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DRAFT

Troubleshooting

contains

common

steps

to

identify

and

resolve

problems.

For

the

latest

troubleshooting

guidance

and

symptom-fix

tip

information,

go

to

the

IBM

Knowledgebase

support

Web

site

at:

www2.clearlake.ibm.com/store/support/html/

knowledgebase.html.

This

site

contains

additional

information

that

is

gathered

from

field

experience,

and

might

not

have

been

available

at

the

publishing

date

of

this

document.

Table

10.

Troubleshooting

If

the

problem

is...

Then

do

this...

Printer

ready

indicator

is

OFF.

v

Check

the

power

to

the

printer.

v

If

connected

to

a

system

using

the

RS-485

communication

port,

check

that

the

system

is

powered

ON

and

cable

7

is

connected.

v

If

using

the

RS-232

communication

port

or

a

USB

port

with

a

power

brick,

check

that

the

brick

power

supply

is

connected

to

the

printer

and

plugged

into

an

AC

power

source.

v

If

using

USB

communication

with

a

powered

USB

cable,

check

that

the

system

is

powered

ON.

Printer

ready

indicator

is

blinking.

v

Check

that

the

customer

receipt

station

has

paper

loaded

correctly.

Close

the

cover

and

push

the

Customer

Receipt

Feed

button

to

feed

a

small

amount

of

paper.

v

Check

the

document

insert

station

printhead

and

paper

path

for

any

obstructions.

v

Check

that

the

paper

and

ribbon

doors

are

closed.

Checks

not

flipping

Go

to

Checks

not

reading

Go

to

Customer

receipt

station

is

feeding

paper,

but

is

not

printing.

v

Ensure

that

the

paper

roll

is

not

upside

down.

Go

to

v

Clean

the

printhead.

See

Document

insert

station

is

not

printing

v

Check

the

paper

path.

v

Check

to

see

if

the

ribbon

is

installed

correctly.

v

Change

the

ribbon,

go

to

Notes:

1.

Record

all

symptoms

before

calling

for

service.

2.

If

you

receive

software

error

messages,

refer

to

the

software

manual

of

the

application.

3.

Call

your

service

representative.

Running

tests

and

diagnostics

June

13,

2008

Final

Draft

Chapter

4.

Running

tests

and

diagnostics

35

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Содержание 2CR

Страница 1: ...DRAFT SureMark 4610 Printers User s Guide for Models 2CR and 2NR GA27 5003 00 June 13 2008 Final Draft ...

Страница 2: ...DRAFT ...

Страница 3: ...DRAFT SureMark 4610 Printers User s Guide for Models 2CR and 2NR GA27 5003 00 June 13 2008 Final Draft ...

Страница 4: ...er s comments is also provided at the back of this publication If the form has been removed address your comments to IBM Corporation Retail Store Solutions Information Development Department ZBDA PO Box 12195 Research Triangle Park North Carolina 27709 USA When you send information to IBM you grant IBM a nonexclusive right to use or distribute whatever information you supply in any way it believes...

Страница 5: ...ckaging 9 Understanding the controls indicators and connectors 10 Installing the interface card 11 Installing the logic card 13 Installing the thermal printhead assembly 15 Installing the fillers 16 Chapter 3 Using and maintaining the 4610 19 Replenishing consumable supplies 19 Loading and replacing the paper roll 19 Installing large paper rolls 22 Replacing the ribbon 22 Correctly inserting docum...

Страница 6: ...anada 44 Germany 44 Australia and New Zealand 44 Chinese Class A warning statement 45 Japanese power line harmonics compliance statement 45 Japanese Voluntary Control Council for Interference VCCI statement 45 Korean communications statement 45 Taiwanese Class A warning statement 46 Taiwan contact information 46 Cable ferrite requirement 46 Electrostatic Discharge ESD 46 Product Recycling and disp...

