6
Terms of Guarantee
Hydraram
provides a warranty of 12 months from the date of delivery.
All defective parts proven to be caused by faults in either manufacture, production or
material are covered by the warranty.
Defective parts that are replaced and fall under guarantee become property of
Hydraram
.
They must be kept available and returned immediately, in complete and unaltered
condition, upon the first request from
Hydraram
.
Any claim made under guarantee will only be taken into consideration once a written
appeal is made to the dealer or
Hydraram
. This must be done directly after the damage or
fault occurs and at least within 24 hours of any irregularities and problems arising.
All claims under conditions of the warranty must contain the following data; the type of
machine the product has been mounted on, the serial number of the grab, the record of
the defective part(s and a description of the fault, photographs, copy of the delivery
papers and invoice and a copy of the invoice of the piece of equipment concerned.
Minor repairs can be carried out in consultation with the dealer; the necessary parts
which fall under the warrantee, will be delivered without charge. For larger repairs the
grab should be sent to your dealer or
Hydraram
for repairs or modifications. The work and
necessary parts are free of charge. However, transport costs and call-out charges to and
from your dealer or
Hydraram
are not covered.
The
Hydraram
is not liable for consequential loss caused by a defective
demolition
Grab (consequential loss to excavators, consequential loss due to a stationary excavator
or the
suspending of work activity).
Excluded from Guarantee:
•
Damage caused by faulty assembly of a machine and or the hydraulic system,
improper maintenance without expertise and transport damage.
•
Defects resulting from improper repairs and/or maintenance including that carried
out by an unauthorised third party.
•
Defects arising from neglect or improper execution of preventive maintenance
procedures e.g. regular lubrication or greasing.
•
Defects to parts which are subject to normal wear like blades.
•
Consequential loss caused by failure to replace normal wearing parts in time
N.B. If defective or worn down parts are replaced by non-original parts, the entire
warranty and liability will cease to apply.
