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I/O Magic MagicSurfer 56K, Руководство пользователя

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MagicSurfer 56K 

User’s Guide

 

 

Page 34 

Troubleshooting 

This section is devoted to help you identify and resolve some of the frequently 
encounter problems that users come upon. Read the questions and answers carefully 
and pay attention to any special instructions. If you can not find an answer to your 
issue in this section, contact I/OMagic technical support for additional assistance. 
 
 

Modem was installed, but Winows 95/98 did not announce that it had found new 
hardware

. 

 
Check that your modem is inserted all the way into the proper PCI slot. If it is installed 
properly and not being detected change it to a different PCI slot. Also make sure that 
PNP (Plug and Play) is set to AUTO in your BIOS setup.

 

 
 

The modem was installed properly in Windows 95/98 but still does not work. I 
noticed a yellow exclamation mark on the modem name in the Device Manager. 
How do I get it working? 

 
The yellow exclamation mark means that the modem settings are conflicting with 
another device or it is not install properly. If you need to change the resources follow 
this instructions: 

1.  Click on the Start button > Settings > Control Panel and Double click on the 

System icon. 

2.  Select the Device Manager and click on the plus sign next to "Modems”. 
3.  Double click on the device with the yellow exclamation mark on it. 
4.  Switch to the Resources tab. 
5.  Un-check "Use Automatic Settings" and choose a "Basic Configuration" from 

the "Setting based on:" box that does not conflict with the other device or 
double click on the specific resource name with the conflict and change it to a 
different one. 

6.  When prompted to confirm changes click on OK. (Click on OK until you are 

out of Device manager.)  

7. Restart 

Windows. 

 

How do I re-install my modem in Windows 95/98 if it is not configured properly? 
 

Follow these steps: 

1.  Click on the Start button > Settings > Control Panel and Double click on the 

System icon.  

2.  Select the Device Manager and click on the plus sign next to the modem 

category. 

3.  Highlight or select the modem. 

Содержание MagicSurfer 56K

Страница 1: ...MagicSurfer 56K Internal PCI Windows Modem USER S GUIDE ...

Страница 2: ...ed and ensure that our resellers provide you the highest level of sales and service I OMAGIC began with one PCMCIA sound product in 1993 Since then our company has grown and now offers more than fifteen products in the multimedia market including internal CD ROM drives PCMCIA CD ROM drives 3D stereo sound cards wave table sound cards 3D video cards and PCMCIA modems In the coming months we will in...

Страница 3: ...orporation assumes no responsibility with regards to the performance of these products This document contains proprietary information which is protected by copyright see below The information contained in this document is subject to change without notice Trademarks Microsoft is a registered trademark of Microsoft Corporation Windows Windows 98 95 and the Windows 98 95 logo are trademarks of Micros...

Страница 4: ...e limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can emit radio frequency energy and if not installed or used in accordance with the instructions may cause interference to radio communications However television reception interference can be determined by turning the equipment off and on the user is ...

Страница 5: ...R PACKAGE 9 SYSTEM REQUIREMENTS 9 Hardware Installation 10 Driver installation 14 INSTALLATION UNDER WINDOWS 98 14 INSTALLATION UNDER WINDOWS 95 17 INSTALLATION UNDER WINDOWS NT 19 AT Command Set 24 S Registers 28 Class 8 Voice Mode AT Commands Summary 32 Troubleshooting 34 Contacting I OMagic 38 ...

Страница 6: ... processing data a universal asynchronous receiver and transmitter and a controller chip MagicSurfer 56K Internal PCI has streamlined all of this The HSP software solution operating within the Microsoft Windows environment reduces the need for hardware components by becoming part of the host computer s system software This results in the HSP solution requiring 70 less power to operate and 75 less ...

Страница 7: ...00 46000 44000 42000 40000 38000 36000 34000 33600 31200 28800 26400 24000 21600 19200 16800 14400 12000 9600 7200 4800 2400 1200 300 Supported Protocols V 90 K56Flex V 34 V 32bis V 32 V 22bis v 22 V 21 V 23 Bell212A Bell 103 Data Compression V 42bis MNP 5 Error Correction V 42 MNP 4 Fax Features Supported Speeds 14400 12000 9600 7200 4800 2400 300 Supported Protocols V 17 V 29 V 27ter V 21 Channe...

Страница 8: ...V 34bis 33 600 31 200 28 800 26 400 24 000 21 600 19 200 16 800 bps ITU T V 32bis 14 400 12 000 9 600 7 200 bps TCM 4 800 bps DPSK ITU T V 32 9 600 bps TCM QAM 4 800 bps DPSK ITU T V 22bis 2 400 bps QAM ITU T V 22 1 200 bps DPSK ITU T V 21 300 bps FSK ITU T V 23 1 200 75 bps FSK Bell 212A 1200 bps DPSK Bell 103 300 bps FSK Data Compression ITU T V 42bis MNP Class 5 Error Correction ITU T V 42 LAPM...

