32
xSeries 440:Troubleshooting Guide
Diagnostic programs and error messages
The server diagnostic programs are stored in upgradable read-only memory (ROM)
on the system board. These programs are the primary method of testing the major
components of your server.
Diagnostic error messages indicate that a problem exists; they are not intended to be
used to identify a failing part. Troubleshooting and servicing of complex problems that
are indicated by error messages should be performed by trained service personnel.
Sometimes the first error to occur causes additional errors. In this case, the server
displays more than one error message. Always follow the suggested action
instructions for the first error message that appears.
The following sections contain the error codes that might appear in the detailed test
log and summary log when running the diagnostic programs.
The error code format is as follows:
fff-ttt-iii-date-cc-text message
where:
fff
is the three-digit function code that indicates the
function being tested when the error occurred. For
example, function code 089 is for the microprocessor.
ttt
is the three-digit failure code that indicates the exact
test failure that was encountered. (These codes are
for trained service personnel and are described in the
Hardware Maintenance Manual).
iii
is the three-digit device ID. (These codes are for
trained service personnel and are described in the
Hardware Maintenance Manual).
date
is the date that the diagnostic test was run and the
error recorded.
cc
is the check value that is used to verify the validity of
the information.
text message
is the diagnostic message that indicates the reason
for the problem.
Text messages
The diagnostic text message format is as follows:
Function Name: Result (test specific string)
where:
Function Name
is the name of the function being tested when the error occurred. This
corresponds to the function code (fff) shown in the previous list.
Result
can be one of the following:
Passed
This result occurs when the diagnostic test is
completed without any errors.
Failed
This result occurs when the diagnostic test
discovers an error.
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