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Chapter 6. Troubleshooting
Table 4lists some of the most common issues you can encounter during the
installation of Windows 2000 and Windows XP and WEPOS. Ensure that you follow
all directions in this guide to prevent unnecessary problems.
For additional information and support, visit the KnowledgeBase web site at
www.ibm.com/solutions/retail/store/support. You can search this web site by entering
your criteria in the search boxes provided. See Figure 2.
Table 4. Troubleshooting resolutions
Symptom Resolution
Stop 0x0000007B during Windows Setup This issue might be caused by one of the
following:
v If installing Windows 2000, the installation
media has not been modified to support
the USB CD-ROM drive.
v
The hard disk has not been partitioned in
either a FAT or FAT32 file system format.
v The hard disk has not been formatted.
Error: EULA Missing during Windows Setup The hard disk has not been formatted in a
supported FAT32 file system. Use
FORMAT.com to ensure the proper cluster
size is used on the hard disk.
Error: No Operating System Found Verify the following:
v
Windows setup has not been run.
v
The partition where Windows is installing
has not been set to active.
v BIOS has not been configured to boot
from the hard disk. Check the BIOS setup
boot device list.
Touch screen not working. Follow these steps:
v
Plug in USB mouse.
v
Allow system to detect mouse.
v
Reboot your system.
For additional support, see the following resources:
v
IBM Retail Store Solutions Support, www.ibm.com/solutions/retail/store/support/
v Microsoft Help and Support, http://support.microsoft.com/.
Figure 2. KnowledgeBase search
© Copyright IBM Corp. 2005
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