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Chapter 11. Identifying problems with hardware that is
configured for NS Boot

This chapter contains the procedures for identifying hardware problems that
can occur to Network Station hardware that you have configured from the NS
Boot utility. To learn more about selecting a setup utility for Network Station
hardware, refer to “Part 3. Configuring the Network Station” on page 37.
Continue with “Starting point for all problems” to identify Network Station
hardware problems.

Note:

For the Network Station hardware to function properly when connected
to a network server, ensure that you have performed the following
tasks before continuing with the “Starting point for all problems”:

v

Install and configure the appropriate server software on the network
server (go to

http://www.ibm.com/nc

for the latest installation

information).

v

Configure the Network Station hardware for the network server
software (see “Part 3. Configuring the Network Station” on page 37).

You can obtain additional service support information on the World
Wide Web at the following URL:

http://www.ibm.com/nc

In the left frame, click Support.

Starting point for all problems

Network Station hardware reports hardware problems and configuration
errors when detected. The Network Station indicates problems in the
following ways:

v

System LED indications.

v

Audio beep sequences.

v

Error codes and text messages.

LED indications and audio beep sequences generally occur before the IBM
Network Station logo displays. Error messages only appear on the monitor
after the IBM Network Station logo displays. It is important that you record
any system LED indications, audio beep sequences, error codes, or text
messages that occur when you experience a problem.

© Copyright IBM Corp. 1999

69

Содержание 8364 E series

Страница 1: ...IBM Network Station IBM Network Station Service Information Type 8364 Models Exx Txx September 1999 SY44 0073 01 IBM ...

Страница 2: ......

Страница 3: ...IBM Network Station IBM Network Station Service Information Type 8364 Models Exx Txx September 1999 SY44 0073 01 IBM ...

Страница 4: ...ation in Safety notices on page vii and Notices on page 123 Second Edition September 1999 Copyright International Business Machines Corporation 1999 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp ...

Страница 5: ...rator password and CMOS creating a recovery CompactFlash card and reading a CompactFlash card 24 Part 2 Software Overview 27 Chapter 5 IBM Network Station Manager software features for Network Station 29 Overview 29 Chapter 6 Work Space On Demand software features for Network Station 31 Overview 31 Boot protocols 32 RPL 32 DHCP and PXE 32 Java virtual machine 32 IBM server login 33 Web browser 33 ...

Страница 6: ...rror codes and text messages 76 Group 76 Sub group 77 Message number 78 Origin 78 NS Boot error messages 78 Part 5 Resolving problems with hardware that is configured for WorkSpace On Demand 89 Chapter 12 Startup sequence of Network Stations configured for WorkSpace On Demand 91 Chapter 13 Identifying problems with hardware that is configured for BIOS 93 Starting point for all problems 93 Isolatin...

Страница 7: ...Readers Comments We d Like to Hear from You 135 Contents v ...

Страница 8: ...vi IBM Network Station ...

Страница 9: ...uching two surfaces with different electrical grounds use one hand when possible to connect or disconnect signal cables RSFTD004 DANGER An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the products that attach to the system It is the customer s responsibility to ensure that the outlet is correctly wired and grounded to prevent an electr...

Страница 10: ...structed by local regulations RSFTC227 Handling static sensitive devices When you handle components take these precautions to avoid static electricity damage v Do not open static protective packages until you are ready to install their contents v Limit your movements to avoid static electricity build up around you v Handle components carefully and never touch exposed circuitry v Prevent others fro...

Страница 11: ...Wide Web at the following URL http www ibm com nc In the left frame click Support v Compatible CompactFlash cards You can obtain information about CompactFlash cards that are compatible with the Network Station hardware on the World Wide Web at the following URL http www ibm com nc Click Accessories and Upgrades and then Attachments Related information Refer to the following publications for infor...

Страница 12: ...give the form to the local IBM branch office or IBM representative for postage paid mailing v If you prefer to send comments by FAX use either of the following telephone numbers United States and Canada 1 800 937 3430 Other countries 1 507 253 5192 v If you prefer to send comments electronically use the following network identification IBMMAIL to IBMMAIL USIB56RZ RCHCLERK us ibm com Be sure to inc...

Страница 13: ...acing Network Station parts 9 Servicing the Network Station 9 Replacing the logic unit 9 Replacing all other parts 10 Returning parts to IBM 10 Chapter 3 Ordering Network Station parts 11 Ordering replacement parts 11 Detachable power cables 14 Ordering optional features 16 Chapter 4 Performing hardware procedures 17 Installing and removing parts 18 Clearing the administrator password and CMOS cre...

Страница 14: ...2 IBM Network Station ...

Страница 15: ...g system and applications from the server Standard hardware Table 1 Standard Components The Type 8364 Network Station ships with the following standard hardware components 1 Network Station 2 Base 3 2 button Mouse 4 Keyboard 5 Power cord The standard Network Station hardware includes the following v 266 MMX Intel Pentium processor v SDRAM DIMM memory see Memory upgrade options on page 7 v 4 MB SGR...

Страница 16: ...Hardware layout Note The Network Station connectors are standard connectors and follow the standard pin signal and signal direction configurations See Appendix B Connector pin information on page 117 for details Figure 1 Type 8364 Network Station connectors 4 IBM Network Station ...

Страница 17: ...ions are preset to the 230V setting when manufactured Figure 2 Type 8364 Network Station logic board Figure 3 Type 8364 Network Station voltage selector switch bottom view Chapter 1 Learning about the IBM Network Station 5 ...

Страница 18: ...r specifications A basic VGA class monitor that meets the VESA standards of refresh rate and resolution can function with the IBM Network Station The IBM Network Station supports VESA Display Power Management Signaling DPMS and VESA Display Data Channel DDC2B Monitors attached to the IBM Network Station do not require either standard It is important to remember that all resolutions and refresh rat...