Страница 7: ... roll placement 20 15 Opening the ribbon cover 23 16 Ribbon cartridge loading 24 17 Ribbon path around the printhead 25 18 Inserting checks 26 19 Cleaning the MICR head 27 20 Cleaning the thermal printhead 28 21 Removing the flipper door lower document insert cover 29 22 Lifting up on the thumb tab 29 23 Removing the check flipper cartridge 30 24 Paper feed and document feed buttons 32 25 Example ...

Страница 8: ...DRAFT June 13 2008 Final Draft vi SureMark 4610 Printers User s Guide for Models 2CR and 2NR ...

Страница 9: ...eady LED indicator 10 6 Document presence LED indicator 11 7 Specifications of supported single and multipart forms 22 8 Supported flipping specifications 22 9 Summary of the off line test menu items 33 10 Troubleshooting 35 11 Summary of dimensions 37 12 Station characteristics 38 13 Sound characteristics 38 June 13 2008 Final Draft Copyright IBM Corp 2008 vii ...

Страница 10: ...DRAFT June 13 2008 Final Draft viii SureMark 4610 Printers User s Guide for Models 2CR and 2NR ...

Страница 11: ...ation on using the utility disks and running diagnostics procedures v Appendix A Product specifications on page 37 contains technical information for the IBM 4610 Models 2CR and 2NR such as physical dimensions and station characteristics Related publications v IBM SureMark Printers Hardware Service Guide for Models 2CR and 2NR GA27 5004 v IBM SureMark Printers Programming Guide for Models 2CR and ...

Страница 12: ... document in the Publication ID field v Print and complete the form at the end of this document Return the form to IBM by mail or by giving it to an IBM representative If applicable include a reference to the specific location of the text for example the page or table number on which you are commenting Between major revisions of this document there might be minor technical updates The latest versi...

Страница 13: ...r Models and features The IBM 4610 Models 2CR and 2NR provide v Easy paper loading v Easy to load ribbon cartridge v Fast quiet receipt printing v High speed thermal station printing v High speed document flipper v Enhanced system management sensors Paper present Low paper sensing Paper motion jams Cutter health Printhead status Printer usage statistics MICR reads Document printing Characters prin...

Страница 14: ...ble fonts up to 8X Journal station No Single pass MICR check franking printing Model 2CR Yes No MICR reading Check insert station Yes Document insert station Document insert print width 83 0 mm Document insert minimum form width 65 mm See note 1 Document insert maximum form width see note 1 101 6 mm N A Document insert minimum form length see note 2 80 mm N A Document insert maximum form length se...

Страница 15: ...sm Warranty information Table 2 shows the warranty information for each printer model Table 2 Warranty information Model type Description Warranty service 2NR 2CR 2NS 2CS RS 232 RS 485 USB Pearl white or Iron Gray covers IOR 24x7 2ND 2CD RS 232 RS 485 USB Pearl white or Iron Gray covers Depot Note IOR 24x7 is IBM on site repair 24 hours times seven days per week Introducing 4610 Models 2CR and 2NR...

Страница 16: ...ect the card for your type of communication the RS485 RS 232 or USB A B C D Figure 2 USB interface card A Cash drawer B Power supply C Powered USB D Standard USB E F Figure 3 RS 485 interface card E Cash drawer F RS 485 Introducing 4610 Models 2CR and 2NR June 13 2008 Final Draft 4 SureMark 4610 Printers User s Guide for Models 2CR and 2NR ...

Страница 17: ...proprietary System unit input voltage 38 V or 24 V Japan only USB USB is 2 0 Compliant Full Speed HID Bulk transfers at 12 Mbps Mega bits per second System unit input voltage 24 V power supply if needed G H I Figure 4 RS 232 interface card G Cash drawer H Power supply I RS 232 Introducing 4610 Models 2CR and 2NR June 13 2008 Final Draft Chapter 1 Introducing the 4610 Models 2CR and 2NR 5 ...