Страница 9: ...D Phone cable Fax Data software System Requirements Your computer must meet the following requirements for the MagicSurfer 56K and associated software to work properly IBM PC or 100 compatible Pentium 166MHz or higher processor AMD K6 200MHz or above Cyrix 6X88MX PR 200MHz or above Celeron 266MHz or above 16MB of System Memory or higher 1 available PCI bus slot Windows 98 95 OSR 2 1 or Windows NT ...

Страница 10: ... metal surface such as your computer s chassis before and during installation of hardware 2 Remove the computer cover Locate and remove any screws that hold the cover in place Gently remove the cover leaving the base of the unit in place You may need to wiggle the cover back and forth to loosen it Do not use excessive force Your computer cover may be different that the computer cover shown above T...

Страница 11: ...ge 11 3 Locate an available PCI expansion slot 4 Remove the cover plate from the access slot Each expansion slot has an access slot in the chassis covered by a removable plate Undo the screw that holds the plate and remove the plate ...

Страница 12: ...refully align the connector with the slot and push the card into the slot until it snaps into place You may need to use a gentle back and forth rocking motion when inserting the card into the slot Once you install the card secure it by replacing the screw you removed with the expansion slot cover plate Double check all connections make sure everything is plugged in correctly and firmly seated befo...

Страница 13: ...monitor and other peripherals Your computer should start up as it normally does If it doesn t power down your system first and check to make sure that all your expansion boards are firmly seated and that all cables both inside and on the back of the computer are properly connected If you are still having problems refer to the troubleshooting section before calling for help Congratulations You have...

Страница 14: ...er on your System 2 Insert the MagicSurfer 56K Internal PCI modem driver CD into your CD ROM drive 3 During the load process the Add New Hardware Wizard should detect a HSP MicroModem 56 Click on the Next button 4 Select Search for the best drivers for your device and click on the Next button ...

Страница 15: ...Page 15 5 Place a check mark next to Specify a location and type D Driver Win95 98 Where D is your CD ROM letter drive Click on the Next button 6 After the Add New Hardware Wizard finds a HSP MicroModem 56 Click on the Next button ...

Страница 16: ...Page 16 7 When the Add New Hardware Wizard has finished installing the drivers click on the Finish button Note If after following these instructions your modem does not work refer to the troubleshooting section for additional help ...

Страница 17: ...ation under Windows 95 1 Power on your System 2 Insert the MagicSurfer 56K Internal PCI modem driver CD into your CD ROM drive 3 During the load process the Add New Hardware Wizard should detect a PCI Communication Device Click on the Next button ...

Страница 18: ...Surfer 56K User s Guide Page 18 4 After the Add New Hardware Wizard finds a HSP MicroModem 56 Click on the Finish button Note If you are prompted to insert the disk labeled Setup Disk Click on the OK button ...

Страница 19: ...we have provided different drivers for the appropriate CPU type For MMX CPU please use the drivers in the folder Driver nt_mmx For non MMX CPU use the drivers in the folder Driver nt_n_mmx Be sure to use the correct driver for your CPU type If you are unsure of the CPU type contact your system vendor This modem does not support Windows NT 4 0 Server 1 Power on your System 2 Insert the MagicSurfer ...

Страница 20: ...ettings for New Port window make sure the settings are correct and available for usage Click on the OK button At this point Windows NT is going to ask you if you want to restart the computer Click on the Restart Now button 5 Once Windows NT has re booted successfully Double click on the Modem icon in the Control Panel 6 Click on the Next button on the Install New Modem window 7 Windows NT will sea...

Страница 21: ...s Guide Page 21 8 When you see all the modems available Click on the Have Disk button 9 Type D Driver nt_mmx MMX CPUs on the Copy Manufacturer s files from box and click on the OK button Where D is your CD ROM letter drive ...

Страница 22: ...P 56K PCI Micro Modem from the list and click on the OK button 11 When the Install New Modem window displays HSP 56K PCI Micro Modem click on the Next button 12 Click on the OK button when ask to restart the system before the system can use the modem ...

Страница 23: ...e Finish button when the Install New Modem window tells you that the modem has been set up successfully 14 Re start the computer Note If after following these instructions your modem does not work refer to the troubleshooting section for additional help ...

Страница 24: ...is automatically in Command Mode until you dial a number and establish a connection Commands may be sent to your modem from a PC running communication software or any other terminal devices Comman d Function AT Attention this precedes all commands except A A Execute previous command does not require a CR A Causes the modem to go off hook If a call is coming in the modem will try to answer it The p...

Страница 25: ... to the modem are not echoed to the local terminal This only matters in the command mode It does not affect the modem ability to send response codes E1 Commands are echoed to the local terminal H0 Force modem on hook hang up H1 Force modem off hook to answer or dial I0 Return numeric product code I1 Return hardware variation code I2 Report internal code I3 Report software revision number I4 Report...

