Troubleshooting
Phenomena
Analysis
Solution
You cannot turn the radio on.
The power cord may be disconnected or not securely connected to the outlet.
Properly connect the power cord and ensure secure
connection.
During receiving, the voice is weak or
intermittent.
The volume level may be low.
Increase the volume.
The antenna may be loose or may be installed incorrectly.
Turn the radio off, and then remove and reattach the
antenna.
The speaker may be blocked.
Clean the surface of the speaker.
You cannot communicate with other
group members.
The frequency or signaling type may be inconsistent with that of other members.
Verify that your TX/RX frequency and signaling type are
correct.
The channel type (digital or analog) may be set incorrectly.
Verify that you are on the correct digital or analog
channel.
You may be too far away from other members.
Move towards other members.
You hear unknown voices or noise.
You may be interrupted by radios using the same frequency.
Change the frequency, or adjust the squelch level.
The radio in analog mode may be set with no signaling.
Request your dealer to set signaling for the current
channel to avoid interference.
You are unable to hear anyone because
of too much noise and hiss.
You may be too far away from other members.
Move towards other members.
You may be in an unfavourable position. For example, your communication may be
blocked by high buildings or blocked in an underground area.
Move to an open and flat area, restart the radio, and try
again.
It may be the result of external disturbance (such as electromagnetic interference).
Stay away from equipment that may cause interference.
You cannot use the keys.
The keypad may not work temporarily.
Restart the radio.
The LCD does not display any
information.
The LCD may not work temporarily.
Restart the radio.
The speaker of the receiving radio
outputs abnormal voice.
The palm microphone of the transmitting radio is not connected properly.
Remove and reattach the palm microphone.
If the above solutions cannot fix your problems, or you may have some other queries, please contact your dealer for more technical support.
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