Страница 19: ...Energy Star Partner IBM has determined that this product meets the Energy Star Program guidelines for energy efficiency Upgrading hardware features Customers can perform any of the following installation procedures v Installing PCI adapter cards v Installing a CompactFlash card v Connecting USB devices v Upgrading memory Refer to Chapter 4 Performing hardware procedures on page 17 for installation...

Страница 20: ...memory DIMMs in the Network Station Refer to Ordering optional features on page 16 for detailed memory specifications and optional Network Station parts 8 IBM Network Station ...

Страница 21: ...resentative or to be used as a replacement part in a depot repair center Replacing the logic unit To replace a Network Station logic unit the customer must transfer features such as DIMMs and optional PCI adapter cards to the replacement unit IBM delivers CRUs to the customer for exchange and the customers return defective part to IBM under the basic service offering For upgrade service offerings ...

Страница 22: ...ot included The customer must package the defective part by using the packaging container they received when the replacement part arrived Note Customers should not ship features such as memory and PCI adapter cards with the defective logic unit because it is not possible for IBM to return them If customers do not follow IBM shipping instructions any damage to the defective part may be charged to t...

Страница 23: ...ller will give you instructions for returning your current logic unit to IBM The standard Network Station hardware shipped to the customer appears below Table 2 Standard Components Standard component list 1 Logic unit 2 Cover assembly 3 Base 4 Power cord 5 Mouse 6 Keyboard 7 Power supply 8 Memory DIMM 9 Lithium battery The following tables list all Network Station parts that are supported by IBM f...

Страница 24: ...1L5392 2 Network Station Cover Complete Cover Set All countries 41L4965 3 Base Mounting Stand All countries 41L4981 9 Lithium Battery 3 Volt All countries 33F8354 Memory Note This Network Station supports SDRAM DIMM memory that is 100MHz 168 pin 3 3 V gold tab unbuffered and non parity 8 Memory 32 MB SDRAM DIMM All countries 01K1146 8 Memory 64 MB SDRAM DIMM All countries 01K1147 8 Memory 128 MB S...

Страница 25: ... connection to 9 pin D shell connector All countries 60G1066 B TTP RJ 45 plug Shielded Twisted Pair STP cable for connection to IBM Cabling System connector All countries 60G1063 C TTP RJ 45 socket adapter for connection to IBM Cabling System All countries 73G8315 D TTP RJ 45 socket adapter for connection to 9 pin D shell connector All countries 73G8320 Internal power supply see Detachable power c...

Страница 26: ...Keyboard Finnish 37L0877 6 Keyboard German 37L0863 6 Keyboard Italian 37L0868 6 Keyboard Latin America Spanish 37L0853 6 Keyboard Norwegian 37L0869 6 Keyboard Spanish 37L0876 6 Keyboard Swedish 37L0877 6 Keyboard Swiss French and German 37L0878 6 Keyboard UK English 37L0881 6 Keyboard US English ISO9995 37L0883 6 Keyboard US English 37L0851 Detachable power cables Table 4 Detachable power cables 1...

Страница 27: ...V 1838574 Bahamas Barbados Bermuda Bolivia Brazil Canada Cayman Islands Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Japan Korea South Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Puerto Rico Saudi Arabia Suriname Trinidad Taiwan U S A 115V 6952301 Bahrain Bermuda Brunei Channel Islands Cyprus Ghana Hong Kong India Iraq Ireland...

Страница 28: ... 230V 14F0051 Ordering optional features You can order optional features for the Network Station See Compatible CompactFlash cards on page ix for information about ordering optional CompactFlash cards Contact IBM or your reseller to order options such as memory DIMMs and network cables 16 IBM Network Station ...

Страница 29: ... whether or not it is necessary to replace the Network Station logic unit or any other parts when working with the basic input and output system BIOS setup utility For information on ordering Network Station parts refer to Chapter 3 Ordering Network Station parts on page 11 The hardware related procedures in this chapter have been separated into two sections v Installing and removing parts on page...

Страница 30: ...t C out 4 Carefully lay the logic unit down with the internal components facing up You are now ready to perform the installation procedures provided in this chapter Attention Do not set the logic unit down on the white power switch 5 Complete the procedure Reassembling the Network Station when you are finished installing components in the logic unit Reassembling the Network Station Read Safety not...

Страница 31: ...onal PCI card Complete the procedure Removing the logic unit to install parts on page 18 before performing the following Peripheral Component Interconnect PCI procedure 1 Loosen the thumb screw C to slide the plate E up 2 Remove the PCI slot covers F 3 From inside the logic unit install the PCI card down into both the slot and the PCI socket G Note Inserting the first PCI card into the socket clos...

Страница 32: ...on page viii and see Removing the logic unit to install parts on page 18 before continuing 1 To remove the battery place your thumb on the battery C and lift it up with your index finger 2 Dispose of the used battery according to your local regulations 3 Install the new battery into the battery socket D with the sign facing up 4 See Reassembling the Network Station on page 18 Note If you receive a...

Страница 33: ...emove the base from the Network Station 3 Locate the voltage selector switch A 4 Use a pen or similar object to slide the switch to the correct setting for your location see Voltage selection in Detachable power cables on page 14 5 Slide the base back on to the Network Station 6 Power on the Network Station Chapter 4 Performing hardware procedures 21 ...

Страница 34: ...ower supply connector as you disconnect it from the logic board This releases the power supply connector latch 3 Remove the two screws B attaching the support plate C to the power supply D 4 Pull the support plate C out of the logic unit and set it aside 5 Remove the three screws E attaching the power supply to the logic unit 6 Push the power supply toward the front of the logic unit until it stop...

Страница 35: ...irmly into the logic unit 4 Secure the power supply with the three Phillips head screws A removed during the power supply removal procedure 5 Slide the support plate B into place between the riser card and power supply 6 Secure the support plate with the two Phillips head screws C removed during the power supply removal procedure 7 Install the power connector D into its socket on the logic board 8...

