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Chapter 5. Solving problems

This section provides basic troubleshooting information to help you identify and
resolve some problems that might occur.

If you cannot locate and correct the problem using the information in this chapter,
see Appendix A, “Getting help and technical assistance” on page 87 for more
information.

Diagnostic tools overview

The following tools are available to help you identify and resolve hardware-related
problems:

v

Computer Support flowchart

The Computer Support flowchart on the following page will help you determine
how to access help from IBM and register your computer.

v

POST beep codes and error messages

The power-on self-test generates beep codes and messages to indicate
successful test completion or the detection of a problem. See “Power-on self-test
(POST)” on page 57 for more information.

v

Diagnostic programs

The system diagnostic programs are on the

Device Drivers and IBM Enhanced

Diagnostics

CD. These programs are the primary methods of testing the major

components of your computer. See “Diagnostic programs and error messages”

on page 65 for more information.

v

Troubleshooting chart

This charts lists problem symptoms and steps to correct each problem. See the
“Troubleshooting charts” on page 73 for more information.

v

System-board error LEDs

An LED on the system board might also be lit to help isolate an error indicated
by the system error LED on the front of the computer. See the “System-board
error LEDs” on page 79 for more information.

© Copyright IBM Corp. 2002

55

Содержание 6219 - IntelliStation M - Pro

Страница 1: ...User s Guide Type 6219 IntelliStation M Pro ...

Страница 2: ......

Страница 3: ...IBM IntelliStation M Pro Type 6219 User s Guide SC59 P566 40 ...

Страница 4: ...endix B Warranty information on page 89 and Appendix C Notices on page 101 First Edition December 2002 Copyright International Business Machines Corporation 2002 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp ...

Страница 5: ...s diskette 14 Using video features 15 Video device drivers 15 Changing monitor settings 15 Using audio features 16 Using security features 16 Anti intrusion features 16 Component protection 17 Data protection 17 Locking the keyboard 17 Updating system programs 17 Managing your computer 18 Shutting down your operating system 19 Turning off the computer 19 Chapter 3 Configuring your computer 21 Usin...

Страница 6: ...l connectors 51 Ultra320 SCSI connector 52 Universal Serial Bus connectors 52 Video connector 53 Chapter 5 Solving problems 55 Diagnostic tools overview 55 Power on self test POST 57 POST beep codes 57 POST error messages 59 Diagnostic programs and error messages 65 Text messages 66 Starting the diagnostic programs and viewing the test log 66 Diagnostic error message tables 67 Small computer syste...

Страница 7: ...Getting help and information from the World Wide Web 87 Software service and support 88 Hardware service and support 88 Appendix B Warranty information 89 Warranty period 89 Problem determination 89 Warranty service and support 90 International Warranty Service 90 Purchasing additional services 91 IBM Statement of Limited Warranty Z125 4753 06 8 2000 92 Part 1 General Terms 92 Part 2 Country uniqu...

Страница 8: ...vi IBM IntelliStation M Pro Type 6219 User s Guide ...

Страница 9: ...n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du installerer dette produktet Antes de instalar este produto leia as Informações sobre Se...

Страница 10: ...t cables as described in the following table when installing moving or opening covers on this product or attached devices To connect 1 Turn everything OFF 2 First attach all cables to devices 3 Attach signal cables to connectors 4 Attach power cords to outlet 5 Turn device ON To disconnect 1 Turn everything OFF 2 First remove power cords from outlet 3 Remove signal cables from connectors 4 Remove ...

Страница 11: ...laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Statement 4 18 kg 39 7 lb 32 kg 70 5 lb 55 kg 121 2 lb CAUTION Use safe practices when lifting Statement 5 CAUTION The power control button on the device and the power switch o...

Страница 12: ...el attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician x IBM IntelliStation M Pro Type 6219 User s Guide ...

Страница 13: ...bject weighing more than 50 kg 110 lb on top of rack mounted devices 50 kg 110 lb Declaración 23 PRECAUCIÓN No coloque ningún objeto que pese más de 50 kg 110 libras encima de los dispositivos montados en bastidor 50 kg 110 libras Safety xi ...

Страница 14: ...gen 50 kg Notice nø 23 ATTENTION Ne posez pas d objet dont le poids dépasse 50 kg sur les unités montées en armoire 50 kg Varningsmeddelande 23 VARNING Placera inte något föremål som väger mer än 50 kg ovanpå rackmonterade enheter 50 kg xii IBM IntelliStation M Pro Type 6219 User s Guide ...

Страница 15: ... er montert i et kabinett 50 kg Avviso 23 ATTENZIONE Non poggiare oggetti che pesano più di 50 kg sulla parte superiore delle unità montate in rack 50 kg Turvaohje 23 Varoitus Telineeseen asennettujen laitteiden päälle ei saa asettaa yli 50 kilon painoista esinettä 50 kg Safety xiii ...

Страница 16: ...monteerd 50 kg Forskrift 23 Pas på Anbring ikke genstande der vejer mere end 50 kg oven på enheder der er monteret i rack 50 kg Instrução 23 CUIDADO Não coloque nenhum objeto com peso superior a 50 kg 110 lbs sobre dispositivos montados em rack 50 kg 110 lbs xiv IBM IntelliStation M Pro Type 6219 User s Guide ...

