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Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the
table or a problem is not described below.
Symptom
Cause/solution
Reference
pages
Power is not turned
on.
When using a PoE device for power supply
• Are the PoE device (IEEE802.3af compliant) and the RJ45
Network connector connected using an Ethernet cable?
Check whether the connection is appropriately established.
• Depending on the PoE device, the power supply will stop
when the demanded power exceeds its total power limit
for all PoE ports.
Refer to the operating instructions of the PoE device in
use.
Installation
Guide
When using DC power supply
• Is the 2P power cable (WV-QCA501A accessory) firmly
inserted into the power supply cable of the camera?
Confirm the power plug is firmly connected.
• Is the AC adaptor in use compliant with the Specifications?
Check the Specifications regarding AC adaptor.
The LINK indicator
does not light in
orange even when the
Ethernet cable is con-
nected to the camera.
• Is the Ethernet cable connected appropriately?
Connect the Ethernet cable appropriately.
• Is the hub or router connected to the camera operating
appropriately?
Check if the hub or router in use is operating appropriately.
• Is the Ethernet cable connected to the camera broken?
Replace the cable with another one.
The SD (MOUNT) indi-
cator does not light
even when a microSD
memory card is
installed.
This indicator lights up green when the microSD mem-
ory card is recognized correctly and ready for use.
• Has the inserted microSD memory card been formatted on
a PC?
Use a microSD memory card formatted on the camera.
Or install the software to format the microSD memory card
on the PC. Refer to our website <Control No.: C0105>
for further information about the supported software.
SD memory card warn-
ing/error indicator
lights red.
• The read/write error on the microSD card has occurred.
Is the inserted microSD memory card faulty?
Replace the card with a normal one.
Troubleshooting