Страница 36: ...a Network Station that has been configured from the NS Boot utility perform the procedure Loading the factory defaults on page 50 1 Perform the procedure Removing the logic unit to install parts on page 18 before continuing 2 Move the jumpers into configuration 2 Note All systems ship with jumpers installed in configuration 1 3 Power on the Network Station and wait a few moments This requires you ...

Страница 37: ...nto the connector see Installing an optional CompactFlash card on page 19 3 Move the jumpers into configuration 2 Note All systems ship with jumpers installed in configuration 1 4 Power on the Network Station This requires you to reconnect the power cable to the logic unit 5 Wait for the system LED to flash green Note If the system LED flashes amber the image was not created Repeat the procedure o...

Страница 38: ... the Network Station This requires you to reconnect the power cable to the logic unit 5 When the flash image has been re flashed the LED will flash green If the system LED is amber or flashes amber the flash image cannot be re flashed Try a different CompactFlash card with the series 2800 machine type 8364 flash image stored on it or recreate the recovery CompactFlash card see Creating a recovery ...

Страница 39: ...Space On Demand software features for Network Station 31 Overview 31 Boot protocols 32 RPL 32 DHCP and PXE 32 Java virtual machine 32 IBM server login 33 Web browser 33 Printer management 33 Application management 33 Wake on LAN 34 Power management 34 System low power states 35 Monitor low power states 35 Copyright IBM Corp 1999 27 ...

Страница 40: ...28 IBM Network Station ...

Страница 41: ...s for The System All IBM Network Station thin clients or all Network Station users A Group A group of Network Station users A User A specific Network Station user A Workstation A specific Network Station v To configure or customize specific setup tasks Hardware such as workstations and printers Applications such as 5250 sessions Netscape Communicator or locally or remotely configured programs Desk...

Страница 42: ...30 IBM Network Station ...

Страница 43: ...inistrator controls the software that is downloaded in the client image Use this book in conjunction with the WorkSpace On Demand Administrator s Guide shipped with the server software Overview WorkSpace On Demand is an operating system that utilizes thin clients that are designed to be remotely loaded from a network server The WorkSpace On Demand client runs Java applications a browser and the Pe...

Страница 44: ...and Intel s Preboot Execution Environment PXE are boot mechanisms which take advantage of Transmission Control Protocol Internet Protocol TCP IP networks The boot protocol code initializes the network adapter within the system Java virtual machine The Java Virtual Machine VM for WorkSpace On Demand is part of the licensed program Java VM performs like a software version of a Central Processing Uni...

Страница 45: ...b browser The Network Station supports a Web browser Refer to the information that shipped with the server software for information about adding applications such as the Web browser to users profiles Printer management The customer may configure network printers and Network Station attached printers from the server software The customer has access to all properly configured network printers from a...

Страница 46: ...k Station has many built in features that lower the total cost of ownership One of these features is the system s ability to automatically enter power managed states The administrator can manage the system at the server when the system is in these states This allows for total management of the system when the system is not in use and is in a low power state See System low power states on page 35 a...

Страница 47: ...he BIOS setup utility and the default value is for the system to remain on The system will not automatically enter this power managed state if the default setting is intact The monitor screen remains blank and the monitor s power indicator light is similar to the standby state The System LED will not operate in soft off This is an indication of the system s power state To exit soft off press the w...

Страница 48: ...e monitor s power indicator light is similar to the standby state When a key is pressed or the mouse is moved the monitor resumes normal operation and restores the screen image v Power off state After a period of inactivity in the suspend state the Network Station instructs the monitor to enter the power off state The default setting for this state is 1 hour The Network Station keeps the monitor s...

Страница 49: ...6 Setting the display resolution 46 Configuring an IBM Network Station to boot from Local NVRAM settings 47 Displaying hardware information 48 Displaying the boot log 48 Enabling verbose diagnostic messages 49 Working with Service Aids 49 Changing the local MAC address 49 Changing the fast boot setting 50 Changing the retry settings 50 Changing the NS Boot themes setting 50 Loading the factory def...

Страница 50: ...38 IBM Network Station ...

Страница 51: ...ardware differently during the startup sequence and when reporting hardware problems and configuration errors v Refer to Part 4 Resolving problems with hardware that is configured for IBM Network Station Manager on page 65 for problem resolution when using the NS Boot for Network Station Manager configuration option v Refer to Part 5 Resolving problems with hardware that is configured for WorkSpac...

Страница 52: ... completed the configuration process it attempts to communicate with the network server See Chapter 13 Identifying problems with hardware that is configured for BIOS on page 93 for explanations of any common problem indicators that you experience such as v System LED indications v Error codes and text messages v Audio beep sequences See Changing firmware configurations on page 41 to change your fi...

Страница 53: ... support and press Enter 4 Highlight the firmware option of your choice and press Enter 5 Press F10 to restart the Network Station Switching from the BIOS for WorkSpace On Demand configuration To return to the Change Firmware Support menu after you have chosen the BIOS for WorkSpace On Demand selection perform the following procedure 1 Press F1 when the IBM Network Station logo displays 2 When you...

Страница 54: ...42 IBM Network Station ...

Страница 55: ...k Station the following two ways v Look for the H20xxxxx MM DD YY version that is indicated during the startup sequence of the Network Station You may need to enable the verbose diagnostic mode to see this display see Enabling verbose diagnostic messages on page 49 v Enter the NS Boot utility by pressing Esc during the startup sequence and select the Display hardware information option from the NS...

Страница 56: ...dress in the appropriate field on menu 1 of 4 5 Type the Subnet mask in the appropriate field on menu 1 of 4 6 Type at least one Boot file server IP address in the appropriate fields on menu 2 of 4 7 Type the IP address of the boot file server in the appropriate field 8 Cycle through the Boot file server directory and file name until you have selected the empty field 9 Refer to the following table...