Страница 17: ...23 50 110 50 110 23 50 50 Safety xv ...

Страница 18: ... 23 50 50 23 50 110 50 110 50 Kg 50 23 xvi IBM IntelliStation M Pro Type 6219 User s Guide ...

Страница 19: ...23 50 110 50 110 23 50 110 50 110 23 50 50 Safety xvii ...

Страница 20: ...23 50 110 50 110 23 50 110 50 110 23 50 50 110 xviii IBM IntelliStation M Pro Type 6219 User s Guide ...

Страница 21: ...23 50 110 50 110 23 50 110 50 110 Instrução 23 Safety xix ...

Страница 22: ...Instrução 23 CUIDADO Não coloque nenhum objeto com peso superior a 50 kg 110 lbs sobre dispositivos montados em rack 50 kg 110 lbs xx IBM IntelliStation M Pro Type 6219 User s Guide ...

Страница 23: ...ered for reference to the corresponding statement in the Safety Information book The following notices and statements are used in the documentation v Notes These notices provide important tips guidance or advice v Important These notices provide information or advice that might help you avoid inconvenient or problem situations v Attention These notices indicate potential damage to programs devices...

Страница 24: ...nstalling and configuring small computer system interface SCSI device drivers and devices v Readme files on the Device Drivers and IBM Enhanced Diagnostics CD Several readme files on this CD contain information about the diagnostic tools and preinstalled device drivers Other readme files on this CD contain information about the various adapters and devices that might be installed in or attached to...

Страница 25: ...ne in rear v Dual channel IDE controller Video adapter depending on your model v Matrox Millennium G450 DVI I 4X with 32 MB double data rate DDR synchronous dynamic random access memory SDRAM video memory and a single DVI I or dual analog connectors or dual VGA monitor capability with the pigtail cable that comes with the computer v NVIDIA Quadro4 280NVS LFH 60 AGP 8X with 64 MB double data rate D...

Страница 26: ...Managing your computer on page 18 for more information v Integrated network environment support Your computer comes with an Ethernet controller on the system board This controller has an interface for connecting to a 10 Mbps 100 Mbps or 1 Gbps network The computer automatically selects between 10BASE T 100BASE TX and Gigabit environments The controller provides full duplex FDX capability which ena...

Страница 27: ...v PC Doctor for Windows This program contains diagnostic tools that you can use within your Windows operating system In addition to isolating hardware problems these tools provide information about your computer operating environment and some software components Support documentation is built into the help system See also Creating an IBM Enhanced Diagnostics diskette on page 82 v Device drivers De...

Страница 28: ...her a Lotus SmartSuite CD or a proof of entitlement to receive one free CD version of the Lotus SmartSuite package To install your SmartSuite package insert the Lotus SmartSuite CD into the CD ROM drive or contact your network administrator for assistance Software available on the World Wide Web The following list contains some of the software that is available on the World Wide Web at http www ib...

Страница 29: ...nty v Advanced Configuration and Power Interface ACPI v Auto restart initial program load IPL power supply v Automatic computer restart after a power failure v Automatic error retry or recovery v Boot block recovery v Built in menu driven configuration and setup programs v Built in menu driven SCSI configuration programs some models v CD based diagnostic programs v Cooling fans with speed sensing ...

Страница 30: ...8 IBM IntelliStation M Pro Type 6219 User s Guide ...

Страница 31: ...ceive activity LED CD ROM drive activity LED When this LED is lit it indicates that the CD ROM drive is in use CD eject button Press this button to insert a CD into or remove a CD from the CD ROM drive Diskette drive activity LED When this LED is lit it indicates that the diskette drive is in use Diskette eject button Press this button to release a diskette from the diskette drive Hard disk drive ...

Страница 32: ...ector to send audio signals from the computer to external devices such as speakers with built in amplifiers headphones multimedia keyboards or the audio line in jack on a stereo system USB ports Use these connectors to connect USB devices to your computer using redundant Plug and Play technology Turning on the computer When the computer is connected to an ac power source but is not turned on the o...

Страница 33: ...e models on page 26 During startup you might not see Press F1 for Configuration Setup If you want to see the prompt see the instructions for displaying the prompt in Using the Configuration Setup Utility program on page 21 Use the Configuration Setup Utility program to configure your computer with passwords PCI adapters and other options The Configuration Setup Utility menu is displayed at the top...

Страница 34: ...ons in the documentation provided with the operating system If you are installing another Microsoft Windows operating system follow the instructions in the readme file on the Device Drivers and IBM Enhanced Diagnostics CD to install the device drivers If you install other than a Microsoft Windows operating system you might need additional software or device drivers Note If you experience problems ...

Страница 35: ...ve access to the Internet Using Access IBM Access IBM is an interface through which you can quickly access information or perform specific tasks The following choices are available from the Access IBM Welcome window v How do I Select this choice to display information about tasks that are typically performed immediately after you install a new computer such as personalizing your computer to fit yo...

Страница 36: ...ge from the World Wide Web v Create a diskette from the Device Drivers and IBM Enhanced Diagnostics CD Complete the following steps to create an IBM Enhanced Diagnostics diskette using Access IBM 1 Double click the Access IBM icon and click the How do I tab then click Protect data 2 Click Creating emergency diskettes Diagnostics diskette A help panel with instructions for creating a diagnostics di...