Страница 26: ...0 Result codes will be sent in numeric form See the result code table V1 Result codes will be sent in word form See the result code table W0 Report DTE speed only After connection there will be no message about what Error Correction or Data Compression protocol is in use W1 Report DCE speed Error Correction Data Compression protocol and DTE speed W2 Report DCE speed only X0 Send OK CONNECT RING NO...

Страница 27: ...reak ratio at 20 pulses per second S0 Force DSR on S1 DSR on at the start of handshaking and off after carrier loss T0 Terminate test V0 Display active profile V1 Display stored profiles V2 Display stored telephone numbers W0 Save active profile to profile 0 W1 Save active profile to profile 1 Y0 Use profile 0 on powerup Y1 Use profile 1 on powerup Zn m Save telephone number up to 36 digits into m...

Страница 28: ...Bn In non error correction mode transmit break in 100 ms units 1 9 with default 3 G0 Disable XON XOFF flow control modem to modem G1 Enable XON XOFF flow control modem to modem Kn Define break type refer to table 2 L0 Use stream mode for MNP L1 Use interactive block mode for MNP N0 Normal mode speed control without error correction N1 Plain mode no speed control and no error correction N2 Reliable...

Страница 29: ...or line feed Range 0 127 Default 10 line feed 5 Backspace character Define the character for backspace Range 0 127 Default 8 backspace 6 Wait before dialing Set the length of time to pause after off hook before dial Range 2 255 seconds Default 2 seconds 7 Wait for carrier after dial Set the length of time that the modem waits for a carrier from the remote modem before hanging up Range 1 255 second...

Страница 30: ... second 13 Reserved 14 Reserved 15 Reserved 16 Reserved 17 Reserved 18 Test timer Set the length of loopback test Range 0 255 seconds Default 0 disable timer 19 Reserved 20 Reserved 21 Reserved 22 Reserved 23 Reserved 24 Reserved 25 Delay to DTR Set the length of time the modem ignores DTR before hanging up Range 0 255 hundredths of a second Default 5 0 05 second 26 Reserved 27 Reserved 28 Reserve...

Страница 31: ...he highest speed 3 Attempt to connect at 300 bps 4 Attempt to connect at 1200 bps 6 Attempt to connect at 2400 bps 7 Attempt to connect at 4800 bps 8 Attempt to connect at 7200 bps 9 Attempt to connect at 9600 bps 10 Attempt to connect at 12000 bps 11 Attempt to connect at 14400 bps 12 Attempt to connect at V 34 13 Attempt to connect at 56K Default 0 38 Delay before forced hang up Set the delay to...

Страница 32: ...on ATA Answering in Voice Mode ATD Dial command in Voice Mode ATH Hang up in Voice Mode ATZ Reset from Voice Mode AT BDR Select baud rate turn off autobaud AT CID Enable Caller ID detection and select reporting format AT CLS Select data fax or voice AT MDL Identify model AT MFR Identify manufacturer AT TL Transmit level control AT REV Identify revision level AT RG Record gain control AT SPK Change...

Страница 33: ...uery buffer size AT VCI Identify compression method ADPCM AT VRN Ringback never came timer originate AT VSK Buffer skid setting AT VSR Sampling rate selection ADPCM AT VTD DTMF tone reporting capability AT VTS Play tone string online voice command ...

Страница 34: ... exclamation mark means that the modem settings are conflicting with another device or it is not install properly If you need to change the resources follow this instructions 1 Click on the Start button Settings Control Panel and Double click on the System icon 2 Select the Device Manager and click on the plus sign next to Modems 3 Double click on the device with the yellow exclamation mark on it ...

Страница 35: ...or PBX does not support modems Your PBX system must be equipped with standard analog lines for your modem Try adding an X to the end of your initialization string 7 The modem uses the inside two wires on the phone cable If you have a multi line phone system your modem will not get the dial tone signal over the outside two wires 8 If you have a voicemail system that gives you a stuttering dial tone...

Страница 36: ...nected Is V 90 a further refinement of K56flex Yes K56flex V 90 compliant modems will continue to deliver all the advantages of faster web browsing plus the ability to interoperate among various other 56K technology modems Do I need special software to convert my modem to V 90 No you don t Your modem has an auto detection feature that will recognize what type of standard you are trying to connect ...

Страница 37: ... COM3 If you need to change your COM port do the following 1 Click on the Start button Settings Control Panel and Double click on the HSP modem icon 2 Under Change Port To select an available COM port and click on the Apply button Is my modem a voice modem Yes it is However I OMagic does not support this feature ...

Страница 38: ...n you call The name of the product you are having problems with The operating system and processor CPU you are using A detailed description of the problem You can contact I Magic s Technical Support staff at the following numbers Phone 949 597 2462 M F 8 00AM 5 00PM PST Fax 949 380 0696 24 Hrs e mail support iomagic com Include detail description of problem as well as your PC Internet http www iom...

Страница 39: ...DT M56WP 001 990114 ver 1 0 ...

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