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SECTION 3 HYUNDAI ROADSIDE ASSISTANCE PROGRAM

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SECTION 3

HYUNDAI ROADSIDE ASSISTANCE PROGRAM

The Hyundai Roadside Assistance Program reflects Hyundai’s
commitment to your complete satisfaction with the Hyundai own-
ership experience. It is available to you in all 50 states and
Canada, 24 hours a day, 365 days a year.

60 MONTHS/ UNLIMITED MILES COVERAGE

Roadside Assistance is provided on all new 2015 model
Hyundai vehicles from the date the vehicle is delivered to the
first retail buyer or otherwise put into use (in-service date),
whichever is earlier, for a period of 60 months/unlimited miles.

TO RECEIVE ASSISTANCE CALL 800-243-7766

A toll-free call to the Hyundai Roadside Assistance line will
provide you with assistance for various Roadside Events. See
“Coverage” section for details on program coverage. To re-
ceive Roadside Assistance, call the Hyundai Roadside Assis-
tance Program phone number, and provide a representative
with the following:

o Your Name
o Vehicle Identification Number (VIN) located on the driver’s

side dashboard

o Vehicle Mileage
o Vehicle Location
o Description of your vehicle’s problem

AME-EQUUS15MY-(Main)(140513)

2014.5.13, 2:49 PM

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Содержание 2015 Equos

Страница 1: ...2015 Owner s Handbook Warranty Information Printing May 13 2014 Publication No NAVI 140513 Printed in Korea USA AME EQUUS15MY Cover 140513 indd 1 2014 05 13 오후 3 21 2 ...

Страница 2: ...ner Information Change Card in the front of this hand book Warranty Start Date _______________________________ FOR YOUR CONVENIENCE Tel Your Salesperson is Tel Your Service Manager is Tel Your Parts Manager is SPEEDOMETER REPLACEMENT Speedometer replaced on __________ with ________miles on the odometer Date Dealer Code __________ Name ____________________ HYUNDAI Dealer Signature _________________...

Страница 3: ...Connect Center Hyundai Motor America PO Box 20850 Fountain Valley CA 92728 Check one Change of Ownership Change of Address NEW OWNER INFORMATION LAST NAME FIRST M I CIRCLE Miss Ms Mrs Mr MAIL ADDRESS NUMBER STREET APT CITY TOWN STATE ZIP CODE VEHICLE IDENTIFICATION NUMBER ODOMETER READING VEHICLE IDENTIFICATION The VIN is located on the driver s side of the dash SIGNATURE TELEPHONE NUMBER AME EQUU...

Страница 4: ...2 AME EQUUS15MY Main 140513 2014 5 13 2 49 PM 2 ...

Страница 5: ...L OWNER 22 SECTION 7 HYUNDAI ANTI PERFORATION LIMITED WARRANTY 24 SECTION 8 EMISSION DEFECT WARRANTY FEDERAL VEHICLE 26 SECTION 9 EMISSION PERFORMANCE WARRANTY FEDERAL VEHICLE 27 5 YEAR 60 000 MILE EMISSION WARRANTY PARTS FEDERAL VEHICLE 29 SECTION 10 EMISSION CONTROL SYSTEMS WARRANTY CALIFORNIA VEHICLE 34 5 YEAR 60 000 MILE EMISSION WARRANTY PARTS CALIFORNIA VEHICLE 37 SECTION 11 REPLACEMENT PART...

Страница 6: ...quirements and op erational features described in your Owner s Manual PRE DELIVERY INSPECTION To ensure your satisfaction and long term enjoyment of your new Hyundai vehicle your selling dealer has inspected and conditioned your vehicle to Hyundai s recommended inspec tion and pre delivery procedure standards PERIODIC INSPECTION AND MAINTENANCE Regular inspection and maintenance by skilled Hyundai...

Страница 7: ...n 1967 is the auto sales leader in the Korean domestic market and exports vehicles to 190 coun tries worldwide Hyundai Motor Co HMC operates the world s largest inte grated automobile manufacturing facility in Ulsan on Korea s southeast coast In 1996 Hyundai opened the Namyang Tech nology Research Center one of eight research centers which includes a complete testing facility with a 2 8 mile oval ...

Страница 8: ...r distributor in 1989 with the introduction of its midsize sedan the Sonata This roomy powerful front wheel drive sedan expanded Hyundai s appeal to more mature family oriented buyers It also offered Excel owners an opportunity to move up within the Hyundai product line The Sonata was redesigned for the 2015 model The new Sonata has a sophisticated design and the largest interior in its class Scou...