Страница 37: ...greater speed higher resolution more available colors and flicker free images Device drivers for the graphics adapter and a readme file with instructions for installing the device drivers are provided on the Device Drivers and IBM Enhanced Diagnostics CD that comes with your computer and in the c ibmtools drivers directory on the hard disk Use the device driver installation instructions if you nee...

Страница 38: ...e audio connectors in your computer are 3 5 mm 0 125 in mini jacks For the location of the audio connectors see Input output connectors on page 49 Line in This connector accepts audio signals into the computer sound system from external devices such as the line output from a stereo television or a musical instrument One line in connector is on the rear of the computer Line out This connector sends...

Страница 39: ...logy SMART hard disk drive that is enabled to report potential hard disk failures If an error is detected a Desktop Management Interface DMI compliant warning message is sent to the monitor screen and if the computer is part of a network to an administrator console When an error is detected the data on the hard disk can be backed up and the drive replaced v Virus protection Your computer has built...

Страница 40: ... more details v IBM Director Agent The IBM Director Agent streamlines and automates personal computer PC systems management and support tasks such as asset deployment and tracking These utilities are available for IBM computers at no additional charge helping to reduce total cost of ownership of networked computers IBM Director Agent is available at http www ibm com pc support on the World Wide We...

Страница 41: ...Save and close all files with which you are working 2 Close all open applications 3 Click the Windows start button 4 Click Turn Off Computer then click Turn Off to confirm Turning off the computer When you turn off the computer and leave it connected to ac power the computer can respond to requests such as a remote request to turn on the computer To remove all power from the computer you must disc...

Страница 42: ...l button on the front of the computer to start an orderly shutdown of the operating system and turn off the computer if your operating system supports this feature Note After turning off the computer wait at least 5 seconds before you press the power control button to turn on the computer again v You can press and hold the power control button for more than 4 seconds to cause an immediate shutdown...

Страница 43: ...IOS code that comes with your computer You can use the Boot Menu program to change the startup sequence for one startup session without changing settings in the Configuration Setup Utility program v Ethernet controller configuration To configure the integrated Gigabit Ethernet controller see Configuring the Gigabit Ethernet controller on page 28 Using the Configuration Setup Utility program This s...

Страница 44: ...nnot edit the fields of the configuration and system information v System Information Select this choice to view the machine type and model number the computer serial number and the revision level or issue date of the BIOS code that is stored in the flash electrically erasable programmable ROM EEPROM v Devices and I O Ports Select this choice to view or change the assignments for devices and input...

Страница 45: ...drive security settings to prevent tampering with important data You can set Floppy Drive and Hard Disk Drive security settings to Normal Write Protect All Sectors and Write Protect Boot Sectors v Advanced Setup Select this choice to change the values for advanced hardware features such as PCI configuration and Plug and Play operating system settings A message appears above the choices on this men...

Страница 46: ...assword you can regain access to the computer through one of the following methods v If you have forgotten the user password and an administrator password is set type the administrator password at the power on prompt Start the Configuration Setup Utility program and change the user password v Clear CMOS settings by changing the position of the CMOS recovery jumper See Erasing a lost or forgotten p...

Страница 47: ...if you do not use the Configuration Setup Utility program to change or delete the password the next time you start the computer the original user password will be reinstated 5 Connect the computer to a power source keyboard monitor and mouse 6 Turn on the computer You can now start the Configuration Setup Utility program and either delete the old password or set a new user password Enabling Broadc...

Страница 48: ...e SCSISelect utility program 1 Turn on the computer 2 When the Press CTRL A for SCSISelect Utility prompt appears press Ctrl A Note If an administrator password has been set you are prompted to type the password to start the SCSISelect Utility program 3 When the question Would you like to configure the host adapter or run the SCSI disk utility appears make your selection and press Enter 4 Use the ...

Страница 49: ...nced configuration options v SCSI Disk Utilities Select this choice to view the SCSI IDs that are assigned to each device or to format a SCSI device To use the utility program select a drive from the list Read the instructions on the screens carefully before making a selection Note If you press Ctrl A before the selected drives are ready an Unexpected SCSI Command Failure screen might appear Resta...

Страница 50: ... full duplex or half duplex mode as appropriate The Ethernet controller supports optional modes such as teaming priority packets load balancing fault tolerance and virtual LANs which provide better performance security and throughput These modes apply to the integrated Ethernet controller and to controllers on supported Ethernet adapters You do not need to set any jumpers or configure the controll...

Страница 51: ...abilizing feet on page 34 for more information v The blue color on components and labels identifies touch points where you can grip a component move a latch and so on v For a list of supported options for your computer go to http www ibm com pc on the World Wide Web then select your country and navigate to the list of options for your computer System reliability considerations To help ensure prope...

Страница 52: ...ckage and install it directly into the computer without setting down the device If it is necessary to set down the device put it back into its static protective package Do not place the device on your computer cover or on a metal surface v Take additional care when handling devices during cold weather Heating reduces indoor humidity and increases static electricity Major components of the computer...

