Conditions of Guarantee
1. For the guarantee to be carried out, all products must be delivered to IJOY perfectly packed,
preferably in its own original packing, with all accessories, user manuals and drivers that the
packaging would originally contain. Otherwise, IJOY will not be held responsible for damages that
might occur during transportation.
2. To be able to carry out the guarantee it will necessary to have a copy of the proof of purchase,
preferably with a copy of the original bill.
3. The repair of the products will be carried out according to the problem reported by the client;
therefore it is essential that the client indicates in a clear form and in the most specific way possible
where the problem lies, to be able to solve it in the correct manner. In the case that there is not
problem with the product a diagnosis and transportation charge can be applied.
4. The client must have carried out a security copy of the data as during the reparation process there
exists the possibility that such data may be lost and/or erased. In any case IJOY will not be held
responsible for the loss of data contained in hard drives, as well as any other non –original
accessory, might there be batteries , memory cards, CD´s DVD´s, etc.
5. In the case that there is no possibility of repair of the product, it can be replaced by another one of
similar or superior characteristics, taking into consideration the state in which the product is received,
such as usage marks , scratches, etc. In any case the product returned to the customer will have
been tested to be functioning correctly.
6. The Guarantee will only cover errors caused by deficiencies in manufacturing, and does not
therefore cover damage caused by mis-use, modifications or damages caused by accidents of any
nature of caused by the client. The guarantee does not cover: Accessories, pieces exposed to
normal wear and tea. The Guarantee will not be valid when the product is not used for the purpose
for which it was originally conceived.
7. In the case of TFT, there exists what are known as
dead pixels
or
bright dots
(due to the complexity
of the manufacturing process), in such cases, there exists a maximum limit permitted by law (ISO
13406/02) that allows this not to be considered defective.
8. The power supplies or chargers and batteries will have a guarantee limited to six months as long as
they used within the established operating conditions for the correct usage have not been exposed
to power surges.
9. It will be necessary that the equipment has a legible serial number, that the guarantee seal has not
been manipulated and in perfect state; that the equipment has all original seals in all components so
that the guarantee is valid.
10. The guarantee period starts in the moment of first purchase of the product. The reparation or
substitution of the product will not imply an extension of the guarantee period.
11. In the case that the product is not covered by the guarantee, a budget will be drawn up which has to
be approved by the client. In the case that the budget is not approved by the client, the client must
pay for the cost incurred in the transportation, manipulation and diagnosis of the product.
12. Once the product is repaired after notifying the client, the client will have a period of ten working
days to pick up the product. After this period of time, a daily storage charge will be applicable
depending on the volume of the product.
i-Joy
C/ Mario Roso de Luna, 31 · P.I. Fin de Semana · 28022-Madrid (Spain)
Tel. +34 902 55 55 60
E-mail:
