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Chapter

 

3.

 

Problem

 

determination

 

Note:

  

Refer

 

to

 

IBM

 

Safety

 

Information

 

-

 

Read

 

This

 

First

,

 

GA27-4004,

 

before

 

beginning

 

the

 

procedures

 

in

 

this

 

chapter.

 

Both

 

software

 

errors

 

or

 

hardware

 

failures

 

can

 

cause

 

problems

 

with

 

the

 

4810/4910

 

SurePOS

 

300.

 

This

 

chapter

 

contains

 

troubleshooting

 

information

 

to

 

help

 

you

 

determine

 

the

 

cause

 

of

 

a

 

problem

 

and

 

how

 

to

 

solve

 

it.

 

Preliminary

 

checklist

 

Begin

 

each

 

service

 

call

 

by

 

checking

 

all

 

of

 

the

 

items

 

in

 

this

 

preliminary

 

checklist.

 

If,

 

after

 

performing

 

all

 

the

 

steps,

 

a

 

problem

 

still

 

exists,

 

refer

 

to

 

Table

 

3-1

 

to

 

continue

 

problem

 

determination.

 

1.

   

Observe

 

the

 

power

 

light.

 

If

 

it

 

is

 

not

 

on,

 

refer

 

to

 

Table

 

3-1.

 

2.

   

Verify

 

that

 

the

 

cables

 

are

 

securely

 

and

 

correctly

 

connected.

 

3.

   

Verify

 

that

 

the

 

I/O

 

devices,

 

which

 

have

 

their

 

own

 

power

 

switches,

 

are

 

connected

 

to

 

an

 

ac

 

power

 

outlet

 

that

 

is

 

operating

 

correctly

 

and

 

that

 

the

 

devices

 

are

 

powered

 

on.

 

4.

   

Verify

 

that

 

the

 

contrast

 

and

 

brightness

 

controls

 

on

 

the

 

video

 

display

 

(if

 

attached)

 

are

 

set

 

correctly.

 

5.

   

Verify

 

that

 

all

 

installed

 

hardware

 

devices

 

(such

 

as

 

a

 

memory

 

module,

 

feature

 

card,

 

printer,

 

or

 

mouse)

 

are

 

connected

 

correctly

 

and

 

securely.

 

Table

 

3-1.

 

4810/4910

 

symptoms

 

Symptom

 

Actions

 

The

 

power

 

LED

 

is

 

off.

 

1.

   

Verify

 

that

 

the

 

power

 

cord

 

is

 

plugged

 

into

 

both

 

the

 

wall

 

outlet

 

and

 

the

 

back

 

of

 

the

 

terminal.

 

2.

   

Verify

 

that

 

the

 

voltage

 

switch

 

setting

 

is

 

correct

 

for

 

your

 

area.

 

3.

   

Verify

 

that

 

the

 

terminal

 

is

 

powered

 

on.

 

4.

   

Verify

 

that

 

there

 

is

 

power

 

from

 

the

 

outlet.

 

5.

   

Disconnect

 

all

 

attached

 

devices

 

and

 

feature

 

cards

 

to

 

determine

 

if

 

one

 

is

 

overloading

 

the

 

power

 

supply.

 

If

 

the

 

power

 

light

 

returns,

 

reconnect

 

them

 

one

 

at

 

a

 

time

 

to

 

determine

 

the

 

failing

 

field-replaceable

 

unit

 

(FRU).

 

6.

   

Ensure

 

that

 

all

 

internal

 

cabling

 

and

 

memory

 

modules

 

are

 

correctly

 

inserted.

 

7.

   

Exchange

 

the

 

power

 

supply.

 

8.

   

Exchange

 

the

 

system

 

board.

 

Terminal

 

is

 

not

 

operating.

 

1.

   

Unplug

 

the

 

power

 

outlet,

 

wait

 

5

 

seconds,

 

and

 

then

 

power

 

ON.

 

Verify

 

that

 

the

 

power

 

light

 

on

 

the

 

front

 

panel

 

is

 

on.

 

Look

 

for

 

any

 

error

 

messages

 

and

 

listen

 

for

 

a

 

beep

 

at

 

the

 

completion

 

of

 

the

 

POST.

 

2.

   

Check

 

for

 

a

 

blown

 

fuse,

 

a

 

tripped

 

circuit

 

breaker,

 

or

 

a

 

power

 

failure.

 

3.

   

Verify

 

that

 

all

 

cables

 

are

 

securely

 

connected

 

to

 

and

 

inside

 

of

 

the

 

terminal.

 

Power

 

on,

 

LED

 

does

 

not

 

light.

 

Replace

 

the

 

LED

 

assembly.

 

11-9-2005

©

 

Copyright

 

IBM

 

Corp.

 

2002,

 

2004

 

3-1

|
|
|

Содержание 32X Max

Страница 1: ...SurePOS 300 Installation and Service Guide for 4810 4910 Model 31x 32x W2H GA27 4309 01 11 9 2005...

Страница 2: ......

Страница 3: ...SurePOS 300 Installation and Service Guide for 4810 4910 Model 31x 32x W2H GA27 4309 01 11 9 2005...

Страница 4: ...he IBM branch office that serves your locality Publications are not stocked at the address given below IBM welcomes your comments A form for readers comments is provided at the back of this publicatio...

Страница 5: ...4 Parts catalog 4 1 Assembly 1 Field replaceable units 4 2 Appendix A Input output device commands A 1 Character display VFD commands A 1 Emulation mode select 00 NULL A 1 Character set select 02 STX...

Страница 6: ...nt B 2 Industry Canada class A emission compliance statement B 2 Avis de conformit aux normes d Industrie Canada B 2 European Community CE mark of conformity statement B 2 Germany B 2 Australia New Ze...

Страница 7: ...es for the Express models 1 2 1 2 Front view of 4810 4910 1 3 1 3 31x models rear view connections 1 4 1 4 32x models rear view connections 1 6 2 1 View of components 2 1 2 2 Bracket assembly and hard...

Страница 8: ...11 9 2005 vi SurePOS Installation and Service...

Страница 9: ...cent parts information for the product Who should read this manual This manual is intended for use by experienced personnel responsible for installing and maintaining all models of the IBM 4810 SurePO...

Страница 10: ...available prior to your call For information disposal of sealed acid batteries outside the United States go to the following URL or contact your local waste disposal facility http www ibm com ibm envi...

Страница 11: ...s unsorted municipal waste but use the collection framework available to customers for the return recycling and recovery of WEEE Customer participation is important to minimize any potential effects o...

Страница 12: ...our comments Be sure to include the name and form number of the document in the Publication ID field v Print and fill out the form at the end of this document Return the form to us by mail or by givin...

Страница 13: ...in indicates updated sections December 2004 Added I O commands information in a new appendix June 2004 Added information about new Model W2H Changed or new information is indicated by a revision bar i...

Страница 14: ...11 9 2005 xii SurePOS Installation and Service...

Страница 15: ...ix RS 232 ports Four standard Two powered v Four standard USB ports v Keyboard and mouse ports v One cash drawer port Memory v Two DIMM slots for industry standard PC133 SDRAM v 128 MB standard expand...

Страница 16: ...Power and cooling Attention When installing a new power supply be sure to set the correct input voltage for your area or you will damage the power supply See Figure 1 3 on page 1 4 to locate the volta...

Страница 17: ...e 4810 4910 SurePOS 300 meets all worldwide Electromagnetic Compatibility EMC standards Refer to Appendix B Notices on page B 1 for a complete description Front view and LEDs Figure 1 2 shows the LEDs...

Страница 18: ...ls would follow the current grouping of the rear connectors for the 4810 models 31x and 32x If not how should the 4910 be incorporated USB ports Parallel port Optionally you can plug a parallel interf...

Страница 19: ...ified speakers power Power The voltage switch allows you to select 100 127 V or 200 240 V ac Attention When installing a new power supply be sure to set the correct input voltage for your area or you...

Страница 20: ...devices E Port for a fifth serial device which is 12 V powered F Port for a sixth serial device which is 12 V powered Port for an Ethernet LAN cable Mouse port Port for a PS 2 or compatible keyboard M...

Страница 21: ...to select 100 127 V or 200 240 V ac Attention When installing a new power supply be sure to set the correct input voltage for your area or you will damage the power supply See Figure 1 4 on page 1 6 t...

Страница 22: ...Product introduction 11 9 2005 1 8 SurePOS Installation and Service...

Страница 23: ...e cover from the unit 3 Remove the hard drive A in Figure 2 2 on page 2 2 or compact flash B Note The unit can accommodate either the hard disk drive or the compact flash a To remove the hard drive di...