Страница 53: ...rs The following illustration shows the system board connectors for user installable options Microprocessor and fan U6 AGP Battery DIMM 1 DIMM 3 DIMM 2 DIMM 4 PCI 1 PCI 2 PCI 3 PCI 4 PCI 5 Mini PCI Chapter 4 Installing options 31 ...

Страница 54: ...ondary IDE SEC IDE CN12 SCSI LED connector CN20 System error LED CN25 Primary IDE PRI IDE CN11 Diskette drive CN9 Front USB CN13 Wake on LAN connector CN4 Microprocessor power Internal speaker connector Rear fan CN15 Password check JP1 jumper Boot block jumper JP2 CMOS clear jumper JP3 Intrusion switch CN22 Ethernet activity LED 32 IBM IntelliStation M Pro Type 6219 User s Guide ...

Страница 55: ...The IDE models have a shorter extender card as shown in the following illustration Extender card Chapter 4 Installing options 33 ...

Страница 56: ...wo front feet on the bottom of the computer rotate 90 degrees to provide additional stability When installing options in the computer you might find it easier to lay the computer on its side If you do so rotate the feet inward toward the computer so that they do not break off Removing the side cover To remove the side cover you might find it easier to lay the computer on its side If you do move th...

Страница 57: ... see Replacing the side cover on page 47 Attention For proper cooling and airflow replace the cover before turning on the computer Operating the computer with the cover removed might damage computer components Removing and installing the support bracket When working with some devices such as hard disk drives adapters and memory modules you must first remove the support bracket to access the device...

Страница 58: ...ter If you need to change the switch or jumper settings on your adapter follow the instructions that come with the adapter v You can install only 32 bit adapters in the 32 bit PCI slots 1 through 5 v You can install full length adapters in all five expansion slots None of the expansion slots are hot plug slots v Your computer supports 5 0 V signaling and universal PCI adapters it does not support ...

Страница 59: ...d remove it from the computer Rotate the front adapter retention bracket to the open position If you are installing a smaller adapter remove only the rear adapter retention bracket 6 If there is an adapter already installed in the slot remove it and place it on a static protective surface If the slot is empty remove the expansion slot cover From the rear of the computer press on the slot cover Gra...

Страница 60: ...a screw insert one backup expansion slot screw stored next to slot 1 through the top of each adapter bracket into the screw hole and secure the adapter before proceeding to the next step 12 Reinstall the rear adapter retention bracket then rotate the bracket to the closed locked position Note The rear retention bracket rests against the computer side cover You might find it easier to lay the compu...

Страница 61: ... cannot be used with an optional SCSI adapter Complete the following steps to cable an optional SCSI adapter 1 Install the SCSI adapter see Installing an adapter on page 37 2 Connect the SCSI signal cable to the adapter and to one or more of the signal cable connectors on the rear of the SCSI devices 3 Connect the SCSI activity indicator cable to the adapter and to the SCSI LED connector on the sy...

Страница 62: ...lim high or 5 25 in half high removable media drive such as a tape backup drive in bay 2 3 The IntelliStation M Pro computer supports only one diskette drive 4 To install a 3 5 in drive in a 5 25 in bay you must use the 5 25 in conversion kit supplied with the option 5 The electromagnetic interference EMI integrity and cooling of the computer are protected by having all bays and PCI slots covered ...

Страница 63: ...and power cords then remove the side cover see Removing the side cover on page 34 4 Remove the support bracket see Removing and installing the support bracket on page 35 5 Use a screwdriver to pry the filler panel and EMC shield away from the computer Note If you are installing a drive that contains a laser observe the following safety precaution Statement 3 CAUTION When laser products such as CD ...

Страница 64: ... drive and the other end of this cable into the appropriate IDE or SCSI connector on the system board See Power and signal cables for internal drives on page 44 for additional information about cabling drives and System board internal connectors on page 32 for the location of IDE and SCSI connectors on the system board If there are open connectors on the cables connecting existing IDE or SCSI driv...

Страница 65: ...o the drive cage until the plastic tabs on the drive guide rails lock into place in the drive cage Clear any cables that might impede the replacement of the drive cage 8 Determine whether the drive is an IDE or SCSI device then connect one end of the appropriate signal cable into the back of the drive and the other end of this cable into the appropriate IDE or SCSI connector on the system board Se...

Страница 66: ...s that can be attached to different drives these connectors vary in size v Signal cables Signal cables are typically flat cables also called ribbon cables that connect IDE SCSI and diskette drives to the system board Two or three types of signal cable come with your computer IDE The wider IDE signal cable has three connectors One of these connectors is attached to the drive one is a spare and the ...

Страница 67: ...cturers If you install a second pair of DIMMs in DIMM 3 and DIMM 4 memory connectors they do not have to be the same size speed type and technology as the DIMMs you installed in DIMM 1 and DIMM 2 memory connectors However the size speed type and technology of the DIMMs you install in DIMMs 3 and DIMM 4 memory connectors must match each other 6 Install only 133 MHz memory bus 2 5 V 184 pin double d...

Страница 68: ...move the DIMM then reinsert it DIMM connector 1 DIMM connector 2 DIMM connector 3 DIMM connector 4 12 If you have other options to install or remove do so now 13 Push the drive cage outward and press in on the drive cage release tab then rotate the cage back into the computer 14 Replace the support bracket see Removing and installing the support bracket on page 35 15 Replace the side cover see Rep...