Страница 18: ... JavaPOS support from UPOS 1 96 or later RS 485 interface The RS 485 interface supports systems with the following operating systems v 4690 Operating System Version 1 at maintenance level 9910 4690 OS V2 or 4690 OS V2R3 v IBM Retail Environment for SUSE Linux v Novell Linux Point of Service v IBM PC DOS 2000 or later with POSS for DOS V1 60 b plus delta package 160 D or later v Windows XP Professi...

Страница 19: ...ith APAR IR33229 and PRPQ 5799 QYN IBM 4680 4690 Supermarket Application 5696 536 9701 with APAR IR33228 plus PRPQ 5799 QYL StoreFlow see note 1 Release 1 4 Notes 1 4690 Terminal Services for Windows NT is required when you use Windows NT 4 0 or Windows 2000 as the primary operating system with these 4690 applications Hardware requirements SureMark printers work with the following systems v IBM 46...

Страница 20: ...al number and model number S in Figure 6 are located beside the flipper door S Figure 6 Location of serial number Introducing 4610 Models 2CR and 2NR June 13 2008 Final Draft 8 SureMark 4610 Printers User s Guide for Models 2CR and 2NR ...

Страница 21: ...e set up in either an integrated or distributed configuration An integrated configuration is one in which all parts of a system are assembled in one location A distributed configuration is one in which you set up parts of the system in different physical locations In an integrated configuration you install the printer on the input output tray option with the fillers to contain the printer and disp...

Страница 22: ...tion not ready critical paper supply Blipping 0 25s on 1 75s off Off line testing Green On Station is ready A B C F E D Figure 7 Indicators and controls A Paper door release button B Paper feed button press to advance the customer receipt paper C Paper supply LED indicator See Table 4 D Printer ready LED indicator See Table 5 E Document presence LED indicator See Table 6 on page 11 F Document feed...

Страница 23: ...at opens The throat must be open to insert a document from the side Press and then release both buttons again to close the throat Both buttons are also used to test the printer See Firmware off line tests on page 32 for additional button functions Installing the interface card Note Plug all cables into the interface card before installation however do not plug in any power until after installation...

Страница 24: ... printer and press to secure the latch 3 Connect the printer with your system unit RS 232 RS 485 or USB 4 If you have an RS 232 interface connect the power cord to the printer B A Figure 8 Installing the interface card Installing 4610 Models 2CR and 2NR June 13 2008 Final Draft 12 SureMark 4610 Printers User s Guide for Models 2CR and 2NR ...

Страница 25: ...inter Also see Electrostatic Discharge ESD on page 46 Follow these steps to install the logic card 1 Turn off the power to the 4610 2 Open the paper door by pressing the blue release button A in Figure 9 3 As shown in Figure 9 open the ribbon door B by pulling downward A B Figure 9 Opening the paper door and ribbon door Installing 4610 Models 2CR and 2NR June 13 2008 Final Draft Chapter 2 Installi...

Страница 26: ... card D and press down on the blue lever C in Figure 10 to lock the card into the correct position C D Figure 10 Installing the logic card Installing 4610 Models 2CR and 2NR June 13 2008 Final Draft 14 SureMark 4610 Printers User s Guide for Models 2CR and 2NR ...

Страница 27: ... Follow these procedures to install the thermal printhead assembly 1 Open the paper door by pressing the blue release button see Figure 9 on page 13 2 See 1 in Figure 11 Open the paper out sensor by grasping the edge and pulling downward 3 As shown in 2 press downward on the thermal printhead assembly 4 Lift the printhead assembly outward to remove see 3 1 2 3 Figure 11 Installing the thermal prin...

Страница 28: ...ther peripherals Note Ensure that the side of each filler overlaps the tab on the side of the system unit Refer to the installation documentation for your system unit for complete instructions To install the fillers for a 4694 integrated system Installing 4610 Models 2CR and 2NR June 13 2008 Final Draft 16 SureMark 4610 Printers User s Guide for Models 2CR and 2NR ...

