IBM BS029ML - WebSphere Portal Server, Самоучитель

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Appendix A. Using IBM tools to find solutions and promote customer self-help
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Though originally designed as guidance for Directed Help for customers opening problem
tickets (PMRs), the intrepid Do It Yourself enthusiast can use these documents to help isolate
the problematic area for a variety of problems, get the relevant diagnostic data to troubleshoot
it, and resolve the situation without ever having to call IBM or open a PMR. The Information to
include link opens up the TechNote “MustGather: Read first for IBM WebSphere Portal”
(
http://www.ibm.com/support/docview.wss?rs=688&uid=swg21236371 ), as shown in
Figure A-22.
Figure A-22 MustGather: Read first page
This page is currently available for Versions 6.0, 5.1 and 5.0. Future releases will be added as
they become available. The term “MustGather” refers to the information absolutely necessary
to help identify the majority of problems encountered for a given function or aspect of the
portal. Customers willing to invest their time in learning how to troubleshoot their own issues
find these MustGather documents an invaluable tool in the Self-Help arsenal.
The component-specific information helps the reader identify the function or action under
investigation, such as the Runtime problems shown in Figure A-23.
Figure A-23 MustGather: Read first – versions and components