Страница 69: ...s together with a lock After you add the security cable be certain it does not interfere with other cables connected to the computer Rope clip 6 If you have other options to install or remove do so now otherwise replace the side cover see Replacing the side cover 7 Reconnect the external cables and power cords Turn on the attached devices and turn on the computer Replacing the side cover If you re...

Страница 70: ...tlets 5 Turn on the attached devices then turn on the computer Connecting external options You can connect a number of optional external devices to the connectors on the rear and front of the computer Complete the following steps to attach an external device 1 Review the Installation guidelines on page 29 the safety precautions listed in Statement 1 and Statement 5 in the safety information on pag...

Страница 71: ...eo The following illustration shows the locations of these connectors Power cord connector Mouse Keyboard Parallel Serial 1 Serial 2 USB 2 USB 1 Mic Line in Line out Ethernet Video 1394 1394 IEEE FireWire connector The following sections describe these connectors Audio connectors The audio connectors are used to connect external audio equipment to the computer Mic pink Line in blue Line out green ...

Страница 72: ...re is one Ethernet connector on the rear of the computer Use this connector to connect the computer to a 10 Mbps 100 Mbps or 1000 Mbps network The following illustration shows an Ethernet connector 1 8 Link LED green Activity LED green Connect a Category 3 4 or 5 unshielded twisted pair UTP cable to this connector The 100BASE TX and 1000BASE T Fast Ethernet standards require Category 5 or higher c...

Страница 73: ...nector supports three standard Institute of Electrical and Electronics Engineers IEEE 1284 modes of operation standard parallel port SPP enhanced parallel port EPP and extended capability port ECP If you configure the parallel port to operate in bidirectional mode it supports the ECP and EPP modes When the parallel connector is configured as bidirectional use an IEEE 1284 compliant cable that does...

Страница 74: ... SCSI controller to identify the device and ensure that different devices on the same SCSI channel do not attempt to transfer data simultaneously SCSI devices that are connected to different SCSI channels can have duplicate SCSI IDs See the information that is provided with the device for instructions about setting its SCSI ID Universal Serial Bus connectors There are four Universal Serial Bus USB...

Страница 75: ...problems viewing information with a second monitor see Changing monitor settings on page 15 Models with the Wildcat 4 7110 or NVIDIA Quadro4 980XGL video adapter come with a DVI I to VGA style analog converter for each DVI I connector Note On the Wildcat 4 7110 video adapter the first or only monitor must be connected to the bottom connector connector number 1 Models with the Matrox Millennium G45...

Страница 76: ...54 IBM IntelliStation M Pro Type 6219 User s Guide ...

Страница 77: ...f test generates beep codes and messages to indicate successful test completion or the detection of a problem See Power on self test POST on page 57 for more information v Diagnostic programs The system diagnostic programs are on the Device Drivers and IBM Enhanced Diagnostics CD These programs are the primary methods of testing the major components of your computer See Diagnostic programs and err...

Страница 78: ...of BIOS and download the latest level of diagnostics You can download this code at http www ibm com pc support No No Yes Yes Yes Check all cables for loose connections and verify that all optional devices you installed are on the compatibility matrix You can view the at compatibility matrix http www pc ibm com us compat intellistation Computer working properly Problem solved Problem solved Problem...

Страница 79: ...ep codes are No beeps If no beep occurs after your computer completes POST call for service Continuous beep Your startup boot microprocessor has failed or your system board or speaker subsystem might contain a failing component If the system continues through POST with no errors call for service If no video appears the startup processor has failed Beep codes for specific failures Beep codes indica...

Страница 80: ... 1 4 Time of Day clock test has failed 3 2 1 Serial port test has failed 3 2 2 Parallel port test has failed 3 2 4 Comparison of CMOS memory size against actual has failed 3 3 1 A memory size mismatch has occurred Reseat the memory modules or install a memory module If the problem persists call for service 3 3 2 Critical SMBUS error occurred I2C bus has failed Call for service 3 3 3 No optional me...

Страница 81: ...Action Take the following steps to correct the problem 1 If you just installed a microprocessor verify that the microprocessor is installed and seated correctly 2 If the problem remains call for service 151 A real time clock RTC error occurred Action Call for service 161 The real time clock battery has failed Action Replace the battery yourself or call for service You can use the computer until yo...

Страница 82: ...elect System Security Then follow the instructions on the screen If this information cannot be restored call for service 185 A power failure damaged the stored information about the drive startup sequence Action From the Configuration Setup Utility program main menu select Start Options then follow the instructions on the screen If this information cannot be restored call for service 186 A system ...

Страница 83: ...d prevent the POST error message from being displayed during startup Running the diagnostic tests can isolate the computer component that failed but you must have your computer serviced If the error message remains call for service Note If you just connected a new mouse or other pointing device turn off the computer and disconnect that device Wait at least 5 seconds then turn on the computer If th...

Страница 84: ...m 1 Make sure that the PCI adapter and all other adapters are set correctly in the Configuration Setup Utility program If the interrupt resource settings are not correct change the settings 2 If all interrupts are being used by other adapters you might need to remove an adapter to make an interrupt available to the PCI adapter or force other adapters to share an interrupt 1962 No valid startup dev...

