Troubleshooting
Phenomena
Analysis
Solution
You cannot turn the radio on.
The battery may be installed improperly.
Remove and reattach the battery.
The battery power may run out.
Recharge or replace the battery.
The battery may suffer from poor contact caused by dirty or damaged
battery contacts.
Clean the battery contacts or replace the battery.
The radio cannot register.
The radio may not be detecting signals from the BS.
Make sure the radio is within the coverage of the BS.
The radio may not be authorised.
Contact the BS manager to check if the radio is authorised in the network
management system.
During receiving, the voice is
weak or intermittent.
The battery voltage may be low.
Recharge or replace the battery.
The volume level may be low.
Increase the volume.
The antenna may be loose or may be installed incorrectly.
Turn the radio off, and then remove and reattach the antenna.
The speaker may be blocked.
Clean the surface of the speaker.
You cannot communicate with
other group members.
The frequency or signaling type may be inconsistent with that of other
members.
Verify that your TX/RX frequency and signaling type are correct.
The channel type (digital or analog) may be set incorrectly.
Verify that you are on the correct digital or analog channel.
You may be too far away from other members.
Move towards other members.
You hear unknown voices or
noise.
You may be interrupted by radios using the same frequency.
Change the frequency, or adjust the squelch level.
The radio in analog mode may be set with no signaling.
Request your dealer to set signaling for the current channel to avoid
interference.
You are unable to hear anyone
because of too much noise and
hiss.
You may be too far away from other members.
Move towards other members.
You may be in an unfavourable position. For example, your
communication may be blocked by high buildings or blocked in an
underground area.
Move to an open and flat area, restart the radio, and try again.
It may be the result of external disturbance (such as electromagnetic
interference).
Stay away from equipment that may cause interference.
The GPS cannot locate your
position.
The radio may not receive GPS signals due to unfavourable position.
Move to an open and flat area, and try again.
The called party disconnects
repeatedly during communication.
The signal may be intermittent or weak.
Make sure the radio is within the coverage of the BS.
You cannot use the keys.
The keypad may not work temporarily.
Restart the radio.
The LCD does not display any
information.
The LCD may not work temporarily.
Restart the radio.
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