Страница 57: ... Station Manager program in the Setup Tasks menu by clicking Hardware Miscellaneous Settings A screen similar to the following appears MENU03 IBM Network Station NS Boot Main Menu Change language setting Change keyboard setting Change display settings Configure network settings Change boot file server settings Change workstation configuration server settings Change authentication server settings D...

Страница 58: ...ying the boot log on page 48 v Enabling verbose diagnostic messages on page 49 v Changing the local MAC address on page 49 v Loading the factory defaults on page 50 Changing the language setting of the NS Boot utility __ 1 Enter the NS Boot utility by powering on the Network Station and pressing Esc during the startup sequence __ 2 Select Change language setting __ 3 Press Enter __ 4 Select your l...

Страница 59: ...an IBM Network Station to boot from Local NVRAM settings __ 1 Enter the NS Boot utility by powering on the Network Station and pressing Esc during the startup sequence __ 2 Select the Configure network settings menu and press Enter __ 3 Configure the following NS Boot utility fields correctly for a successful NVRAM boot __ a Set Local NVRAM to First in the Network priority field You can select a b...

Страница 60: ...ot the boot server enter the Authentication server IP address on menu 4 __ k Press F3 to save your Local NVRAM configurations and return to the NS Boot Main Menu Displaying hardware information To display the hardware information for your Network Station perform the following procedure __ 1 Enter the NS Boot utility by powering on the Network Station and pressing Esc during the startup sequence __...

Страница 61: ...3 Enable the verbose diagnostic mode __ 4 Press Enter to save your changes and exit the menu Working with Service Aids You can perform the following procedures from the Service Aids menu v Changing the local MAC address v Changing the fast boot setting on page 50 v Changing the retry settings on page 50 v Changing the NS Boot themes setting on page 50 v Loading the factory defaults on page 50 Chan...

Страница 62: ...t Service aids and press Enter __ 3 Select Change retry settings and press Enter __ 4 Configure the retry settings and press Enter to save your changes Changing the NS Boot themes setting You can configure this option from the Service Aids menu To change the NS Boot theme settings perform the following procedure __ 1 Enter the NS Boot utility by powering on the Network Station and pressing Esc dur...

Страница 63: ... with the administrator password The default password shipped with the system is IBMNCD The administrator can change this password in the Network Station setup utility Refer to Changing the administrator password on page 58 for the procedure Without the administrator password it is only possible to see system summary data and product data You cannot change the system BIOS without the administrator...

Страница 64: ...nd reading a CompactFlash card on page 24 After the system has validated the administrator password the main setup utility screen will appear see Figure 4 below You can make changes to the Network Station s system defaults at this time To see the primary setup utility screens and some basic configuration procedures refer to Primary setup utility screens Primary setup utility screens Note Setup scr...

Страница 65: ... summary When you select the System Summary option from the Configuration Setup Utility menu a screen similar to the following appears Chapter 9 Configuring the Network Station from the BIOS setup utility 53 ...

Страница 66: ... hardware when helping customers diagnose Network Station problems Refer to the following procedure to determine the Network Station s BIOS level 1 Power up the system 2 After the IBM logo appears on the monitor and the keyboard LEDs have flashed press the F1 key to enter the setup utility Note Pressing F1 during the system s keyboard test causes a false 301 Keyboard Error to display and a prompt ...

Страница 67: ...support are accessible from this screen The administrator is able to see the types and sizes of devices installed on the system The Network Station boot protocols message authentication code MAC address and network setup are also accessible from this screen Note The Network Station s boot protocol default configuration is RPL Chapter 9 Configuring the Network Station from the BIOS setup utility 55...

Страница 68: ...imary Start up Sequence is used when the system is powered on The Start up Sequence is used when the system is powered on automatically through the Advanced Power Management menus Enabling Power On Status displays the diagnostic checkpoints during the power on self test POST Refer to Diagnostic checkpoints on page 100 for a table of the diagnostic checkpoints 56 IBM Network Station ...

Страница 69: ...20 You can update the date and time through the Network Station BIOS Follow the procedure below to change the date and time on the Network Station Setting the date and time 1 Power up the system 2 Press the F1 key during the IBM Network Station s logo displays and after the keyboard LEDs have flashed Note Pressing F1 during the system s keyboard test causes a false 301 Keyboard Error to display an...

Страница 70: ...ssword and CMOS creating a recovery CompactFlash card and reading a CompactFlash card on page 24 and Changing the administrator password for related procedures There is also an option to enable Adapter ROM Security This disables the keyboard during adapter ROM initialization and will not allow users to enter adapter configuration tools Changing the administrator password Note This procedure explai...

Страница 71: ...not know the current administrator password refer to Clearing the administrator password and CMOS creating a recovery CompactFlash card and reading a CompactFlash card on page 24 for the procedure to reset the administrator password to the system default 4 Press the Enter key 5 Choose System Security from the main setup utility screen 6 Choose Administrator Password from the System Security screen...

Страница 72: ...t work properly See Load default settings on page 63 for information on correcting configuration errors When selected this screen allows the system administrator to perform more advanced configuration tasks such as enabling or disabling the cache ROM shadowing and PCI control 60 IBM Network Station ...

Страница 73: ...g I O Port Resources DMA resources and interrupt resources used by the system for on board devices Note If these features are configured improperly the Network Station system may not work properly See Load default settings on page 63 for information on correcting configuration errors Chapter 9 Configuring the Network Station from the BIOS setup utility 61 ...

Страница 74: ... state See System low power states on page 35 and Monitor low power states on page 35 for more information on the power management modes The administrator has the ability to choose what events can wake the system from a low power state from this screen as well The administrator can enable or disable Wake On LAN modem ring and set an alarm to wake the system or enable and disable PCI Wake events fr...

