IBM 2810-A14, Руководство пользователя

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Appendix C. Client support information
The client must complete these forms before installation. The information recorded
in these forms serves as an aid to IBM service representatives, and is useful if a
repair order is ever required. During installation, the IBM service representative
enters the collected information into the IBM XIV Storage System GUI.
Remote support information
Table 15 provides the connectivity information required by IBM support
representatives to remotely connect to the system to provide support. IBM support
representatives can use remote support sessions when on-site troubleshooting
cannot resolve a problem. They cannot initiate a remote support session without
the client using XCLI commands to explicitly grant permission for the session. The
client can terminate a remote support session at any time. The IBM service
representative performing the installation uses the information provided here to
configure the system for remote support if needed in the future.
Table 15. Remote support form
Field Description Information
Primary IBM
IP Primary IBM IP address that the client firewall
permits to reach the VPN ports
Secondary
IBM IP Secondary IBM IP address that the client firewall
permits to reach the VPN ports
Modem
phone
number Phone number, including the country and area
code for the IBM XIV modem
VPN IP 1 IP address of remote support VPN on port 1
VPN IP 2 IP address of remote support VPN on port 2
Special
instructions A field that provides special instructions
regarding remote support access to the current
system
Client information
Table 16 provides geographical details of the client location where the system is
installed. This information is used by an IBM service representative to locate the
site where the system is installed.
Table 16. Client information form
Field Description Information
Name This is the company name of the client, not the
contact name.
Site name This is the site designation where the system is
located and can be used, when available, to
pinpoint the exact location within, for example, a
building, facility, or complex. The site name might
not be the same as the street address.
Street
address Street address where the system is located
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