Страница 29: ...lay Filler Printer Filler Alignment Ring Display Filler Keyboard Filler Tab Cable Figure 12 Installing the fillers for RS 232 RS 485 systems Installing 4610 Models 2CR and 2NR June 13 2008 Final Draft Chapter 2 Installing the 4610 Models 2CR and 2NR 17 ...

Страница 30: ...place See Figure 12 on page 17 5 If you do not have a display place the display filler on the system unit 6 If you have a short keyboard place the keyboard filler beside the keyboard See Figure 12 on page 17 7 Place the printer filler beside the display filler Make sure you route the printer cable to the side as shown in Figure 12 on page 17 Installing 4610 Models 2CR and 2NR June 13 2008 Final Dr...

Страница 31: ...nsumable supplies These supplies include v Supply roll paper v Inserted forms v Ribbon cartridges Make sure that you have the correct supplies for the 4610 Loading and replacing the paper roll Ensure that you have the correct paper for the 4610 See Supported paper types on page 20 1 Press and release the blue release button P in Figure 13 to release the paper door 2 If necessary remove any unused ...

Страница 32: ...est for correct alignment Attention Do not pull the receipt paper out of the printer with the paper access cover closed This disengages the paper feed The paper feed motor must then catch up before the printer can feed the paper which causes missing lines or partial lines of print Use the customer receipt feed button to advance the receipt and all lines will print Supported paper types Attention U...

Страница 33: ...Printer reliability and performance are directly related to the quality of the supplies used by the customer The published parameters for printer performance are established using supplies that meet the specifications listed above Thermal paper with watermarks coupons or advertisements printed on the front or back of the paper is not covered by IBM specifications Some inks and printing processes w...

Страница 34: ...escribes the supported flipping specifications Table 8 Supported flipping specifications Specification Value Minimum form length 80 mm 3 14 in Maximum form length 223 mm 8 78 in Maximum form width 102 mm 4 in Paper weight 75 95 g m2 Polymer film The 4610 Models 2CR and 2NR can support polymer film in the thermal station Installing large paper rolls The 4610 can accommodate extra large rolls up to ...

Страница 35: ...it by lifting it straight up Note You might need to grasp the body of the cartridge rather than the top to remove it Figure 15 Opening the ribbon cover Using and maintaining the 4610 June 13 2008 Final Draft Chapter 3 Using and maintaining the 4610 23 ...

Страница 36: ...shown in Figure 16 Lower the cartridge into position until the notches on its sides snap into place on the printer guides Figure 16 Ribbon cartridge loading Using and maintaining the 4610 June 13 2008 Final Draft 24 SureMark 4610 Printers User s Guide for Models 2CR and 2NR ...

Страница 37: ...t into the cartridge cavity of the other end IBM recommends the Epson ERC 35 ribbon however other original equipment manufacturers offer replacements that are adequate Correctly inserting documents The Models 2CR and 2NR printer is capable of printing verification information on a check and on an inserted document Figure 18 on page 26 shows the correct positioning of checks and documents B A Figur...

Страница 38: ... or every three months Clean the MICR head using a cotton swab soaked in isopropyl alcohol Follow these steps to clean the MICR read head 1 Open the ribbon door B in Figure 9 on page 13 by pulling downward 2 Remove the ribbon cartridge by lifting it out 3 Move the carriage to the right until it stops or as shown in Figure 19 on page 27 Insertion of Check for MICR Reading and Franking Insertion of ...

Страница 39: ...curity towers and other sources can interfere with the MICR read head The printer is equipped to filter noise from many devices If the MICR reader does not function properly rearranging the printer relative to the noise source may improve MICR reading The noise source should be as far away as possible from the right side of the printer For additional information on troubleshooting MICR read proble...

Страница 40: ...al times on its print line and on the surrounding area 3 Wipe off any residual alcohol with a dry swab If print quality does not improve after cleaning the thermal printhead call for service Thermal Print Line Detailed View of Thermal Printhead Paper Cover Figure 20 Cleaning the thermal printhead Using and maintaining the 4610 June 13 2008 Final Draft 28 SureMark 4610 Printers User s Guide for Mod...

