6 Troubleshooting
Before sending the unit in for repairs, check if the problem can be resolved by following
the troubleshooting steps.
If the problem cannot be solved by the steps in the troubleshooting, contact an
authorized service center.
6.1 Indicator Display Issues
Problem
Cause and Remedy
All the indicators are
not lit.
•
The receiver side unit may not be receiving power.
→ Confirm that the AC cord is connected to the power outlet
and the AC adapter output connector is connected to the
DC jack of the receiver side unit (see page 40).
•
If the receiver side unit is being used with a PoE power
supply, is the PoE power supply device and the network
connector connected with an Ethernet cable (category 5e or
better, 4 pairs
´
8 strands connection) under 5 m long?
→ Please confirm if it is connected (see page 31, 33, 34,
Only the camera side
unit’s indicator is not lit.
•
The coaxial cable is not connected.
→ Connect the coaxial cable (see page 36, 37).
→ Confirm that the coaxial cable is not too long and is
connected properly (see page 31, 33, 35).
→ Confirm that there are no connection problems such as
damage or breaks in the cable.
The camera side unit’s
LINK indicator is lit red.
•
Data cannot be sent because the camera side unit may be
malfunctioning.
→ Contact an authorized service center.
The receiver side unit’s
LAN indicator is lit
orange.
•
A network device is not connected to the network connector.
→ The LAN indicator lights in green when a network device
is connected with a ethernet cable (see page 39).
•
The network device connected to the network connector may
not be receiving power.
→ Connect the network device to a power outlet.
•
A network device is not connected to the network connector
with a ethernet cable.
→ Confirm that the ethernet cable is connected properly
and that there are no connection problems such as
damage or breaks in the cable (see page 39).
52
Operating Instructions
6 Troubleshooting
