windows platforms.
Documents related to your printer
PCL and PostScript drivers for numerous operating systems
Network Tools and Utilities
Contents of the CD-ROM
Technical
Support
Ordering
Supplies
Printing supplies can be ordered through your IBM authorized printer
or printer supplies reseller.
, call 1-888-IBM-PRINT (1-800-426-7746)
to ask for an authorized dealer or to order from IBM Printer Supplies.
, call IBM Supplies Fulfillment Operations:
31-43-350 2756
or one of the following numbers:
: 0800 71950
: 800 15534
08001 13110
0800 905 5871
0130 818 005
1678 78349
800 11389
0207 94270
08009 68679
, call your point of purchase for information about
where to order supplies.
In the USA or Canada
In Europe
Belgium
Denmark
Finland:
France:
Germany:
Italy:
Norway:
Sweden:
United Kingdom:
In other countries
If your printer does not print properly:
1. Turn off the printer
2. Print a configuration page
3. Use the troubleshooting checklist
4. Call your service representative
for ten seconds and then turn it back on
(see Printing a Configuration Page on
the Operator Panel page of this Quick Reference Card). If it prints,
the problem is likely to be in the network or cabling leading to the
printer. If it does not print, the problem may be in the printer.
in your User's Guide
or IBM customer technical
support (1-800-358-6661 in the USA and Canada). Be sure to have
your serial number ready. It is located on the bottom of the frame
inside the rear cover, or on the printer configuration page.
Note: If you need IBM operating system support (for example, AIX,
OS/2, OS/400 and MVS), contact IBM software support (1-800-237-
Infoprint 21 Web Pages
You can use your web browser to:
- Access status information about the printer
- Print Postscript, PDF, PCL, and text files directly from
the Internet
- Display and print configuration pages
- Manage the printer
To access the printer web pages, go the following
location from your web browser:
http://n.n.n.n
where n.n.n.n is the IP address of the printer.
