DRAFT
Chapter
4.
Running
tests
and
diagnostics
This
chapter
describes
the
IBM
Diagnostics
for
POS
Systems
and
Peripherals,
offline
tests,
and
troubleshooting
procedures.
Attention:
For
firmware
and
driver
updates,
see
the
IBM
SureMark
Printers:
Programming
Guide
for
Models
2CR
and
2NR
,
GA27-5005
Testing
the
4610
When
you
power
ON
the
SureMark
printer,
it
runs
a
power-on
self-test
(POST).
If
the
POST
finds
no
errors,
the
printer
is
ready
for
operation.
Follow
these
steps
if
you
receive
an
error:
1.
If
the
printer
is
powered
ON,
power
OFF
the
printer
and
power
it
ON
again.
v
If
the
printer
is
attached
to
the
system
with
the
RS-232
cable
or
the
standard
USB
cable
with
a
power
brick,
disconnect
the
power
cord,
then
reconnect
the
power
cord
to
a
properly
wired
and
grounded
power
source.
v
If
the
printer
is
attached
to
the
system
with
the
RS-485
cable,
power
OFF
the
POS
system,
and
then
power
ON
the
system,
which
also
powers
ON
the
printer.
v
If
the
printer
is
attached
to
the
system
with
a
powered
USB
cable,
the
USB
attached
printer
can
be
hot-plugged.
2.
Check
the
status
of
the
Printer
Ready
indicator:
Printer
ready
indicator
ON:
The
power-on
self-test
completed
successfully.
Printer
ready
indicator
OFF
or
blinking:
The
POST
failed.
3.
If
the
POST
fails
or
if
you
suspect
problems
with
your
system,
see
4.
See
and
run
the
offline
tests.
If
the
offline
tests
fail
or
you
suspect
problems
with
your
system,
see
June
13,
2008
Final
Draft
©
Copyright
IBM
Corp.
2008
31
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