IBASE Technology AIER1000 Series, Руководство пользователя

Страница: 7 / 56

5
Warranty Policy
•
IBASE standard products:
24-month (2-year) warranty from the date of shipment. If the date of shipment cannot be ascertained, the product serial numbers can be
used to determine the approximate shipping date.
•
3
rd -party parts:
12-month (1-year) warranty from delivery for 3
rd
-party parts that are not manufactured by IBASE, such as CPU, CPU cooler, memory,
storage devices, power adaptor, display panel and touch screen.
＊
PRODUCTS, HOWEVER, THAT FAIL DUE TO MISUSE, ACCIDENT, IMPROPER INSTALLATION OR UNAUTHORIZED REPAIR SHALL
BE TREATED AS OUT OF WARRANTY AND CUSTOMERS SHALL BE BILLED FOR REPAIR AND SHIPPING CHARGES.
Technical Support & Services
1. Visit the IBASE website at www.ibase.com.tw to find the l
2. atest information about the product.
3. If you encounter any technical problems and require assistance from your distributor or sales representative, please prepare and send the
following information:
•
Product model name
•
Product serial number
•
Detailed description of the problem
•
Error messages in text or screenshots if any
•
The arrangement of the peripherals
•
Software used (such as OS and application software)
4. If repair service is required, please download the RMA form at http://www.ibase.com.tw/english/Supports/RMAService/ .
Fill out the form and contact your distributor or sales representative.