Страница 75: ...set all customized settings to their default values Refer to Changing the administrator password on page 58 to reconfigure the administrator password Note v If you load defaults from the setup utility and then power off you will see the auto configuration menu v If you load defaults from the setup utility and then save and exit the Network Station will reboot and come up in the setup utility and i...

Страница 76: ...64 IBM Network Station ...

Страница 77: ...twork Station Manager program 67 Chapter 11 Identifying problems with hardware that is configured for NS Boot 69 Starting point for all problems 69 Indicators of Network Station problems 73 NS Boot audio beep sequences 75 NS Boot error codes and text messages 76 Group 76 Sub group 77 Message number 78 Origin 78 NS Boot error messages 78 Copyright IBM Corp 1999 65 ...

Страница 78: ...66 IBM Network Station ...

Страница 79: ...t voltage for your location see Selecting the voltage for your location on page 21 and that the power supply switch located at the back of the Network Station is in the on position 1 3 Press the white power switch on the front of the Network Station The system LED quickly flashes amber and then remains steady green 4 The installed Network Station system memory is detected and enabled 5 The L1 cach...

Страница 80: ... return to the Change Firmware Support menu from the BIOS for WorkSpace On Demand configuration option 9 The IBM Network Station title IBM copyright notice and IBM logo display on the screen 10 The keyboard controller initializes and the keyboard LEDs flash 11 The NS Boot utility runs the network initialization code 12 The Network Station contacts the server 13 The operating system kernel initiali...

Страница 81: ...p www ibm com nc for the latest installation information v Configure the Network Station hardware for the network server software see Part 3 Configuring the Network Station on page 37 You can obtain additional service support information on the World Wide Web at the following URL http www ibm com nc In the left frame click Support Starting point for all problems Network Station hardware reports ha...

Страница 82: ... procedure Replacing the power supply on page 22 v If you set the voltage selector switch to the 230V value in a 115V location and power on the Network Station the hardware may power on normally but not function properly Power off the Network Station and perform the procedure Selecting the voltage for your location on page 21 __ 2 Did you connect all cables to the Network Station properly Yes No a...

Страница 83: ...as failed a self test during the startup sequence LED indications or beep sequences occur when this is true Refer to Indicators of Network Station problems on page 73 for detailed information about Network Station problem indicators c You have not configured the Network Station for the server operating system The Change Firmware Support menu displays when this is true See Part 3 Configuring the Ne...

Страница 84: ...so view the boot log in the NS Boot utility for a history of the Network Station startup sequence Yes No a Ensure that the network cable is not defective and that you properly connected it to the Network Station b Verify your network settings in the NS Boot utility c Verify that you have configured the server correctly and that there are no problems with the network __ 8 Does the IBM Network Stati...

Страница 85: ...or audio beep sequences that you experience v Refer to NS Boot error codes and text messages on page 76 for any error codes and text messages that you receive __ 3 To replace a defective Network Station part see Chapter 2 Replacing Network Station parts on page 9 for related procedures __ 4 To perform exchanges of Network Station parts or perform hardware upgrades refer to Chapter 4 Performing har...

Страница 86: ...king electrical outlets v Reset the power to both the monitor and the Network Station v If the problem continues swap the Network Station with one that you know works or replace the Network Station logic unit see Servicing the Network Station on page 9 System LED indications If your Network Station is not functioning properly and the system LED indicates anything other than a steady green color an...

Страница 87: ...ee Chapter 2 Replacing Network Station parts on page 9 NS Boot audio beep sequences The following table defines the possible NS Boot audio beep sequences that can occur during the startup sequence of the Network Station hardware Network Station hardware that is configured within the NS Boot utility utilizes both audio and visual alerts when reporting hardware errors The Network Station can emit au...

Страница 88: ...S Boot utility see Chapter 8 Configuring the Network Station from the NS Boot utility on page 43 NS Boot error messages include a prefix and a five digit numeric code The prefix for NS Boot error messages is NSB The numeric code that follows the prefix indicates the group sub group message number and message origin For example NS Boot error message NSB12530 indicates an NS Boot error message from ...

Страница 89: ...ages sub group 0 CompactFlash card messages sub group 1 v Group 6 includes the following subgroups Common LAN messages sub group 0 Token ring messages sub group 1 Ethernet messages sub group 2 v Group 7 includes the following subgroups Common network priority messages sub group 0 DHCP messages sub group 1 BOOTP messages sub group 2 Local NVRAM messages sub group 3 v Group 8 includes the following ...

Страница 90: ...tory defaults on page 50 To resolve hardware related problems refer to Chapter 2 Replacing Network Station parts on page 9 NS Boot error messages Error code Error message What you should do General messages NSB0xxxx NSB00030 Canceled by user Press any key to enter the NS Boot utility Battery messages NSB01xxx NSB01500 Battery dead Replace the lithium battery see Exchanging the lithium battery on p...

Страница 91: ...yboard and mouse cable connections NSB31500 Keyboard did not respond Check the keyboard cable connection NSB31510 Keyboard controller did not respond Check the keyboard and mouse cable connections If the symptom remains replace the Network Station logic unit see Chapter 2 Replacing Network Station parts on page 9 NSB31520 Keyboard was not recognized Check the keyboard cable connection NSB32500 Mou...

Страница 92: ...this message If you still cannot resolve the problem replace the Network Station logic unit or the PCI Token ring card NSB61530 Token Ring PCI device initialization not complete NSB61569 Token Ring open command canceled due to failure Adapter failed to insert into ring Perform any actions recommended by the messages that accompany this error NSB61610 Token Ring flash contents not valid EEPROM micr...

Страница 93: ...ator regarding network problems or switch to half duplex If this does not resolve the problem replace the Network Station logic unit it see Chapter 2 Replacing Network Station parts on page 9 NSB61699 Ring purged token received Full duplex error Contact the system administrator regarding network problems or switch to half duplex If this does not resolve the problem replace the Network Station logi...