Страница 9: ...ar The Azera is a new definition of the premium sedan with generous interior space Azera was redesigned in 2012 Entourage In 2007 Hyundai introduced the Entourage The Entourage was Hyundai s first van in the U S market Tucson In 2005 Hyundai added the Tucson The Tucson is an exciting cross over utility vehicle that is slightly smaller than the Santa Fe while still providing the utility needed for ...

Страница 10: ...he art manufacturing facilities After many years in the U S automobile market Hyundai continues to reinforce its commitment to sell innovative high quality vehicles at the most affordable prices Sonata Hybrid In the 2011 model year Hyundai introduced the Sonata Hybrid The Sonata Hybrid offers significant visual differentiation from non hybrid Sonata models while retaining the sleek modern styling ...

Страница 11: ...etail buyer or otherwise put into use in service date whichever is earlier for a period of 60 months unlimited miles TO RECEIVE ASSISTANCE CALL 800 243 7766 A toll free call to the Hyundai Roadside Assistance line will provide you with assistance for various Roadside Events See Coverage section for details on program coverage To re ceive Roadside Assistance call the Hyundai Roadside Assis tance Pr...

Страница 12: ...Battery Jump Start Flat Tire Change Lock out service keys locked in car Gas delivery up to three gallons where permissible at no charge when you run out o Examples of non warranty related tows would include acci dents or any other tow incident that is not the result of a de fect in materials or workmanship o Trip Interruption Benefit In the event a warrantable me chanical disablement occurs more t...

Страница 13: ...undai Roadside Assistance Program does not include reimbursement for any costs charges for repairs parts labor property loss or any other expense incurred as a result of ac cident collision vehicle abuse racing vandalism or other items not covered by the Hyundai New Vehicle Limited War ranty Also excluded are services for snow tires repair to studs mounting or demounting of snow chains and any fin...

Страница 14: ...ager at the dealer 3 After consulting with your dealership if you feel additional clarifica tion or help is needed write or call our Customer Connect Center HYUNDAI MOTOR AMERICA Hyundai Customer Connect Center PO Box 20850 Fountain Valley CA 92728 877 EQUUS 27 877 378 8727 Consumeraffairs hmausa com Hyundai s Customer Connect Center representatives are available Monday through Friday between the ...

Страница 15: ...f the arbitrator s decision and if you accept the deci sion all parties must comply with the decision within the time limits performance date set by the arbitrator Approximately two weeks after the performance date BBB shall contact the consumer to verify that the arbitrators decision has been completed AUTO LINE s decisions do not include attorney s fees civil penalties punitive damages multiple ...

Страница 16: ... may or may not be introduced as evidence by the consumer or the company in any civil court action relating to any matter that has been re solved in your arbitration hearing and BBB involvement in the case will end as well Important Please refer to the first page of the Hyundai New Vehicle Limited Warranty for more important informa tion regarding alternative dispute resolution and other le gal re...

Страница 17: ...15 Hyundai Warranty Information AME EQUUS15MY Main 140513 2014 5 13 2 49 PM 15 ...

Страница 18: ...rs 60 000 Miles A Hyundai Genuine accessory installed by an Authorized Hyundai dealer on a new vehicle at the time of prior to or after the vehicle s date of delivery to the original retail purchaser or the date the vehicle is first put into service is covered up to 5 years from the date of original retail delivery or date of first use or 60 000 miles whichever occurs first New Vehicle Adjustments...

Страница 19: ...regarding your warranty coverage please follow the steps described under the Consumer Information section of this handbook To ensure that you have had an op portunity to have your concern fully reviewed Hyundai pro vides an Alternative Dispute Resolution arbitration program that is offered through BBB AUTO LINE Alternative Dispute Resolution Division Council of Better Business Bureaus Inc 3033 Wil...

Страница 20: ...han United States specifications distributed by other than HMA and registered and normally operated outside the 50 United States and Washington D C are entitled to war ranty service on the basis of the warranty applicable to such other distributing country JUDGMENT OF ALL WARRANTY MATTERS Hyundai Motor America reserves the right to furnish the final decisions in all warranty matters WHAT IS COVERE...

Страница 21: ...turing deficiency are covered for the first year or 12 000 miles whichever occurs first Thereafter all adjustments will be con sidered owner maintenance responsibility AIR CONDITIONER REFRIGERANT CHARGE Air conditioner refrigerant charge is covered for the first year from the date of original retail delivery or date of first use with no mileage limitation unless the refrigerant charge is done as p...

Страница 22: ...e United States This coverage is not transferable to subsequent owners with exception of immediate family members Immediate family members include the following Spouses or Registered Domestic Partners Parents Children or Stepchildren Subsequent Owners Normal maintenance services such as cleaning polish ing minor adjustments lubrication oil fluid changes filters anti freeze coolant replenishment wh...

