IBM BladeCenter HS23, Руководство по эксплуатации продукта

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IBM BladeCenter HS23 20
Table 16 explains warranty service definitions in more detail.
Table 16. Warranty service definitions
Term Description
IBM on-site
repair (IOR)
A service technician will come to the server's location for equipment repair.
24x7x2 hour A service technician is scheduled to arrive at your customer’s location within two hours after remote
problem determination is completed. We provide 24-hour service, every day, including IBM holidays.
24x7x4 hour A service technician is scheduled to arrive at your customer’s location within four hours after remote
problem determination is completed. We provide 24-hour service, every day, including IBM holidays.
9x5x4 hour A service technician is scheduled to arrive at your customer’s location within four business hours
after remote problem determination is completed. We provide service from 8:00 a.m. to 5:00 p.m. in
the customer's local time zone, Monday through Friday, excluding IBM holidays. If after 1:00 p.m. it
is determined that on-site service is required, the customer can expect the service technician to
arrive the morning of the following business day. For noncritical service requests, a service
technician will arrive by the end of the following business day.
9x5 next
business day
A service technician is scheduled to arrive at your customer’s location on the business day after we
receive your call, following remote problem determination. We provide service from 8:00 a.m. to 5:00
p.m. in the customer's local time zone, Monday through Friday, excluding IBM holidays.
In general, these are the types of IBM ServicePacs:
Warranty and maintenance service upgrades

One, two, three, four, or five years of 9x5 or 24x7 service coverage

On-site repair from the next business day to four or two hours

One or two years of warranty extension

Remote technical support services

One or three years with 24x7 coverage (severity 1) or 9-5 next business day for all severities

Installation and startup support for System x servers

Remote technical support for System x servers

Software support - Support Line

Microsoft or Linux software

VMWare

IBM Director

Regulatory compliance
The server conforms to the following standards:
FCC - Verified to comply with Part 15 of the FCC Rules, Class A

Canada ICES-003, issue 4, Class A

UL/IEC 60950-1

CSA C22.2 No. 60950-1-03

Japan VCCI, Class A

Australia/New Zealand AS/NZS CISPR 22:2006, Class A

IEC 60950-1(CB Certificate and CB Test Report)

Taiwan BSMI CNS13438, Class A

Korea KN22, Class A; KN24

Russia/GOST ME01, IEC-60950-1, GOST R 51318.22-99, GOST R 51318.24-99, GOST R

51317.3.2-2006, GOST R 51317.3.3-99
IEC 60950-1 (CB Certificate and CB Test Report)