Страница 94: ... 2 Replacing Network Station parts on page 9 NSB61750 Loop back test failed Full duplex error Contact the system administrator regarding network problems or switch to half duplex If this does not resolve the problem replace the Network Station logic unit it see Chapter 2 Replacing Network Station parts on page 9 NSB61760 Heartbeat failed Full duplex error Contact the system administrator regarding...

Страница 95: ...61880 Error time out Adapter failure Replace the Network Station logic unit or the PCI Token Ring card see Chapter 2 Replacing Network Station parts on page 9 NSB61890 Error ring failure Verify that there are no problems with the network and restart the Network Station NSB61900 Error ring beaconing Verify that there are no problems with the network and restart the Network Station NSB61910 Error du...

Страница 96: ...on page 9 Network priority messages NSB7xxxx NSB70500 DHCP BOOTP and Local NVRAM network priority not set Verify that at least one network priority is enabled in the NS Boot utility DHCP messages NSB71xxx Most errors associated with DHCP are server configuration errors contact the system administrator and report your error NSB71509 DHCP option d boot server name s failed DNS Verify that the DHCP s...

Страница 97: ...ems with the network and restart the Network Station NSB80549 Cannot fragment data packet data not sent Verify that there are no problems with the network and restart the Network Station NSB80550 Transfer terminated by user Restart the Network Station TFTP messages NSB81xxx NSB81509 Time out waiting for TFTP reply Restart the Network Station If this does not solve the problem verify that you conne...

Страница 98: ... settings in the NS Boot utility NSB83619 Address resolution failed boot file server x s Verify your configuration settings in the NS Boot utility and confirm the server configuration Gateway messages NSB84xxx NSB84509 Gateway address not valid Verify your network configuration settings in the NS Boot utility NSB84519 Address resolution failed gateway x s Verify your network configuration settings...

Страница 99: ...in ARP cache Verify your network configuration settings in the NS Boot utility Remote packet messages NSB88xxx NSB88500 Stopping DLL packet replication Reload the factory default settings on the Network Station see Loading the factory defaults on page 50 and then configure the network settings in the NS Boot utility Chapter 11 Identifying problems with hardware that is configured for NS Boot 87 ...

Страница 100: ...88 IBM Network Station ...

Страница 101: ... for WorkSpace On Demand 91 Chapter 13 Identifying problems with hardware that is configured for BIOS 93 Starting point for all problems 93 Isolating hardware problems 95 Indicators of Network Station problems 97 Diagnostic checkpoints 100 Diagnostic error table 101 BIOS error messages 103 Configuration errors 105 Copyright IBM Corp 1999 89 ...

Страница 102: ...90 IBM Network Station ...

Страница 103: ...e correct voltage for your location see Selecting the voltage for your location on page 21 and that the power supply switch located at the back of the Network Station is in the on position 1 3 Press the white power switch on the front of the Network Station The system LED quickly flashes amber and then remains steady green 4 The configuration of the installed memory begins 5 The testing of the ser...

Страница 104: ...work Station Manager configuration option 10 IBM Network Station appears on the screen 11 The testing of the keyboard device begins 12 The keyboard LEDs flash 13 The Network Station runs the network initialization code 14 The Network Station initializes the first device in the startup sequence 15 The Network Station contacts the server 16 The Network Station requests the code to download the opera...

Страница 105: ... and configure the appropriate server software on the network server go to http www ibm com nc for the latest installation information v Configure the Network Station hardware for the network server software see Part 3 Configuring the Network Station on page 37 Record any displayed message numbers and message descriptions that pertain to the problem Make sure that this information is readily avail...

Страница 106: ...properly Consider swapping the monitor with one that you know works properly e Consider replacing the Network Station logic unit __ 3 Do any error codes and text messages display on the monitor Note Error messages do not display before IBM Network Station displays on the monitor No Yes See Configuration errors on page 105 __ 4 Does the Network Station make contact with the server and begin downloa...

Страница 107: ...e in a 230V location and the customer has tried to power on the Network Station the power supply is damaged and needs to be replaced The power supply is a part of the complete logic unit assembly Customers should replace the logic unit when they are directed to replace the power supply For on site service technicians there is an option to order and replace the power supply See Chapter 2 Replacing ...

Страница 108: ...n startup sequence See Hardware layout on page 4 for the location of the system LED Yes No See Indicators of Network Station problems on page 73 for basic problem analysis steps regarding LED indications __ 5 Does the IBM Network Station logo fail to display on the monitor Note If the Display Logo default has been disabled in the BIOS setup utility the IBM Network Station logo will not appear See ...

Страница 109: ...tation indicates problems in the following ways v System LED indications v Error codes and text messages v Audio beep sequences LED indications and audio beep sequences generally occur before the IBM Network Station logo displays Error messages only appear on the monitor after the IBM Network Station logo appears To determine the cause of a Network Station problem indicator follow these steps __ 1...

Страница 110: ...you do not find the beep sequences in the table continue with the following options v Ensure that all Dual Inline Memory Modules DIMMs are firmly seated in their sockets inside the logic unit v Ensure that you connected the network cable to the Network Station network connector v Ensure that all device connectors such as the mouse and keyboard are in the correct ports see Hardware layout on page 4...

Страница 111: ...tch v If the system LED indicates amber a serious error has occurred See the BIOS error messages on page 103 for definitions of BIOS related LED indications v If the symptom remains power off the Network Station perform the procedure Removing the logic unit to install parts on page 18 and ensure that the jumpers are in configuration 1 for normal operation of the Network Station see Clearing the ad...

