44
Before Requesting Service
Before requesting service for your decoder, please check the table below for a possible cause of the problem
you are experiencing. We suggest you consult “Support” section at our site www.i-can.tv. Some simple checks
or a minor adjustment may eliminate the problem and restore the proper operation. The most common problems
that arise are related to cable connections. Make sure that your decoder is properly connected. To ensure that
all the cables are in their place, disconnect and connect them again. If none of the remedies indicated in the
table below solve the problem, consult your vendor.
Installation issues
Symptom
Remedy
Your decoder does not
find channels.
Make sure that your satellite dish is directed towards the Hot Bird Satellite.
If you are using DiSEqC, make sure that the correct LNB is set to receive the signal from the Hot Bird
satellite.
Check that the satellite dish cable is properly connected.
If you cannot resolve the problem easily, you may need to have your satellite dish and installation tested
by a professional.
•
•
•
•
General issues
Symptom
Remedy
The standby indicator on
the decoder’s front panel
does not light up.
Check that power is available at the wall socket. After you have plugged the power brick into a wall
socket, the green LED on the power brick should illuminate green.
Check that all the cables are correctly connected and the decoder is switched on. Disconnect these cables,
and then connect them again to ensure they are in place.
•
•
The standby indicator on
the decoder’s front panel
is red.
Your decoder is in standby, press the
button on your remote control.
Your remote control fails
to operate your decoder.
Make sure your decoder is in the operate mode.
Make sure that you are pointing your remote control at the decoder’s front panel.
Check the batteries in your remote control.
Make sure that the decoder is not exposed to direct sunlight.
There may be a temporary transmission error, or your decoder has lost some of its software settings.
Switch off your decoder at the power source and switch it on again after a few seconds.
•
•
•
•
•
No program broadcast
has been recorded on
your VCR.
Check the connection between the decoder and VCR.
Make sure your VCR is set properly.
•
•
Audio & video issues
Symptom
Remedy
The picture on your TV
screen changes color.
Check that all the cables are correctly connected. Disconnect the cables, and then connect them again to
ensure they are in place.
Switch your decoder off and switch it on again after a few seconds.
If the problem persists, contact your vendor.
•
•
•
Blocks appear in the
picture on the screen.
The signal is too weak or defective due to e.g. bad weather conditions. Try to adjust the position of your
aerial or wait for the signal to be re-established.
Your TV is blank or
“snow” appears on the
screen.
Make sure that your TV is set to receive the signal from the appropriate input.
Your decoder may be in standby mode (the LED on the front panel illuminates red). Press the
button
to turn on your decoder.
Some of the connections may have worked loose. Check that all the connections are made properly and
the power supply unit is connected to a 0V AC wall socket.
Turn the decoder off and after a few seconds turn it on again.
•
•
•
•
The picture appears to be
either “squashed” (form
side to side or top to
bottom) or cut off at the
top and bottom of the
screen.
The Display Format in the
Options
menu has not been set to correspond with your TV. Try a different
setting.
Содержание tivusat 1110SH
Страница 1: ......