Страница 85: ...d memory resources that are not available Action Take the following steps to correct the problem 1 Make sure that the PCI adapter and all other adapters are set correctly in the Configuration Setup Utility program If the memory resource settings are not correct change the settings 2 If all memory resources are being used you might need to remove an adapter to make memory available to the PCI adapt...

Страница 86: ...puter without the adapters reinstall each adapter one at a time and retest after each is reinstalled When an adapter fails replace it If the problem remains call for service 01295085 The ECC checking hardware test failed Action Call for service 01298001 No update data is available for the processor Action Update the system BIOS code to a level that supports the microprocessors installed in the com...

Страница 87: ...s contain the error codes that might be displayed in the detailed test log and summary log when running the diagnostic programs The error code format is as follows fff ttt iii date cc text message where fff is the three digit function code that indicates the function being tested when the error occurred For example function code 201 is for memory ttt is the three digit failure code for the exact t...

Страница 88: ...ystem configuration Warning This result occurs when a possible problem is reported during the diagnostic test such as when a device that is to be tested is not installed Test Specific String is additional information that is used to analyze the problem Starting the diagnostic programs and viewing the test log The IBM Enhanced Diagnostics programs isolate problems from your computer hardware and so...

Страница 89: ...matted yourself this function does not work with preformatted diskettes If the diskette has sufficient space for the test log the diskette may contain other data b The system maintains the test log data while the system is turned on When you turn off the power to the computer the test log is cleared Diagnostic error message tables The following tables provide descriptions of the error messages tha...

Страница 90: ...30 SCSI interface Failed SCSI adapter in slot n failed register counter power test where n is the slot number of the failing adapter See the information provided with the adapter for instructions If the problem remains call for service 089 Microprocessor test Failed Any failure message 1 Verify that the microprocessor is installed and seated correctly 2 If your computer does not have the latest le...

Страница 91: ...e 1 Verify the microprocessor is installed and seated correctly 2 If your computer does not have the latest level of BIOS code installed update the BIOS code to the latest level 3 If the problem remains call for service 206 Diskette drive Failed Internal diskette drive 1 Run the test with another diskette drive 2 Verify that the cables are properly connected to the diskette drive 3 Run the test ag...

Страница 92: ...ber 1 Check the cables and power connections to the drive 2 Replace the hard disk drive 3 Call for service Aborted Could not establish drive parameters 1 Check the cables and power connections to the drive 2 Replace the hard disk drive 3 Call for service 70 IBM IntelliStation M Pro Type 6219 User s Guide ...

Страница 93: ...rvice Note The push button test is applicable only to SCSI tape drives that have a push button The self diagnostic failed for device n on adapter m where n is the number of the device and m is the adapter number The unload eject test failed for device n on adapter m where n is the number of the device and m is the adapter number The unload eject push button test failed for device n on adapter m wh...

Страница 94: ...h the monitor 405 Ethernet Failed In PCI slot n where n is the PCI slot number in which the failing Ethernet adapter is installed 1 Replace the Ethernet adapter in slot n 2 If the problem remains call for service On system board 1 Verify that the Ethernet adapter is not disabled in the BIOS 2 Call for service 415 Modem Failed Cable modem 1 Verify that the modem is present and properly connected to...

Страница 95: ...s are especially useful for isolating operating system and device driver problems Complete the following steps to use PC Doctor for Windows 1 On the Windows desktop click Start All Programs PC Doctor PC Doctor 2 Follow the instructions on the screen Help is available online Troubleshooting charts You can use the troubleshooting charts in this section to find solutions to problems that have definit...

Страница 96: ...ry another diskette if you have one v The diskette is inserted correctly in the drive v The diskette contains the necessary files to start the computer v The software program is working properly v The cable is installed correctly in the proper orientation 2 To prevent diskette drive read write errors be sure the distance between monitors and diskette drives is at least 76 mm 3 in If the problem re...

Страница 97: ... device in each SCSI chain is terminated correctly If the problem remains call for service Keyboard mouse or pointing device problems Keyboard mouse or pointing device symptom Suggested action All or some keys on the keyboard do not work Verify that v The keyboard cable is securely connected to the system and the keyboard and mouse cables are not reversed v Both the computer and the monitor are tu...

Страница 98: ... action The computer emits a continuous tone during POST The startup boot microprocessor is not working properly Call for service Monitor problems Monitor symptom Suggested action Testing the monitor See the information that comes with the monitor for adjusting and testing instructions Some IBM monitors have their own self tests The screen is blank Verify that v The computer power cord is plugged ...

Страница 99: ...the correct machine is selected if applicable 2 Make sure all cables are locked down If the problem remains call for service Option problems Option symptom Suggested action An IBM option that was just installed does not work 1 Verify that v The option is designed for the computer see the ServerProven list on the World Wide Web at http www ibm com pc compat v You followed the installation instructi...

Страница 100: ...you are using an ACPI or non ACPI operating system If you are using a non ACPI operating system 1 Press Ctrl Alt Delete 2 Turn off the computer by holding the power control button for 4 seconds 3 If computer fails during BIOS POST and the power control button does not work remove the ac power cord If the problem remains call for service Printer problems Printer symptom Suggested action The printer...