Страница 112: ...ctions in Clearing the administrator password and CMOS creating a recovery CompactFlash card and reading a CompactFlash card on page 24 and activate the diagnostic checkpoints Clearing the administrator password and CMOS creating a recovery CompactFlash card and reading a CompactFlash card on page 24 is the primary problem analysis procedure and should be the first attempt that is made to solve th...

Страница 113: ...ce logic unit 4D SMB_SetEMCC1k Replace logic unit 51 SetWarmBootFlag Replace logic unit 53 E_FLOB Replace logic unit 54 EnableSystemInterrupts Replace logic unit 57 TestRTC Replace logic unit 58 CheckForNPX Replace logic unit 59 reset_hdct1 Replace logic unit 50 USBDisablePeriodicSMI Replace logic unit 5C InitA20 Replace logic unit 81 SetupEDID Replace logic unit 5E HDSetup Replace logic unit 5F G...

Страница 114: ...s 4F AllocateEBDA Replace memory DIMMs 50 xfer_ebda_vars Replace memory DIMMs 38 ExtendedSMIInitialize Replace memory DIMMs 4b MemTestPrompt Replace memory DIMMs 4C TestMemory Replace memory DIMMs 1B EnableParity Replace memory DIMMs 4E CSET_AFT_MTEST Replace memory DIMMs 65 PMM_Initialize Replace memory DIMMs 66 CSET_BFR_OPROM Replace memory DIMMs 68 CSET_AFT_OPROM Replace memory DIMMs 72 MoveErr...

Страница 115: ...udio beeps at any point prior to video initialization in the event of a BIOS error After the video port initializes error codes will appear on the screen The following table includes the beep sequences that occur when some problems exist Note These beep sequences are represented in a numeric format which indicates the sequence of the audio output Table 9 BIOS error messages table Beep sequence LED...

Страница 116: ...sk register failure Replace logic unit 2 2 2 Flashing amber Not applicable Keyboard controller Replace logic unit 2 3 2 Flashing amber Not applicable Video memory Replace logic unit 2 3 3 Flashing amber Not applicable Screen retrace test failure Replace logic unit 3 1 1 Flashing amber Not applicable Interrupt failure Replace logic unit 3 1 2 Flashing amber Not applicable Timer 2 failure Replace lo...

Страница 117: ...licable 40 pointing device interface failure Replace mouse Configuration errors The following table defines the possible configuration error messages that can occur during the startup sequence of the Network Station These errors appear in the upper left corner of the screen during the startup sequence Improper configurations in the setup utility cause these errors For more information regarding th...

Страница 118: ...n is not necessary 165 Date and Time Incorrect Battery has failed Perform the procedure Exchanging the lithium battery on page 20 164 Memory Size Error Memory size has changed Action is not necessary 1101 System Board Failure Unknown failure Clear CMOS see Clearing the administrator password and CMOS creating a recovery CompactFlash card and reading a CompactFlash card on page 24 or replace the lo...

Страница 119: ...he correct port see Hardware layout on page 4 or replace the mouse 1962 Boot Sequence Error Boot sequence failed Restart the Network Station or perform the procedure Clearing CMOS on page 24 Note Ethernet systems can receive a beep and a 1962 configuration error if the system is unable to boot from the network Restart the Network Station and watch for any error codes or text messages that display ...

Страница 120: ...108 IBM Network Station ...

Страница 121: ...Part 6 Appendixes Copyright IBM Corp 1999 109 ...

Страница 122: ...110 IBM Network Station ...

Страница 123: ...IBM Network Station Manager CD You can update the H2033190 03 31 99 NS Boot version by booting the Series 2800 Type 8364 Network Station hereafter referred to as the Series 2800 Network Station two ways v From a DHCP server that has been properly configured for the IBM Network Station v Manually by configuring the NVRAM settings Both of these update methods may require you to select the operating ...

Страница 124: ...pper right corner of the screen press F1 during the startup sequence A password prompt displays if you press F1 before the Network Station completes the power on sequence If no password prompt displays restart the Network Station and repeat this step Once the password prompt displays continue with step 3 of the procedure Switching from the BIOS for WorkSpace On Demand configuration on page 41 3 If...

Страница 125: ...d For this platform Type this path AS 400 QIBM ProdData NetworkStationV2 x86 proms Windows NT NetworkStationV2 prodbase x86 proms RS 6000 usr NetworkStationV2 prodbase x86 proms 7 If you configured your server for the Trivial File Transfer Protocol TFTP protocol select TFTP as your primary Boot file server protocol 8 If you configured your server for the NFS protocol select NFS as your primary Boo...

Страница 126: ... Series 2800 Network Stations with the H2033190 03 31 99 NS Boot version 2 Include options 66 67 and 211 within the IBM Network Station class with the following values For this option On this platform Type this value 66 All platforms The IP address of the server that the IBM Network Station Manager program is installed on in string format d d d d 67 AS 400 QIBM ProdData NetworkStationV2 x86 proms ...

Страница 127: ... Series 2800 Network Stations from the H2033190 03 31 99 NS Boot version you can remove the IBM Network Station class and the included options from your DHCP server Updated Network Stations do not recognize the IBM Network Station class You have completed the update of the H2033190 03 31 99 NS Boot version using a DHCP server See Using the NS Boot utility on page 45 Appendix A Updating the NS Boot...

Страница 128: ...116 IBM Network Station ...

Страница 129: ...d 8 Blue Video Ground 9 Not connected 10 Ground 11 Monitor Detect 0 In 12 Monitor Detect 1 DDCSDA In Out 13 Horizontal Sync Out 14 Vertical Sync Out 15 Monitor Detect 3 DDCSCL In Out Connector shell Protective Ground Table 12 Keyboard and Mouse Connectors Pin Signal 1 Data 2 Reserved 3 Ground 4 5V dc 5 Clock 6 Reserved Table 13 Parallel Connector Pin Signal Signal Direction 1 Strobe In 2 Data 0 In...