Страница 23: ...lications for which they were not designed or not approved by HMA Slight irregularities not recognized as affecting quality or function of the vehicle or parts such as slight noise or vi bration or items considered characteristic of the vehicle Tires See separate tire manufacturer s warranty Airborne fallout industrial fall out acid rain salt hail and wind storms or other Acts of God Paint scratch...

Страница 24: ... Responsibili ties and Obtaining Warranty Service are the same as specified under the Hyundai New Vehicle Limited Warranty Repairs will be made using new Hyundai Genuine Parts or Hyundai autho rized remanufactured parts WARRANTY PERIOD For original owners only this Powertrain Limited Warranty will begin upon expiration of the 5 year 60 000 mile New Vehicle Limited Warranty and will continue to cov...

Страница 25: ...nty The 10 year 100 000 mile Powertrain Limited War ranty also excludes coverage for vehicles placed in commer cial use e g taxi route delivery rental etc ENGINE Cylinder block head and all internal parts manifolds timing gears timing chain timing cover gaskets and seals oil pump water pump fly wheel oil pan assembly rocker cover and en gine mounts and turbocharger TRANSMISSION TRANSAXLE Case and ...

Страница 26: ...dditional requirement Retain any body repair records It may be necessary for you to show that the required anti corrosion material has been applied to any previously replaced or repaired body compo nents Exhaust system components Corrosion of any part of the vehicle other than body panels Corrosion of body panels that have been previously re paired or refinished from the original factory finish af...

Страница 27: ...sap hail wind storm flood or other Acts of God Corrosion caused by lack of proper maintenance misuse or abuse Matching of paint Painting of the entire vehicle for match ing of paint is not covered Painting of the replaced or re paired panel to match the vehicle s original finish is to be decided by HMA on a case by case basis The duration of any implied warranties including those of MERCHANTABILIT...

Страница 28: ...or remanufactured Hyundai Genuine Parts This warranty coverage applies to the vehicle regardless of a change in ownership and is trans ferable to subsequent owners Failures other than those re sulting from defects in material or workmanship which arise solely as a result of owner abuse and or lack of proper main tenance are not covered by the warranty INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING ...

Страница 29: ...ranty coverage under the following conditions 1 The vehicle has been maintained and operated in accor dance with the scheduled maintenance instructions de scribed in the Owner s Manual provided with your vehicle 2 The vehicle fails to conform during the warranty period to the applicable emission standards as determined by an emissions test approved by the Environmental Protection Agency EPA 3 The ...

Страница 30: ...ichever occurs first Catalytic Converter Engine Control Module Onboard Emission Diagnostic Device WARRANTY PERIOD This warranty is effective for 5 years from the date of original retail delivery or if the vehicle is first placed in service as a demonstrator or Company car prior to delivery on the date it is first placed in service or 60 000 miles whichever occurs first or up to the first required ...

Страница 31: ...tem PCV Valve and Hose Catalyst and Exhaust System Exhaust Manifold Catalytic Assembly 8 80 All vehicles Exhaust Manifold Exhaust Pipe from manifold to catalyst Catalytic Converter Assembly 8 80 All vehicles Charging System Alternator Battery Sensor OAD Miscellaneous Items Used In Above Systems Hoses clamps gasket or seals Wires harnesses connectors All sensors switches solenoids valves associated...

Страница 32: ... material or work manship or not equivalent from an emission control stand point to the original equipment part INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION LOSS OF TIME INCONVENIENCE LOSS OF USE OF THE VEHICLE OR COMMERCIAL LOSS ARE NOTCOVERED UNDERTHIS WARRANTY The duration of any implied warranties including those of MERCHANTABILITY and FITNESS FOR A PARTICULAR PUR POSE rega...

Страница 33: ...yundai Genuine Parts when used in connection with Hyundai vehicles means parts manufac tured by or approved by Hyundai designed for use on Hyun dai vehicles and distributed by HMA MAINTENANCE SERVICE MAINTENANCE REPLACEMENT OR REPAIR OF THE EMIS SION CONTROL DEVICES AND SYSTEMS MAY BE PER FORMED BYANY QUALIFIED AUTOMOTIVE REPAIR ESTAB LISHMENT OR INDIVIDUAL USING ANY PART CERTIFIED PURSUANT TO APP...

Страница 34: ...r gin Islands Guam and American Samoa or the Common wealth of the Northern Mariana Islands are entitled to service of the emission control systems on the basis of the warranty applicable to such other distribution country CLAIMS PROCEDURE To obtain warranty service under these warranties the owner should return the vehicle to a Certified Equus Dealer place of business during its normal service bus...