Страница 41: ...ocument insert cover and pull the cover from the printer See Figure 21 2 If the document is visible remove the document 3 Replace the flipper door Figure 21 Removing the flipper door lower document insert cover Figure 22 Lifting up on the thumb tab Using and maintaining the 4610 June 13 2008 Final Draft Chapter 3 Using and maintaining the 4610 29 ...

Страница 42: ...per cartridge from the printer See Figure 23 5 Reach inside the document insert station and carefully remove the jammed check 6 Reinstall the check flipper cartridge and the flipper door Figure 23 Removing the check flipper cartridge Using and maintaining the 4610 June 13 2008 Final Draft 30 SureMark 4610 Printers User s Guide for Models 2CR and 2NR ...

Страница 43: ...r brick disconnect the power cord then reconnect the power cord to a properly wired and grounded power source v If the printer is attached to the system with the RS 485 cable power OFF the POS system and then power ON the system which also powers ON the printer v If the printer is attached to the system with a powered USB cable the USB attached printer can be hot plugged 2 Check the status of the ...

Страница 44: ... page 33 describes the available firmware off line test menus A Figure 24 Paper feed and document feed buttons Main menu Off line selection started To select a sub menu or test 1 Enter the code by pressing the paper feed button 2 Press again and hold the button down at least 1 second to confirm selection Sub menus and tests Codes Thermal Receipt test 1 Press Choose Emulation Mode 2 Presses Model S...

Страница 45: ... test Execute printhead test Starts printhead test Reset TPM user data Select after you install a new thermal printhead Main menu Returns to main menu Storing a new serial number in the firmware For proper printer operation the firmware must correlate the serial number of the printer with the serial number of the logic card When you replace either the logic card or the interface card the serial nu...

Страница 46: ... use the off line menus to initiate this test The MICR read test is accessed through the sub menus in off line mode Follow these steps to start the MICR read and flipper test 1 Insert the check face down with the magnetic ink characters to the right 2 To enter offline mode press and hold both buttons until the printer ready indicator begins blinking 3 Then release both buttons 4 Press and release ...

Страница 47: ...ady indicator is blinking v Check that the customer receipt station has paper loaded correctly Close the cover and push the Customer Receipt Feed button to feed a small amount of paper v Check the document insert station printhead and paper path for any obstructions v Check that the paper and ribbon doors are closed Checks not flipping Go to Clearing jams in the check flipper area on page 29 Check...

Страница 48: ...DRAFT June 13 2008 Final Draft 36 SureMark 4610 Printers User s Guide for Models 2CR and 2NR ...

Страница 49: ... mm 10 914 in Weight 4 8kg 10 582 lb Temperature and humidity limits Shipping 40 to 60 C 40 to 140 F with 5 to 100 relative humidity including condensation but excluding rain Storage 0 to 60 C 32 to 140 F Operating 5 to 40 C 42 8 to 104 F with 8 to 80 relative humidity To allow convection cooling ventilation holes in the covers must not be blocked 198 mm 7 8 in 255 mm 10 in 140 mm 5 5 in 202 mm 7 ...

Страница 50: ...lization Dot utilization is typically low for normal character printing and up to 100 for full black line printing The SureMark printer operates at 80 lps at low dot utilization and at slower speeds as the dot utilization increases Table 13 Sound characteristics Type Description LwAd LpAm LpA m Operating bels Idling bels Operating dB Idling dB Operating dB Idling dB SureMark Printer 5 7 N A 61 5 N...

Страница 51: ...FT Figure 27 Printable area of an inserted document portrait Figure 28 Printable area of an inserted document landscape Product specifications June 13 2008 Final Draft Appendix A Product specifications 39 ...