Страница 130: ... Receive 4 5 Not used 6 TPIN Receive 7 8 Not used Table 15 USB connector Pin Direction Description 1 Power Power 5V for USB0 2 Bidir Data positive for USB0 3 Bidir Data negative for USB0 4 Power Ground for USB0 5 Power Power 5V for USB1 6 Bidir Data positive for USB1 7 Bidir Data negative for USB1 8 Power Ground for USB1 Table 16 Power supply connector Pin Voltage 5V dc 1 5V dc 2 5V dc 3 3 3V dc 4...

Страница 131: ...Table 16 Power supply connector continued Pin Voltage 5V dc 11 Ground 12 Ground 13 Ground 14 12V dc Appendix B Connector pin information 119 ...

Страница 132: ...120 IBM Network Station ...

Страница 133: ...to configure the graphics controller to drive a DDC2B capable monitor in its optimum display mode Refer to Power management on page 34 for more information about DPMS All resolutions and refresh rates may not be supported by the monitor attached to the Network Station or the operating system kernel that the Network Station downloads from the network server Monitor specifications for the IBM Networ...

Страница 134: ...sh rates Table 18 Network Station monitor support for WorkSpace On Demand Resolution Colors bits Refresh Rate Hz 640x480 8 60 72 75 85 640x480 16 60 72 75 85 640x480 24 60 72 75 85 800x600 8 56 Interlaced 60 72 75 85 800x600 16 56 Interlaced 60 72 75 85 800x600 24 56 Interlaced 60 72 75 85 1024x768 8 43 Interlaced 60 70 75 85 1024x768 16 43 Interlaced 60 70 75 85 1024x768 24 43 Interlaced 60 70 75...

Страница 135: ...ts You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A For license inquiries regarding double byte character set DBCS information contact the IBM Intellectual Property Department in your country or send inquiries in writing to IBM World Trade Asia Corporation Licensing 2 31 Roppongi 3 chome Minato ku Tokyo 106 Japan T...

Страница 136: ...oducts All statements regarding IBM s future direction or intent are subject to change or withdrawal without notice and represent goals and objectives only If you are viewing this information softcopy the photographs and color illustrations may not appear The drawings and specifications contained herein shall not be reproduced in whole or in part without the written permission of IBM IBM has prepa...

Страница 137: ...Station contains circuit boards with lead solder as well as a lithium battery Before you dispose of this unit remove the circuit boards and lithium battery and discard them according to local regulations or recycle them where facilities exist Trademarks The following terms are trademarks of International Business Machines Corporation in the United States or other countries or both AIX AS 400 IBM I...

Страница 138: ...ne or more of the following measures v Reorient or relocate the receiving antenna v Increase the separation between the equipment and receiver v Connect the equipment into an outlet on a circuit different from that to which the receiver is connected v Consult an IBM authorized dealer or service representative for help Properly shielded and grounded cables and connectors must be used in order to me...

Страница 139: ... a non recommended modification of the product including the fitting of non IBM option cards This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licens...

Страница 140: ...128 IBM Network Station ...

Страница 141: ... Programmable Read Only Memory F FRU Field Replaceable Unit I IBM International Business Machines IRQ Interrupt Request L LAN Local Area Network LED Light Emitting Diode LLC Logical Link Control M MAC Medium Access Control MB Megabyte MHz Megahertz MMX Multi Media Instructions O OS Operating System P PCI Peripheral Component Interconnect PMR Problem Management Record POST Power On Self Test PXE Pr...

Страница 142: ... Access Memory SGRAM Synchronous Graphic Random Access Memory T TCP IP Transmission Control Protocol Internet Protocol U USB Universal Serial Bus V VESA Video Electronics Standards Association VM Virtual Machine 130 IBM Network Station ...

Страница 143: ...ard Clearing the administrator password and 24 CMOS battery exchanging the lithium 20 codes and text messages NS Boot error 76 communication cable required types of 6 hardware 6 CompactFlash card and reading a CompactFlash card Clearing the administrator password and CMOS creating a recovery 24 installing an optional 19 configuration error table 105 configuring an IBM Network Station to boot from ...

Страница 144: ...cation selecting the voltage for your 21 logic unit removing the 18 replacing the 9 login IBM server 33 low power states Monitor 35 low power states System 35 M MAC address changing the local 49 management power 62 management Application 33 Management Power 34 Management Printer 33 manually updating the NS Boot code 43 memory exchanging the 20 upgrade options 7 message number 78 messages BIOS erro...

Страница 145: ...Flash creating a 25 Remote program load RPL 32 removing the logic unit to install parts 18 removing the power supply 22 replacement parts ordering 11 Replacing all other parts 10 Replacing Network Station parts 9 replacing the logic unit 9 replacing the power supply 22 reset password 24 resetting the administrator password 24 resolution setting the display 46 retry settings changing the 50 Returni...

Страница 146: ...y 43 updating the NS Boot version H2033190 03 31 99 111 upgrade options memory 7 upgrading hardware features 7 utility configuring the Network Station from the BIOS setup 51 configuring the Network Station from the NS Boot 43 entering the setup 51 overview setup 51 screens primary setup 52 selecting a setup 39 V verbose diagnostic messages enabling 49 version Identifying the NS Boot 43 version H20...

Страница 147: ...nformation in this book is Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Accurate h h h h h Complete h h h h h Easy to find h h h h h Easy to understand h h h h h Well organized h h h h h Applicable to your tasks h h h h h Please tell us how we can improve this book Thank you for your responses May we contact you h Yes h No When you send comments to IBM you grant IBM a nonexclusi...

Страница 148: ...PAID BY ADDRESSEE IBM CORPORATION ATTN DEPT 542 IDCLERK 3605 Highway 52 N ROCHESTER MN 55901 7829 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ...

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Страница 150: ...IBMR Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber SY44 0073 01 ...

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