Страница 35: ...in a reasonable time please contact the Hyundai Customer Connect Center for assistance Further information can be obtained from and complaints reg istered with Director Field Operations and Support Division 6406J Environmental Protection Agency 401 M Street S W Washington D C 20460 Attention Warranty Claim AME EQUUS15MY Main 140513 2014 5 13 2 49 PM 33 ...

Страница 36: ... at no cost to you including diagnosis parts and labor MANUFACTURER S WARRANTY COVERAGE 1 For 5 years or 60 000 miles whichever occurs first If your Hyundai vehicle fails a Smog Check inspection all necessary diagnosis repairs and adjustments will be made by HMA to ensure that your vehicle passes the inspection This is your Emission Control System PERFORMANCE WARRANTY If any emission related part ...

Страница 37: ...that HMA may deny your warranty coverage if your Hyundai ve hicle or a part has failed due to abuse neglect improper maintenance or unapproved modifications If you have any questions regarding your warranty rights and responsibilities you should contact the Hyundai Customer Con nect Center at 877 EQUUS 27 877 378 8727 or the California Air Resources Board at 9528 Telstar Avenue El Monte CA 91731 I...

Страница 38: ...rranty California re quires minimum emission warranty coverage of the first 3 years or 50 000 miles of vehicle use with coverage for the first 7 years or 70 000 miles for certain high cost emis sion related parts determined by a California govern ment specified formula Hyundai provides greater warranty coverage of 5 years or 60 000 miles for all emission related components and 8 years or 80 000 mi...

Страница 39: ...quus Pressure Sensor Throttle Body Throttle Position Sensor Idle Speed Control System Oxygen Sensor Engine Control Module 8 80 All vehicles Knock Sensor Ignition System Spark Plugs and Ignition Wires Ignition Coil Camshaft Position Sensor Crankshaft Position Sensor Evaporative Control System Vapor Storage Canister Canister Close Valve Canister Purge Control Valve Fuel Tank 7 70 Equus Fuel Tank Pre...

Страница 40: ...such service WHAT IS NOT COVERED THE EMISSION CONTROL SYSTEM DEFECTS WAR RANTY AND THE EMISSION CONTROL SYSTEM PER FORMANCE WARRANTY SHALL NOT APPLY TO Malfunctions in any part directly caused by abuse misuse modification improper adjustment except those done by a dealership during warranty service work alterations tam pering disconnections improper or inadequate mainte nance neglect or use of lea...

Страница 41: ...rformed by any qualified automotive repair facility or individual using parts other than Hyundai Genuine Parts without invalidating this warranty However the cost of such maintenance and parts will not be covered under this warranty unless it is an Emergency Re pair situation Refer to Emergency Repair for definition of emergency repair situation Use of replacement parts which are not equivalent in...

Страница 42: ... the vehicle free of charge unless o The delay is requested by you the Hyundai vehicle owner o The delay is caused by factors beyond the control of HMA or a Certified Equus Dealer The lack of availability of warranted parts within 30 days shall constitute an emergency situation see EMERGENCY RE PAIR EMERGENCY REPAIR In an emergency where a Certified Equus Dealer is not rea sonably available warran...

Страница 43: ...ler determines that the smog check failure was directly caused by abuse neglect or improper maintenance then you will be responsible for all diagnostic and repair costs related to detecting and repairing your Hyundai ve hicle so it will pass the Smog Check test If you choose to have your Hyundai vehicle repaired at a service facility other than a Certified Equus Dealer HMA will not be liable for a...

Страница 44: ...WARRANTY REPLACEMENT PART WARRANTY PERIOD The Replacement Parts Limited Warranty period is limited to 1 year from the date of installation or twelve thousand 12 000 miles of service whichever occurs first for Hyundai Genuine replacement parts supplied by HMA and purchased from and installed by a Certified Equus Dealer Parts replaced under the terms of the New Vehicle Limited Warranty Powertrain Li...

Страница 45: ...nted for 1 year unlimited mileage AM FM radio cassette player CD DVD player Bluetooth or Navigation Sys tem are covered for 1 year unlimited mileage if purchased and installed after the vehicle has been retailed or placed into ser vice OWNER S RESPONSIBILITIES Proper use maintenance and care of the vehicle part in accordance with the instructions contained in the Owner s Manual Retention of mainte...

Страница 46: ...Emission Control Systems Warranty INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION LOSS OF TIME INCONVENIENCE LOSS OF USE OF THE VEHICLE OR COMMERCIAL LOSS ARE NOTCOVERED UNDERTHIS WARRANTY The duration of any implied warranties including those of MERCHANTABILTY and FITNESS FORAPARTICULAR PUR POSE are limited to the duration of this limited warranty Some states do not allow limitat...

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