Страница 52: ...can generate these bar codes v UPC A E v JAN 8 EAN v JAN 13 EAN v Code 39 v ITF v Code 128 A B C v Code 93 v Codabar v PDF417 Product specifications June 13 2008 Final Draft 40 SureMark 4610 Printers User s Guide for Models 2CR and 2NR ...

Страница 53: ...ia Corporation Licensing 2 31 Roppongi 3 chome Minato ku Tokyo 106 Japan The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON I...

Страница 54: ...he accuracy of performance compatibility or any other claims related to non IBM products Questions on the capabilities of non IBM products should be addressed to the suppliers of those products This information is for planning purposes only The information herein is subject to change before the products described become available June 13 2008 Final Draft 42 SureMark 4610 Printers User s Guide for ...

Страница 55: ...peration is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation European Union EMC Directive conformance statement This product is in conformity with the protection requirements of EU Council Directive 2004 108 EC on the approximation of the laws of...

Страница 56: ...N 55022 Klasse A EN 55022 Klasse A Geräte müssen mit folgendem Warnhinweis versehen werden Warnung dies ist eine Einrichtung der Klasse A Diese Einrichtung kann im Wohnbereich Funkstörungen verursachen in diesem Fall kann vom Betreiber verlangt werden angemessene Maβnahmen durchzuführen und dafür aufzukommen EN 50082 1 Hinweis Wird dieses Gerät in einer industriellen Umgebung betrieben wie in EN 5...

Страница 57: ...nformation Technology Equipment and conforms to the standards set by the Voluntary Control Council for Interference by Technology Equipment VCCI In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Korean communications statement Please note that this device has been approved for business purposes with regard to electr...

Страница 58: ...cable ferrites are required to suppress radiated EMI emissions and must not be removed Electrostatic Discharge ESD Attention ESD damage can occur when there is a difference in charge between the part the product and the service person No damage will occur if the service person and the part being installed are at the same charge level June 13 2008 Final Draft 46 SureMark 4610 Printers User s Guide ...

Страница 59: ...m com ibm environment products prp shtml Español Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa nacional o local aplicable IBM recomienda a los propietarios de equipos de tecnología de la información TI que reciclen responsablemente sus equipos cuando éstos ya no les sean útiles IBM dispone de una serie de programas y servicios de devolución de productos en ...

Страница 60: ...nternational Business Machines Corporation in the United States or other countries or both AnyPlace Kiosk AnyPlace POS Hub DB2 DB2 Universal Database IBM and the IBM logo PS 2 SureMark SurePoint SurePOS Wake on LAN WebSphere Microsoft Windows Windows NT and the Windows logo are trademarks of Microsoft Corporation in the United States other countries or both Celeron and Intel are trademarks of Inte...

Страница 61: ...many 44 Industry Canada 44 Japan 45 Korea 45 Taiwan 46 electrostatic discharge ESD 46 end of life disposal 47 equipment disposal 47 F ferrite requirement 46 firmware off line tests 32 flippable document specifications 22 forms document insert specifications 21 H hardware requirements 7 height all models 37 humidity requirements 37 I installation thermal impact unpacking 9 installing interface card...

Страница 62: ...0 operation 10 printhead cleaning thermal head 28 product specifications 37 publications related ix R Resetting the printer and the Document Sensor Threshold 33 ribbon path round the printhead 25 supported types 25 ribbon loading 22 ribbon replacement 22 ribbons print 25 running tests and diagnostics 31 S serial number location 8 storing a new serial number in the firmware 33 supported paper types...

Страница 63: ...out products and prices please contact your IBM branch office your IBM business partner or your authorized remarketer When you send comments to IBM you grant IBM a nonexclusive right to use or distribute your comments in any way it believes appropriate without incurring any obligation to you IBM or any other organizations will only use the personal information that you supply to contact you about ...

Страница 64: ...307 P O Box 12195 Research Triangle Park NC 27709 9990 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...

Страница 65: ...DRAFT ...

Страница 66: ...DRAFT June 13 2008 Final Draft GA27 5003 00 ...

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