Страница 24: ...emory module DIMM H to lift it from the socket Note Removing the central processing unit CPU and heat sink is necessary only if you are replacing the CPU 5 Remove the heat sink C in Figure 2 1 on page...

Страница 25: ...card and then remove riser card 9 Using Figure 2 3 or Figure 2 1 on page 2 1 remove the screws L holding the planar board to the frame 10 Remove the RS 232 panel mounted connector M 11 You can now li...

Страница 26: ...11 9 2005 2 4 SurePOS Installation and Service...

Страница 27: ...as a memory module feature card printer or mouse are connected correctly and securely Table 3 1 4810 4910 symptoms Symptom Actions The power LED is off 1 Verify that the power cord is plugged into bot...

Страница 28: ...rk Printer please refer to the SureMark Printers Hardware Service Guide GY27 0355 For other I O devices bundled with the 4910 please refer to each device s respective service guide Problem determinati...

Страница 29: ...replaceable units 4 2 This chapter provides parts information available for the Model 31x and 32x system units See the IBM Store Systems Parts Catalog for parts information about peripheral devices 11...

Страница 30: ...Assembly 1 Field replaceable units 2 5 3 10 8 9 1 4 6 7 11 Parts catalog 11 9 2005 4 2 SurePOS Installation and Service...

Страница 31: ...03R5953 1 CPU heat sink and fan 32x 9 47P9036 1 866 MHz CPU 31x 9 03R5970 1 1 2 GHz CPU 32x 45P6213 1 Parts kit not shown 10 45P6204 1 100 W power supply 11 03R5929 1 Panel mounted 15 pin connector 4...

Страница 32: ...11 9 2005 4 4 SurePOS Installation and Service...

Страница 33: ...orizontal tab v Line feed v Carriage return v Test v Display position v Normal display v Vertical scroll v Cursor on v Cursor off v Reset v Null Note The command code format shown in the following top...

Страница 34: ...en X 20 and X 7F of a keyboard key to be redefined This byte is followed by five bytes defining the bit patterns of the user defined character Logic Controls Emulation Mode allows only one keyboard ke...

Страница 35: ...ters Table A 2 User character definition IBM Mode 1 X 15 6 X 1A 2 X 16 7 X 1C 3 X 17 8 X 1D 4 X 18 9 X 1E 5 X 19 The byte that follows the command byte represents an address betweenX 15 and X 1A or be...

Страница 36: ...in a percentage The power on default is 100 X FF 100 X 60 60 X 40 40 X 20 20 Alphanumeric message scroll 05 ENG 05 xxx Purpose Specifies a message of up to 45 characters to continuously scroll across...

Страница 37: ...position it is moved to the lower left position If the cursor is at the lower right position it is moved to the upper left position Vertical Scroll Display Control Mode DC2 If the cursor is at the up...

Страница 38: ...ion where the next data string write operation is to start Any values greater than X 27 are ignored and the cursor position remains unchanged This command stops the scrolling alphanumeric message if t...

Страница 39: ...d Cursor on 13 DC3 13 Purpose Turns on the cursor The command is the power on default setting Cursor off 14 DC4 14 Purpose Turns off the cursor Reset 1F US 1F Purpose Causes the display to reset some...

Страница 40: ...07 1B 07 Purpose These are null commands for both integrated and distributed display modules They will have no effect on the operation of the display Input output device commands 11 9 2005 A 8 SurePO...

Страница 41: ...xadecimal format Backspace without deleting 08 Purpose The write in position is shifted to the left one digit and the displaying screen is not changed This command is ignored when the write in positio...

Страница 42: ...osition is not changed Display position 1B 5B Py 3B Px 48 Purpose Instead of writing the character from the first digit use this command to specify the write in start position The write in position is...

Страница 43: ...by Ps in the preceding command format changes the cursor mode The cursor is always displayed at the write in position The cursor is formed by five dots that are located at the bottom of 5x7 dot matrix...

Страница 44: ...rased v A character scrolls by closed loop until the cancel command is selected In this case the same message is scrolled repeatedly with no space v A screen scrolls from right to left dot by dot v Th...