Страница 101: ... with the software Note If you have just installed an adapter or memory you might have a memory address conflict v The software is designed to operate on the computer v Other software works on the computer v The software that you are using works on another computer If you received any error messages when using the software program see the information that comes with the software for a description ...

Страница 102: ... software error messages see the information supplied with the operating system and application program To determine whether problems are caused by the software verify that v Your computer has the minimum memory requirements needed to use the software For memory requirements see the information that comes with the software Note If you have just installed an adapter or memory you might have a memor...

Страница 103: ... program runs independently of the operating system If you are using FDISK Disk Management or another utility to reformat the hard disk you might see the partition where the Product Recovery program is stored Do not delete this partition otherwise the Product Recovery program will be lost If your hard disk drive including the partition where the Product Recovery program resides becomes damaged or ...

Страница 104: ...ecovery program and the Device Drivers and IBM Enhanced Diagnostics CD Notes 1 Before you can recover or install device drivers your operating system must be installed on your computer 2 Ensure that you have the documentation and software media for the device before you start recovering or installing device drivers 3 Device drivers for IBM devices and the instructions to install them readme txt ar...

Страница 105: ...file you downloaded and x is the letter for the diskette drive then press Enter The downloaded file is self extracting and is copied to the diskette When the copy completes store the diskette in a safe place Complete the following steps to create an IBM Enhanced Diagnostics diskette from the Device Drivers and IBM Enhanced Diagnostics CD 1 Insert a formatted blank high density diskette into the di...

Страница 106: ...rrupted while POST BIOS code is being updated flash update your computer might not restart reboot correctly If this happens use the following procedure to recover 1 Review the safety information beginning on page vii and Handling static sensitive devices on page 29 2 Copy the flashfil fls file from the POST BIOS update flash diskette to a blank formatted diskette 3 Insert the diskette containing t...

Страница 107: ...ord and start the Configuration Setup Utility program At this time you can either delete the old password or set a new user password If you do not change or delete the password the next time you start the computer the original user password will be reinstated 10 Connect the computer to a power source keyboard monitor and mouse 11 Turn on the computer The Configuration Setup Utility program starts ...

Страница 108: ... on page 35 4 Remove the battery a Use a fingernail to press the top of the battery clip away from the battery The battery pops up when released b Use your thumb and index finger to lift the battery from the socket 5 Insert the new battery a Tilt the battery so that you can insert it into the socket on the side opposite the battery clip b Press the battery down into the socket until it clicks into...

Страница 109: ...es and IntelliStation systems operating systems and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software problem see the information for the operating system or program Using the documentation Information about your IBM xSeries or IntelliStation system and preinstalled software if any is available in th...

Страница 110: ... for a fee with usage configuration and software problems with xSeries servers IntelliStation workstations and appliances For information about which products are supported by Support Line in your country or region go to http www ibm com services sl products For more information about Support Line and other IBM services go to http www ibm com services or go to http www ibm com planetwide for suppo...

Страница 111: ...the IBM Statement of Limited Warranty for IBM Machines a glossary of terms used in the Statement of Limited Warranty Frequently Asked Questions FAQ and links to Product Support Web pages The IBM Statement of Limited Warranty is available from this Web site in 29 languages in Portable Document Format PDF Machine IBM IntelliStation M Pro Type 6219 Country or region Warranty period Service delivery m...

Страница 112: ...hat are required after a product has been shipped from IBM In those instances IBM will make Engineering Changes ECs available that apply to your hardware v Customer replaceable units CRUs Some parts of IBM xSeries and IntelliStation systems are designated as customer replaceable units IBM ships CRUs to you for replacement by you CRUs include keyboards monitors memory diskette drives hard disk driv...

Страница 113: ...of a particular machine type In addition some countries or regions might have fees and restrictions that apply at the time of service To determine whether your system is eligible for IWS go to http www ibm com pc support and click Warranty lookup Purchasing additional services During and after the warranty period you can purchase additional services such as support for IBM and non IBM hardware ope...

Страница 114: ...eplace it with one that is at least functionally equivalent you may return it to your place of purchase and your money will be refunded Extent of Warranty The warranty does not cover the repair or exchange of a Machine resulting from misuse accident modification unsuitable physical or operating environment improper maintenance by you or failure caused by a product for which IBM is not responsible ...

Страница 115: ...s involve the removal of parts and their return to IBM A part that replaces a removed part will assume the warranty service status of the removed part Before IBM or your reseller exchanges a Machine or part you agree to remove all features parts options alterations and attachments not under warranty service You also agree to 1 ensure that the Machine is free of any legal obligations or restriction...

Страница 116: ...RISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU Governing Law Both you and IBM consent to the application of the laws of the country in which you acquired the Machine to govern interpret and enforce all of your and IBM s rights duties and obligations arising from or relating in any manner to the s...

Страница 117: ...r arbitrators designated in conformity with those rules shall have the power to rule on their own competence and on the validity of the Agreement to submit to arbitration The arbitration award shall be final and binding for the parties without appeal and the arbitral award shall be in writing and set forth the findings of fact and the conclusions of law All proceedings shall be conducted including...

