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www.i-sens.com
www.spirit-healthcare.co.uk
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Note:
•
If the error messages persist, contact the Spirit Healthcare
24/7 Freephone Support Line at 0800 881 5423 or go to
www.spirit-healthcare.co.uk.
Message
The blood sample
has abnormally high
viscosity or
insufficient volume.
There is a problem
with the meter.
Repeat the test after
inserting a new test
strip.
Repeat test after
inserting a TEE2 test
strip.
What It Means
What To Do
This error message
may appear when
the wrong blood
glucose test strip is
used instead of TEE2
blood glucose test
strip.
contact the Spirit
Healthcare 24/7
Freephone Support
Line at 0800 881 5423
or go to www.spirit-
healthcare.co.uk.
Problem
Troubleshooting
• Check whether the test strip is
inserted with the contact bars facing
up. Check if the strip has been
inserted completely into the test
strip port.
• Check if the appropriate test strip
was used.
• Check whether the batteries are
inserted with the ‘+’ side facing up.
• Replace the batteries.
• Check if the confirmation window is
filled completely.
• Repeat the test after inserting a new
test strip.
• Repeat the test after inserting a new
test strip.
• Check the expiration date of the test
strip.
• Perform control solution test.
The display is blank
even after inserting
a test strip.
The test does not
start even after
applying the blood
sample on the strip.
The test result doesn't
match the way you
feel.
General Troubleshooting
Note:
•
If the problem is not resolved, please contact the Spirit
Healthcare 24/7 Freephone Support Line at 0800 881 5423
or go to www.spirit-healthcare.co.uk.