Страница 45: ...ts Pf 1 2 4 hex digits Pf 3 Pd Pd 2 hex digits x 7 Pf 1 2 hex digits x 16 Pf 2 2 hex digits x 2 x 16 Pf 3 Note All data is stored into RAM You must issue this command every time you switch ON the powe...

Страница 46: ...display mode The control bytes embedded in the command sequence represented by Px Py Ph and Pw in the command format change the graphic display characteristics Pd represents the data byte Px display p...

Страница 47: ...of the Horizontal Scroll Start command is as follows 1B 5C 3F 4C 4D 47 Purpose This command begins horizontal scrolling on all lines All subsequent commands are ignored until a Scroll Mode Release co...

Страница 48: ...nguage font to use The command stream is as follows Pn 30 English IBM code page 437 modified default 31 Japanese JIS X 0208 1990 32 Korean KS C 5601 1992 33 Simplified Chinese GB 2321 34 Traditional C...

Страница 49: ...IND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express...

Страница 50: ...ept any interference received including interference that may cause undesired operation Industry Canada class A emission compliance statement This Class A digital apparatus complies with Canadian ICES...

Страница 51: ...EN 50082 2 festgelegt dann kann es dabei eventuell gest rt werden In solch einem Fall ist der Abstand bzw die Abschirmung zu der industriellen St rquelle zu vergr ern Anmerkung Um die Einhaltung des...

Страница 52: ...ses with regard to electromagnetic interference If you find this is not suitable for your use you may exchange it for a non business purpose one Taiwanese class A warning statement Taiwanese battery r...

Страница 53: ...volves physical contact with logic cards modules back panel pins or other ESD sensitive ESDS parts the service person must be connected to an ESD common ground point on the product through the ESD wri...

Страница 54: ...es other countries or both IBM SurePoint IBM logo SurePOS PS 2 Microsoft Windows and Windows NT are trademarks of Microsoft Corporation in the United States other countries or both Other company produ...

Страница 55: ...safe procedures for cabling and plugging in electrical equipment Gevaar Voordat u begint met de installatie van dit produkt moet u eerst de veiligheidsinstructies lezen in de brochure Veiligheidsinst...

Страница 56: ...al du l se sikkerhedsforskrifterne i Sikkerhedsforskrifter L s dette f rst GA27 4004 Vejledningen beskriver den fremgangsm de du skal bruge ved tilslutning af kabler og udstyr Gevaar Voordat u begint...

Страница 57: ...lectriques en toute s curit Vorsicht Bevor mit der Installation des Produktes begonnen wird die Sicherheitshinweise in Sicherheitsinformationen Bitte zuerst lesen IBM Form GA27 4004 Diese Ver ffentlic...

Страница 58: ...e f rst GA27 4004 som beskriver sikkerhetsrutinene for kabling og tilkobling av elektrisk utstyr Perigo Antes de iniciar a instala o deste produto leia as informa es de seguran a Informa es de Seguran...

Страница 59: ...stallera den h r produkten b r du l sa s kerhetsinformationen i dikumentet S kerhetsf reskrifter L s detta f rst GA27 4004 D r beskrivs hur du p ett s kert s tt ansluter elektrisk utrustning 11 9 2005...

Страница 60: ...IBM IBM GA27 4004 GA27 4004 11 9 2005 C 6 SurePOS Installation and Service...

Страница 61: ...GA27 4004 GA27 4004 GA27 4004 GA27 4004 GA27 4004 GA27 4004 IBM 11 9 2005 Appendix C Safety information C 7...

Страница 62: ...11 9 2005 C 8 SurePOS Installation and Service...

Страница 63: ...assembly steps 2 1 display SVGA 1 4 1 6 disposal of equipment viii E edition notice ii emulation mode command A 1 end of life disposal viii environmental considerations 1 3 equipment disposal viii err...

Страница 64: ...er on LED does not light 3 1 terminal not operating 3 1 product introduction 1 1 publications Web site ii publications related vii R rear connectors 1 6 rear connectors 31x 1 4 rear connectors 32x 1 6...

Страница 65: ...this book is Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Accurate h h h h h Complete h h h h h Easy to find h h h h h Easy to understand h h h h h Well organized h h h h h Applica...

Страница 66: ...CJMA Bldg 645 PO Box 12195 Research Triangle Park NC 27709 9990 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...

Страница 67: ......

Страница 68: ...Part Number 03R5994 11 9 2005 Printed in USA GA27 4309 01 1P P N 03R5994...

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