Страница 118: ...t PEOPLE S REPUBLIC OF CHINA PRC Governing Law The following replaces this Section Both you and IBM consent to the application of the laws of the State of New York except when local law requires otherwise to govern interpret and enforce all your and IBM s rights duties and obligations arising from or relating in any manner to the subject matter of this Agreement without regard to conflict of law p...

Страница 119: ...ich the warranty service is being provided except that in 1 Albania Bosnia Herzegovina Bulgaria Croatia Hungary Former Yugoslav Republic of Macedonia Romania Slovakia Slovenia Armenia Azerbaijan Belarus Georgia Kazakhstan Kyrgyzstan Moldova Russia Tajikistan Turkmenistan Ukraine and Uzbekistan the laws of Austria apply 2 Estonia Latvia and Lithuania the laws of Finland apply 3 Algeria Benin Burkin...

Страница 120: ...to the total amount you paid for the Machine that is the subject of the claim For purposes of this item the term Machine includes Machine Code and Licensed Internal Code Applicability of suppliers and resellers unchanged FRANCE Limitation of Liability The following replaces the second sentence of the first paragraph of this Section In such instances regardless of the basis on which you are entitle...

Страница 121: ...WAZILAND Limitation of Liability The following is added to this Section IBM s entire liability to you for actual damages arising in all situations involving nonperformance by IBM in respect of the subject matter of this Statement of Warranty will be limited to the charge paid by you for the individual Machine that is the subject of your claim from IBM UNITED KINGDOM Limitation of Liability The fol...

Страница 122: ...100 IBM IntelliStation M Pro Type 6219 User s Guide ...

Страница 123: ... IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the inform...

Страница 124: ...us Torvalds Other company product or service names may be trademarks or service marks of others Important notes Processor speeds indicate the internal clock speed of the microprocessor other factors also affect application performance CD ROM drive speeds list the variable read rate Actual speeds vary and are often less than the maximum possible When referring to processor storage real and virtual ...

Страница 125: ...s cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures v Reorient or relocate the receiving antenna v Increase the separation between the equipment and receiver v Connect the equipment into an outlet on a circuit different from that t...

Страница 126: ...ent Power cords For your safety IBM provides a power cord with a grounded attachment plug to use with this IBM product To avoid electrical shock always use the power cord and plug with a properly grounded outlet IBM power cords used in the United States and Canada are listed by Underwriter s Laboratories UL and certified by the Canadian Standards Association CSA For units intended to be operated a...

Страница 127: ...y former USSR Vietnam former Yugoslavia Zaire Zimbabwe 13F9997 Denmark 14F0015 Bangladesh Burma Pakistan South Africa Sri Lanka 14F0033 Antigua Bahrain Brunei Channel Islands China Hong Kong S A R Cyprus Dubai Fiji Ghana India Iraq Ireland Kenya Kuwait Malawi Malaysia Malta Nepal Nigeria Polynesia Qatar Sierra Leone Singapore Tanzania Uganda United Kingdom Yemen Zambia 14F0051 Liechtenstein Switze...

Страница 128: ...106 IBM IntelliStation M Pro Type 6219 User s Guide ...

Страница 129: ...2 chart troubleshooting 73 Class B electronic emission notice 103 components of the computer 30 system board 31 computer configuring 21 controls 9 indicators 9 model number 1 serial number 1 shutting down 19 turning on 10 configuration the Ethernet controller 28 configuration programs Boot Menu program 21 Broadcom Multi Boot Agent 21 Configuration Setup Utility program 21 general 21 SCSISelect Uti...

Страница 130: ...79 error messages diagnostic 65 67 software 80 error diagnostic code format 65 Ethernet cabling 50 connector pin number assignments 50 Ethernet continued high performance modes 28 integrated on system board 28 modes 28 pin number assignment 50 port 50 teaming 28 troubleshooting information 81 Ethernet controller 4 configuring 28 Ethernet controller configuration 21 Ethernet controller configuring ...

Страница 131: ...rtant 102 notices book 1 notices continued electronic emission 103 FCC Class B 103 O operating system recovering 81 operating your computer 9 option problems 77 options installation 29 options installation guidelines 29 order of installation memory modules 45 P parallel port connector 51 connector pin assignments 51 problem 78 password administrator 17 23 check jumper setting 25 forgotten power on...

Страница 132: ... using 26 security anti intrusion 16 chassis intrusion detector 17 component protection 17 data protection 17 features 16 locking the keyboard 17 passwords 17 rope clip 46 SMART hard disk drive 17 virus protection 17 serial connector pin assignments 51 serial port problems 79 setting password check jumper 25 shield power control button 10 side cover removing 34 size 3 small computer system interfa...

Страница 133: ...Class B notice 103 universal serial bus USB cables 52 connectors 52 ports 52 Universal Serial Bus USB problems 79 updating system programs 17 using Configuration Setup Utility program 21 Enhanced Diagnostics diskette 83 IBM Setup Utility program 21 passwords 23 Product Recovery program 81 recovery repair diskette 84 SCSISelect Utility program 26 the Boot Menu program 27 V video device drivers 15 D...

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Страница 136: ...IBM Part Number 59P5664 Printed in the United States of America 59P5664 ...

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